|
For 25+ years Steve DiGioia has seen some of the best and worst the hotel and restaurant business has to offer. In this session, Steve will discuss the hospitality industry’s mantra of providing exceptional “customer service” and the benefits of a memorable “customer experience”. But many times we fail to deliver the very thing our guests’ desire. How can this happen? Where have we gone wrong? Peek into the world of a seasoned hotelier and gain some insights of the many challenges in this industry and the high expectations of their guests.
|
