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Digital Industries: Changing The Game, Presented by SAP

Digital Industries: Changing The Game, Presented by SAP

Tuesday at 9 AM Pacific

March 22nd 2016:Digitization: Changing the Utilities Customer Engagement

The buzz: Power to the people! Mobile devices outnumber people on the planet, as 5.8 billion mobile users–80 % of the world–connect via 8.6 billion devices (Radicati). Predictions: By 2050, electricity, natural gas and water demand will double or triple. Energy and water usage will soar as vehicles and mass transit go electric to transport 10 billion. Implications: The global networked economy needs clean, dependable, affordable electricity. Utilities customers expect more. The experts speak. Robert Thiele, OpenText: “Men have become the tools of their tools” (Henry David Thoreau). Jacqueline

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Tuesday at 9 AM Pacific Time on VoiceAmerica Business Channel

Featured Guests

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Robert Thiele

Robert Thiele is senior director at OpenText and in charge of OpenText's portfolio of SAP solutions in the Americas since 2014. This portfolio is sold and supported by SAP as SAP Solution Extensions. Since 2007 Robert Thiele has been working closely with SAP and SAP customers especially in the areas of digital customer engagement and commerce, omnichannel communications, warehousing and logistics, and billing, and various industry solutions including utilities. He has 20+ years of experience in international enterprise IT markets, business development, marketing and channel sales. Prior to joining OpenText (StreamServe) in 2004, Robert held various management positions in marketing, strat
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Jacqueline Robinson

Jacqueline Robinson is the Training Lead for DTE Energy’s billing system replacement project. Her previous role was the Digital Channel Strategy Manager in the Customer Service organization which included launching a new website and a proactive outbound customer communication program. Before joining the customer service organization, she worked in various roles in IT including managing the self-service channels, the customer billing system, implementing a new customer communication platform and a customer relationship management system. She has been with DTE for nine years. She is a Community Facilitator for the Utilities SIG for Americas’ SAP Users’ Group (ASUG). Jacqueline holds a b
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James McClelland

James McClelland is the Senior Global Director of SAP Utilities & Energy Industry Marketing. He has over 25 years of experience creating business strategy for utilities deregulation. A graduate of the University of Toronto, Canada, James holds a degree in Business & Commerce. He currently resides in Dallas, Texas.
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