The issue of empathy has become a reoccurring theme on Museum Life. Whether we’re talking about digital strategies or responding to communities in crisis, the ability not only to understand our audiences, but empathize with them is at the core of the most creative and important museum projects. Given the importance of this concept, I thought it would be good to rebroadcast my conversation with Gretchen Jennings, the museum thought leader that first coined the term empathetic museum. This show will be broadcast with an updated introduction that describes what Gretchen and others have been do
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