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The Customer Edge with Game Changers, Presented by SAP

The Customer Edge with Game Changers, Presented by SAP

Wednesday at 12 Noon Pacific

March 18th 2015:Transforming CRM Sales and Service Around Commerce

The buzz: Their way. CEOs worldwide have identified customer transformation among their top three initiatives. Why? The customer experience is suffering. Mobile and e-commerce have morphed customer engagement. We as customers now expect to be able to buy products and services with the same ease regardless of where and how we choose to engage with a brand. How can your company solve these fundamental business challenges in our increasingly omni-channel world? The answer: Omni-Channel Commerce. The experts speak. Randy Kohl, Gorilla Group: “Any sufficiently advanced technology is indistin

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Featured Guests

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Randy Kohl

Randy Kohl has over 15 years of experience in publishing, journalism, and content strategy, and is currently Senior Content Strategist at Commerce Services Provider Gorilla Group. Bringing a consulting, marketing, and writing background to his strategy role, Randy is uniquely able to approach all aspects of customer engagement, from a business and audience perspective. Randy works with B2B and direct-to-consumer brands to develop and implement content and digital strategies that solve fundamental business challenges in an increasingly omni-channel world. Randy is also a featured contributor to The Future of Commerce, a contributor to Internet Retailer magazine, and has been a guest speaker a
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Angelica Valentine

Angelica Valentine is the Content Marketing Manager at Wiser, a San Francisco based company that provides pricing intelligence to retailers and brands around the world. She is experienced in content strategy and creation for email marketing, blog posts, press releases, case studies, eBooks, and social media. Angelica is passionate about growing engagement and conversion rates through excellent content. Her work has appeared on ChannelAdvisor, VentureBeat, Business Insider, The Future of Commerce, Retail Touchpoints, and more. She holds a Bachelor’s degree in Sociology from Barnard College of Columbia University in New York City.
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Eric Marotta

Eric Marotta is Director of hybris Product Marketing, where he has global responsibility for communicating the transformational value of omni-channel commerce. His passion is technology and the transformational impact it has on customers, and the relationship between the brand and customer. Eric has held various product strategy, product management and marketing roles in the software, technology and green industry for over a decade. He uses his experiences in Commerce and Predictive Analytics to communicate the value omni-channel commerce brings to customer engagement. Prior to SAP hybris, Eric worked for Sterling Commerce, IBM, and a start-up in the Salesforce ecosystem. He earned a BS deg
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https://www.voiceamerica.com/show/2369/the-customer-edge-with-game-changers-presented-by-sap The Customer Edge with Game Changers, Presented by SAP https://www.voiceamerica.com/show/2369/the-customer-edge-with-game-changers-presented-by-sap The buzz: Their way. CEOs worldwide have identified customer transformation among their top three initiatives. Why? The customer experience is suffering. Mobile and e-commerce have morphed customer engagement. We as customers now expect to be able to buy products and services with the same ease regardless of where and how we choose to engage with a brand. How can your company solve these fundamental business challenges in our increasingly omni-channel world? The answer: Omni-Channel Commerce. The experts speak. Randy Kohl, Gorilla Group: “Any sufficiently advanced technology is indistinguishable from magic" (Arthur C. Clarke). Angelica Valentine, Wiser: “The sooner we drop the ‘e’ out of ‘e-commerce’ and just call it commerce, the better” (Bob Willett). Eric Marotta, SAP hybris: “I hate to mention age, but I come from an era when we weren't consumed by technology and television” (Jimmy Buffett). Join us for Transforming CRM Sales and Service Around Commerce. VoiceAmerica | Talk Radio | Online Talk Radio studio@voiceamerica.com false DD/MM/YYYY Add to Calendar
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