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November 30th 2015:A Whole New Kind of Communication: Listening to Students and Talking to Crazy Colleagues

Higher education can be a fairly individualistic enterprise, requiring only rudimentary forms of communication, but as education undergoes far-reaching change and transformation, administrators, faculty, and students with highly patterned communication needs must engage in unfamiliar and deeper conversations than in earlier times. In this episode, host Dave Goldberg interviews psychiatrist, hostage negotiation trainer, and business advisor and trainer Dr. Mark Goulston about the listening, language, and speaking skills now required. Mark is author of the 2015 book “Talking to Crazy” and the ac

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Mark Goulston

Dr. Mark Goulston is the author of "Just Listen," the top book on listening in the world. His most recent book is "Talking to Crazy: How to Deal with the Irrational and Impossible People in Your Life." He is founder and co-CEO of the Goulston Group, a business advisory and training company, co-founder of Heartfelt Leadership, founder of the campaign, Healing the World, One Conversation at a Time, and chief learning officer of the POP Protocol that trains law enforcement and civilians to prevent escalation during police pullovers. A former UCLA professor of psychiatry and FBI and police hostage negotiation trainer, he contributes to Harvard Business Review, Huffington Post, Business Insider,
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