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The buzz: “Neither snow nor rain nor heat nor gloom of night stays these couriers from the swift completion of their appointed rounds.” Businesses used to focus on the goods they produced. Now that customers in the Digital Economy demand faster, better ways to receive what they buy, product delivery logistics could become as critical to B2B business success as to B2Cs. How do you know if this is right for your business model?
The experts speak. Sunil Daluvoy, Uber Technologies: “If you’re competitor-focused, you have to wait until there is a competitor doing something. Being customer-focused
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