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CIO Talk Network

CIO Talk Network

Wednesday at 7 AM Pacific

October 04th 2006:ITIL Refresh: What does it buy us?

While organizations are still grappling with adoption of ITIL we are now looking at ITIL Refresh i.e. Version 3. The current version of ITIL (Version 2) defines the HOWs related to managing, measuring, and improving service management but does not provide the actionable steps. The claim is that ITIL Refresh will fill the gaps. Will ITIL Refresh really be a dream come true?

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https://www.voiceamerica.com/show/690/cio-talk-network 22/11/2017 07:00 22/11/2017 08:00 CIO Talk Network https://www.voiceamerica.com/show/690/cio-talk-network While organizations are still grappling with adoption of ITIL we are now looking at ITIL Refresh i.e. Version 3. The current version of ITIL (Version 2) defines the HOWs related to managing, measuring, and improving service management but does not provide the actionable steps. The claim is that ITIL Refresh will fill the gaps. Will ITIL Refresh really be a dream come true? VoiceAmerica | Talk Radio | Online Talk Radio studio@voiceamerica.com false DD/MM/YYYY Add to Calendar
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