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Digital Industries: Changing The Game, Presented by SAP

Digital Industries: Changing The Game, Presented by SAP

Tuesday at 9 AM Pacific

October 06th 2015:Digital Transformation for Utilities: Customer Service Innovations

The buzz: Power up! With a projected 10-billion world population by 2050, the demand for electricity, natural gas, and water will double or triple. Energy and water consumption will soar as vehicles and transit go electric. The digital economy needs clean, dependable, affordable power, but disruptive de-carbonization, deregulation and decentralization could have dire consequences for the utilities hierarchy and its customers. Will utilities business models, based on $ trillions of plants and grids, collapse or survive new market players like Google and Tesla? Can customer service innovations

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Tuesday at 9 AM Pacific Time on VoiceAmerica Business Channel

Featured Guests

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Michael Shanko

Michael Shanko is a dynamic and diverse leader with over 15 years of experience in the utility sector. Michael has led several successful game-changing initiatives bringing innovation, automation and enhanced productivity across multiple verticals. Michael holds a Bachelors degree in management information systems, and possesses 20 years of IT and IT leadership experience. He currently leads Technology Strategy and Technology Management for Consumers Energy, Jackson, MI. Consumers Energy, focused on safe, excellent operations and providing an exceptional customer experience to every customer, every time, is currently deploying smart metering and smart grid technologies to further enhance th
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Jill Feblowitz

Jill Feblowitz, President of Feblowitz Energy Consulting, is an internationally recognized expert in innovation in the energy industry. With over 30 years in the business, she has a historical perspective on the industry as well as a keen sense of game-changers – renewables, distributed energy resources, utility-scale storage, electric vehicles, grid modernization and smart cities. Jill has advised CIOs, Business VPs in the Energy and Utilities industry on IT strategy to support energy industry business trends. She has led teams of researchers in IT and OT areas applicable to the industry - security, work and asset management, customer relationship management, billing, energy trading an
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James McClelland

James McClelland is the Senior Global Director of SAP Utilities & Energy Industry Marketing. He has over 25 years of experience creating business strategy for utilities deregulation. A graduate of the University of Toronto, Canada, James holds a degree in Business & Commerce. He currently resides in Dallas, Texas.
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