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The buzz: Ca-ching.
While banks and financial institutions have been instrumental in much of the world’s growth, the industry has struggled in recent years with security breaches, non-transparency issues, lack of relevance, and accusations of being a source of economic downfall.
With mounting competition for customer loyalty, banks now need to address these shortcomings, regain consumer trust, and ultimately make the customer their primary priority.
Is technological innovation the key to transforming any bank into a ‘good’ bank?
The experts speak.
Rob Jekielek, Reputation Institute: “
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