The buzz: Field service.
Does your company consider field service a cost center, with an eye on minimizing costs while delivering exceptional customer service? News flash! Successful companies are evolving their customer engagement strategies, using field service reps’ front-line interactions as a critical touch point in strengthening customer relationships and driving new revenue opportunities. Ready for a makeover?
The experts speak.
John Ragsdale, Technology Services Industry Association: “In many companies, field service is the last organization in desperate need of a complete overhaul.
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