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Join Chris and his guest Peter Shankman as they discuss “The Case for Customer Service – Nice Finishes First”. Companies have forgotten how to service the customer to create amazing moments, and it's costing them, big-time. 90% of companies say they provide excellent customer service, yet only 8% of customers say the same. (Source: Bain & Company). 91% of customers say they won't go back to a company after just one bad customer service experience. (Source: Bain & Company). Amazing customer service has become the exception, not the norm. And it's costing your company millions of dollars in lost
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