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Coffee Break with Game-Changers, presented by SAP

Coffee Break with Game-Changers, presented by SAP

Wednesday at 8 AM Pacific/11 AM Eastern

August 06th 2014:Special Encore Presentation: Frictionless Customer Experience: War Stories from the Trenches

Today’s buzz: Customer experience. Is technology the magic bullet to help you give customers everything they want and more – and thus ensure their loyalty? Not quite. Technology can indeed give you real-time insights to be relevant, to respond with agility and speed, to connect collaboratively and transact efficiently. But the perfectly seamless, frictionless customer experience can be elusive. The experts speak. Don Peppers, Peppers & Rogers Group: “Statistics show that customer loyalty is not well correlated with customer satisfaction. But customer disloyalty IS highly correlated with c

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Featured Guests

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Don Peppers

Recognized for over 20 years as one of the world’s leading authorities on customer-focused business strategies, Don Peppers is an acclaimed author and a founding partner of Peppers & Rogers Group, the world’s premier customer-centric management consulting firm. Don has personally counseled or consulted for many of the world’s largest firms including Microsoft, Bank of America, British Airways, T-Mobile, Merck, HP, Syngenta, USAA, Saudi Telecom, Singapore Telecom, Absa Bank, and GM. The Times of London included Don on its Top 50 Business Brains list. Accenture’s Institute for Strategic Change listed Don as one of the 50 “most important living business thinkers” in the world. With co-author Ma
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Anthony Leaper

Anthony Leaper is a software, marketing and sales enthusiast, currently heading the Business Development of SAP’s Enterprise Social Business Organization. With a personal, almost manic, bias to exceed his customers’ expectation, Anthony has the opportunity to influence and get software developed that helps SAP customers improve their customer insight and intimacy in a way that delights and exceeds their expectations Prior roles include leading Go to Market and Solution Management activities for the SAP CRM and Business Suite, and Head of CRM On Demand Product Management for EMEA at Oracle. Before Oracle’s acquisition of Siebel, he was Siebel’s Chief Technology Director for EMEA and was unive
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https://www.voiceamerica.com/show/1981/coffee-break-with-game-changers-presented-by-sap 20/12/2017 08:00 20/12/2017 09:00 Coffee Break with Game-Changers, presented by SAP https://www.voiceamerica.com/show/1981/coffee-break-with-game-changers-presented-by-sap Today’s buzz: Customer experience. Is technology the magic bullet to help you give customers everything they want and more – and thus ensure their loyalty? Not quite. Technology can indeed give you real-time insights to be relevant, to respond with agility and speed, to connect collaboratively and transact efficiently. But the perfectly seamless, frictionless customer experience can be elusive. The experts speak. Don Peppers, Peppers & Rogers Group: “Statistics show that customer loyalty is not well correlated with customer satisfaction. But customer disloyalty IS highly correlated with customer dissatisfaction.” Anthony Leaper, SAP: “Many companies believe technology is the only lubricant needed to enable a frictionless customer experience. The individual characteristics needed to deliver a frictionless experience are never consistent, so is its successful delivery to a customer simply guesswork or luck?” Join us for Frictionless Customer Experience: War Stories from the Trenches. VoiceAmerica | Talk Radio | Online Talk Radio studio@voiceamerica.com false DD/MM/YYYY Add to Calendar
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