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The Soul of Enterprise: Business in the Knowledge Economy
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The Soul of Enterprise: Business in the Knowledge Economy

Friday at 1 PM Pacific

May 22nd 2015:Interview with Brad Smith, Customer Experience

Ed and Ron will interview Brad Smith, Global EVP of Customer Experience at Sage. Brad is the executive vice president of customer experience, responsible for developing all aspects of the Sage customer experience, from product design to the invoice experience and all points in between. He has nearly 20 years of leadership in web consumer, enterprise software, and communication service provider industries. Brad is on the board of the Consortium for Service Innovation and loves talking about customer experience.

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Featured Guest

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Brad Smith

Brad is a Customer Experience & Support Service Executive with deep expertise and passion around Customer Experience Journey design, Knowledge Management, Social Media/Community Support, Customer Centric Cultural Development, Corporate Business Architecture and Voice of the Customer informed services design. He brings 20+ years of leadership from the Start-up, Small Business, Web Consumer, Enterprise software, Communication Service Provider industries spanning sales & marketing, product management, Software development, service architecture and service/support delivery roles. I believe our goal should be simple: make every customer touch point matter...
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https://www.voiceamerica.com/show/2347/the-soul-of-enterprise-business-in-the-knowledge-economy 21/10/2017 01:00 21/10/2017 02:00 The Soul of Enterprise: Business in the Knowledge Economy https://www.voiceamerica.com/show/2347/the-soul-of-enterprise-business-in-the-knowledge-economy Ed and Ron will interview Brad Smith, Global EVP of Customer Experience at Sage. Brad is the executive vice president of customer experience, responsible for developing all aspects of the Sage customer experience, from product design to the invoice experience and all points in between. He has nearly 20 years of leadership in web consumer, enterprise software, and communication service provider industries. Brad is on the board of the Consortium for Service Innovation and loves talking about customer experience. VoiceAmerica | Talk Radio | Online Talk Radio studio@voiceamerica.com false DD/MM/YYYY Add to Calendar
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