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Innovating Innovation with Game Changers, Presented by SAP

Innovating Innovation with Game Changers, Presented by SAP

Thursday at 7 AM Pacific/10 AM Eastern

February 18th 2016:Digital Evolution: New Opportunities for Customer Intimacy

The buzz: Up close and personal.Every second sentence, every slide, blog and story in every industry talks about “Digital”. What exactly is it, and what does it mean for you, your company and your customers? Perhaps most important, what changes does it bring to the definition of a “customer”? In a perfect future, we will better pamper and delight our customers, but we can’t unless we know who and where they are, what they want and expect. The experts speak. Michael Sérié, InnoLifters: “I'm not a tech guy. I'm looking at the technology with the eyes of my customers, normal people's eyes” (jack

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Featured Guests

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Michel Sérié

Michel Sérié is the founder of InnoLifters, helping companies to integrate innovative capabilities into how they operate, so they can better face challenges in a world that expects customer adaptiveness. In his previous role as Global Head of Service Innovation at SAP, Michel’s team was responsible for finding, evaluating and establishing new ways of doing business by improving the Service concept. He started his career at SAP France in 1989 as a financial consultant. After working as a consultant and at Nestlé, he was part of the founding management team of an SAP-owned startup dealing with marketplaces, B2B and Portals, which grew to over 200 employees. Between 2002 - 2006, Michel set up
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Marco Cigaina

Marco Cigaina is Program Manager in SAP Services Innovation. He focuses on service innovation research, innovation management, and integration of stakeholders in the innovation process. Marco holds a Bachelor of Engineering degree with concentrations in enterprise information systems. His professional experience includes technology and business intelligence consulting, enterprise architecture, and program management for strategic initiatives. Marco is the author of the book, “Innovation Management Framework: Enabling and fostering innovation in your company.”
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Alejandro Pifarré

Alejandro Pifarré is Chief Principal at the SAP Global Services Innovation Team. He is Coach and Trainer focusing on Design Thinking, Business Model Development and Innovation Management. He has bachelor studies in Marketing, and a MBA degree. Alejandro works for SAP since 2004 performing regional and global roles; and he had before management positions at IBM and Ernst & Young. He has been also an International Business Professor at the “Universidad de Chile”. Alejandro is Italian, born in Argentina, stayed many years in Chile and now lives with his wife in Germany. He was an amateur rugby player and loves the game. Alejandro can be reached at de.linkedin.com/in/alejandropifarre.
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https://www.voiceamerica.com/show/2378/innovating-innovation-with-game-changers-presented-by-sap Innovating Innovation with Game Changers, Presented by SAP https://www.voiceamerica.com/show/2378/innovating-innovation-with-game-changers-presented-by-sap The buzz: Up close and personal.Every second sentence, every slide, blog and story in every industry talks about “Digital”. What exactly is it, and what does it mean for you, your company and your customers? Perhaps most important, what changes does it bring to the definition of a “customer”? In a perfect future, we will better pamper and delight our customers, but we can’t unless we know who and where they are, what they want and expect. The experts speak. Michael Sérié, InnoLifters: “I'm not a tech guy. I'm looking at the technology with the eyes of my customers, normal people's eyes” (jack Ma). Marco Cigaina, SAP: “Integrative Thinking: The ability to constructively face the tensions of opposing models, and instead of choosing one…generating a creative resolution...a new model…superior to each.” (Rotman School of Management). Alejandro Pifarré, SAP: “Only the paranoids will survive" (Andy Groove). Join us for Digital Evolution: New Opportunities for Customer Intimacy. VoiceAmerica | Talk Radio | Online Talk Radio studio@voiceamerica.com false DD/MM/YYYY Add to Calendar
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