For over a decade, technologists have been predicting the down fall of traditional retail stores. eCommerce has been taking market share from the physical channel as the use of Internet increases. The problem worsened when smartphones became ubiquitous and turned stores into showrooms for eCommerce sites. But the advancement of technology is now helping brick and mortar stores to turn the tide and reinvent the way they operate.
This week, Shelley E. Kohan, VP of Retail Consulting at RetailNext, joins me to discuss the transformation of physical retailers and how they are using new insights
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