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Digital World with Game Changers, Presented by SAP

Digital World with Game Changers, Presented by SAP

Tuesday at 7 AM Pacific/10 AM Eastern

May 12th 2015:User Experience in Enterprise Software: ROI of UX

The buzz: Happiness. Enterprise software has been delivering increased functionality for years, but too often at the expense of ease-of-use. Why? Good design is notoriously difficult and thus not addressed or measured by most IT teams. UX projects are a business investment, where satisfaction must translate into performance to calculate ROI. Should UX be part of project development from the get-go? The experts speak. Jaco Van Eeden, Deloitte: “The world is complex, and so too must be the activities that we perform. But that doesn’t mean that we must live in continual frustration.” (Don Norm

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Featured Guests

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Jaco Van Eeden

Jaco Van Eeden, a Partner at Deloitte Consulting and a Global Enterprise Usability and User Experience (UX) Design Leader, designs and implements usability and mobile software products to simplify the day-in-the-life user experience. He has been building teams and practices to deliver Enterprise Business Transformations to Fortune 500 clients for over 20 years. Jaco is lead architect of the User Experience Platform for Cloud-based Enterprise Usability and Mobile solutions, combining business processes, analytics, social/collaboration and content in intuitive, persona-based day-in-the-life mobile and web solutions (sales, procurement, maintenance, logistics, customer self-service, HR). He h
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Michael Romero

Michael Romero is a Specialist Leader within Deloitte Digital, where he leads the enterprise user experience group. This group utilizes the latest mobile and digital strategies and technologies to enhance the user interface while simultaneously improving processes, thus lowering TCO and increasing ROI. Previously, Michael served as Vice President—Mobile for SAP AG. In this role, he led SAP mobile sales and business development strategy for the Western Region, where his team executed over 50 contracts for mobile solutions. With more than 25 years of experience in the high tech industry, Michael has served as an upper-level executive at five Fortune 500 companies, enabling them to surpass th
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Phil Dervan

Phil Dervan works in the Application Innovation team at SAP, responsible for Social Media and UX Roll-Out. In this role, Phil is responsible for developing and executing programs to help accelerate customer success. A 15 year experienced veteran at SAP, Phil has held leadership roles in Pre-Sales, Global Sales Operations, Business Development and Solution Management. In 2002, Phil relocated to the USA from his native England in 2002, and lives in the Boston area with his wife and 3 daughters. Prior to SAP, Phil has more than 15 years of expertise in various line of business and general management roles in Europe.
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Mark Schenecker

Mark Schenecker is the new evangelist for Screen Personas and has been in various technology and business management roles at SAP over the last 10 years. Prior to joining SAP, Mark served as the VP of Development at E2open, a supply chain solution provider and CTO at Optika, which now comprises the enterprise content management solution at Oracle. Mark is the author of numerous articles on technology, one book on e-commerce platforms and four patents.
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https://www.voiceamerica.com/show/2428/digital-world-with-game-changers-presented-by-sap Digital World with Game Changers, Presented by SAP https://www.voiceamerica.com/show/2428/digital-world-with-game-changers-presented-by-sap The buzz: Happiness. Enterprise software has been delivering increased functionality for years, but too often at the expense of ease-of-use. Why? Good design is notoriously difficult and thus not addressed or measured by most IT teams. UX projects are a business investment, where satisfaction must translate into performance to calculate ROI. Should UX be part of project development from the get-go? The experts speak. Jaco Van Eeden, Deloitte: “The world is complex, and so too must be the activities that we perform. But that doesn’t mean that we must live in continual frustration.” (Don Norman) Michael Romeo, Deloitte: “You have to start with the Customer Experience and work backyards to the technology” (Steve Jobs). Phil Dervan, SAP: “We should judge our industry by the happiness we create.” (Cennydd Bowles) Mark Schenecker, SAP: “Simple can be harder than complex…But…once you get there, you can move mountains.” (Steve Jobs) Join us for User Experience in Enterprise Software: ROI of UX. VoiceAmerica | Talk Radio | Online Talk Radio studio@voiceamerica.com false DD/MM/YYYY Add to Calendar
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