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Higher education can be a fairly individualistic enterprise, requiring only rudimentary forms of communication, but as education undergoes far-reaching change and transformation, administrators, faculty, and students with highly patterned communication needs must engage in unfamiliar and deeper conversations than in earlier times. In this episode, host Dave Goldberg interviews psychiatrist, hostage negotiation trainer, and business advisor and trainer Dr. Mark Goulston about the listening, language, and speaking skills now required. Mark is author of the 2015 book “Talking to Crazy” and the ac
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