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Innovating Innovation with Game Changers, Presented by SAP

Innovating Innovation with Game Changers, Presented by SAP

Thursday at 7 AM Pacific/10 AM Eastern

September 18th 2014:Innovating With, At, For Customers: Key Ingredients

The buzz: Innovation. Is your company so consumed with profitability and revenue optimization tasks that you’re neglecting the connection to your customers, in particular, forgetting to involve them in your product innovation journey? Don’t feel badly. Co-creation with an external community is a newer discipline that requires clarity, creativity, and continuity – and techniques like design thinking can help. Startups do this more naturally than large companies. Today we’ll explore collaboration points and mechanisms for fostering innovation relationships. The experts speak. Jeremy Cox, Ovum

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Featured Guests

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Jeremy Cox

Jeremy Cox, Principal Analyst at Ovum, leads the research and insights into CRM and its potential for spearheading customer-driven business transformation. After joining Ovum in 2012, he established the broader customer-adaptive enterprise context identifying eight core attributes organizations need to be persistently relevant to their customers: leadership, an engaged workforce, collaborative, sensing capabilities to generate insight and foresight, a superior customer experience, continuous innovation, connected and frictionless processes, and an adaptive enterprise architecture. Before Ovum, Jeremy ran his own transformational CRM consultancy, with clients including HP, Microsoft, Carlso
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Marc Dietrich

Marc Dietrich is an Innovation Consultant in the SAP Global Services Innovation team. He focuses on Innovation Management as a strategic discipline, trains Design Thinking (DT) to SAP’s Services organization, and runs DT workshops globally with customers and the senior management of SAP. DT influences his life so much that sometimes in a hotel room he heats pizza with an iron. Marc’s roles in SAP Consulting since 2006 include Business and Technology Consultant, Enterprise Architect, Team and Project Lead. He has experience in Banking, Public Sector, Retail and Aviation. He was part of the development team for some core methodologies of SAP, including Business Process Management Methodology a
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Paul Hobcraft

Paul Hobcraft, Advisor and Facilitator on Innovation Transformation, simply enjoys innovation. He got ‘hooked’ 12 years ago and it is 100% of his business thinking and activities today. He researches across innovation, looking to develop novel innovation solutions and frameworks where appropriate. His purpose is to support individuals, teams and organizations in their innovation activity, applying what he has learned to further develop core innovation understanding so they can achieve positive and sustaining results. A personal journey of wandering the globe has taken him to live and work in Saudi Arabia, Kenya, Malaysia, Switzerland, the Netherlands, the USA, Hong Kong, Australia, and Singa
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https://www.voiceamerica.com/show/2378/innovating-innovation-with-game-changers-presented-by-sap Innovating Innovation with Game Changers, Presented by SAP https://www.voiceamerica.com/show/2378/innovating-innovation-with-game-changers-presented-by-sap The buzz: Innovation. Is your company so consumed with profitability and revenue optimization tasks that you’re neglecting the connection to your customers, in particular, forgetting to involve them in your product innovation journey? Don’t feel badly. Co-creation with an external community is a newer discipline that requires clarity, creativity, and continuity – and techniques like design thinking can help. Startups do this more naturally than large companies. Today we’ll explore collaboration points and mechanisms for fostering innovation relationships. The experts speak. Jeremy Cox, Ovum: “Smart companies engineer serendipity into their organizations, whereas the majority pay lip-service to innovation.” Paul Hobcraft, Innovation Transformation Advisor: “Preconceived notions are the locks on the door to wisdom” (Mary Browne). Marc Dietrich, SAP: “Tatatataaaaa. This is our prototype!” (A software developer). Join us for Innovating With, At, For Customers: Key Ingredients. VoiceAmerica | Talk Radio | Online Talk Radio studio@voiceamerica.com false DD/MM/YYYY Add to Calendar
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