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We all think we listen and understand the messages that are sent our way. We hear the beginning of a statement and our mind does two things – we assume we know what the person is going to say and we tune out to them as our minds work on a response or a rebuttal before the person is finished talking.
Listening is one of the most taught leadership skills, yet still one of the biggest complaints employees have about some bosses.
Joining my show is Alexandra Barton Taketa, co-author of “What You Don't Know about Listening (Could Fill a Book),” who along with her co-author has "cracked t
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