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Hundreds of millions of dollars have been spent on the concept of Customer Service, yet it’s still an issue many companies have to deal with. What they fail to understand is Customer Service is merely a concept! That means it’s an idea that is taught, but not always bought into by those who are there to deliver it to the Customer.
Join me this Thursday as we talk about “When You Care, They Know!” For years I have said, “There is a missing piece to the puzzle in all the Customer Service training we do. If you want Customer Satisfaction, you have to add the missing piece – Customer Appreciati
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