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Digital World with Game Changers, Presented by SAP

Digital World with Game Changers, Presented by SAP

Tuesday at 7 AM Pacific/10 AM Eastern

March 31st 2015:Digital Customer Experience: Redesigning Your Organization

The buzz: Headache #999. What is your CXOs’ worst headache today? Redesigning the company from the customer’s lens to create an emotional, social, networked, mobile-first enterprise that appreciates the power of the crowd. Their challenges include intelligently using digital to achieve a profitable customer experience, turning digital investments into business advantages, shaping seamless operations. Can they ensure your company thrives in this digitally powered, global economy? The experts speak. Maggie Buggie, Capgemini: "It’s all invented” (Benjamin Zander). Gerry Brown, Ovum: “Today there

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Featured Guests

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Maggie Buggie

Maggie Buggie is VP and Head of Sales and Marketing for Capgemini’s Digital Customer Experience and Mobile Solutions global service line. This virtual practice specialises in supporting companies to digitally transform their organisations by delivering a seamless customer experience, applying a ‘mobile first’ approach, enabling digital employees for efficiency, and helping clients embed digital as a core part of their business to drive growth. She is responsible for client engagements, ensuring that the right teams and technologies are available to solve client challenges, and for developing a relevant and innovative portfolio of client solutions. Her previous work for other consultancies
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Ira Berk

Ira Berk is Vice President of Solutions Go-to-market at SAP with global responsibility for the IoT infrastructure and middleware portfolio. A frequent speaker on the topic of SAP’s middleware strategy at customer events and sales enablement workshops around the world, he has led the effort to simplify SAP’s middleware products and pricing. Ira joined SAP in 2008 with the acquisition of Business Objects, where he led the creation of the SAP BusinessObjects Edge series of Business Intelligence products for mid-market companies. He brings over 25 years of industry experience in commercial software and internal applications with industry leaders Intuit, UBS, Morgan Stanley, and Pfizer.
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Gerry Brown

Gerry Brown is Senior Analyst in the Customer Engagement practice at leading tech analyst group, Ovum. Gerry helps business leaders to digitally transform their business and marketing operations. His knowledge and skills include digital marketing strategy, digital transformation, customer experience and journeys, digital channels, marketing planning, content and data management, performance marketing, cross-channel customer communications, analytics and personalisation, online advertising, social and mobile marketing, and marketing resource management. Previously Gerry was an analyst for Bloor Research and a lecturer for the UK’s Chartered Institute of Marketing on their MA-level qualifica
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https://www.voiceamerica.com/show/2428/digital-world-with-game-changers-presented-by-sap Digital World with Game Changers, Presented by SAP https://www.voiceamerica.com/show/2428/digital-world-with-game-changers-presented-by-sap The buzz: Headache #999. What is your CXOs’ worst headache today? Redesigning the company from the customer’s lens to create an emotional, social, networked, mobile-first enterprise that appreciates the power of the crowd. Their challenges include intelligently using digital to achieve a profitable customer experience, turning digital investments into business advantages, shaping seamless operations. Can they ensure your company thrives in this digitally powered, global economy? The experts speak. Maggie Buggie, Capgemini: "It’s all invented” (Benjamin Zander). Gerry Brown, Ovum: “Today there is no room for mediocre…the key question for us at Publicis and our clients is ‘how do we de-silo and still protect our core cultures?’” (Maurice Levy). Ira Berk, SAP: “In the absence of clearly-defined goals, we become strangely loyal to performing daily trivia until ultimately we become enslaved by it” (Robert Heinlein). Join us for Digital Customer Experience: Redesigning Your Organization. VoiceAmerica | Talk Radio | Online Talk Radio studio@voiceamerica.com false DD/MM/YYYY Add to Calendar
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