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BizLocker Radio

BizLocker Radio

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June 29th 2015:Customer Communications 101 with Steven Gaffney

Steven Gaffney joins me again on #BizLockerRadio, this time to talk about how to effectively communicate with a customer when problems arise. Steven will present a methodology you can use over and over to deal with customer issues. Don’t miss it! Anyone who works in sales knows that things can go wrong with a customer; failure at some point is inevitable. So, how do you handle those situations? How do you turn a problem into a solution that strengthens that customer relationship? This is Customer Communications 101, and Steven will tell you what it takes to successfully navigate the challen

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Featured Guest

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Steven Gaffney

Steven Gaffney is the leading expert on honest, open communication. Top executives from Fortune 500 companies, federal government agencies, the United States military, and national associations have come to us to build trust, increase collaboration, lead through times of change, and improve teamwork across their organizations. Steven has been interviewed and featured on major media networks and publications as a recognized honest communication expert for the last decade. He has also been a regular on the TV show “Let’s Talk Live.” In addition, he routinely makes special guest appearances on various national and local radio programs across the country.
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