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Tyler Durham has a perspective on what people want to hear from the leaders in terms of communication. That perspective is based on a survey of 6000 people in 12 countries plus his own experience in working with organizations. The watchword is transparency. We will be talking about what goes wrong in communication (“The Niagra Falls Effect’), what the research says people want, and the core skills leaders need to develop to be more effective communicators particularly around change.
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