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Coffee Break with Game-Changers, presented by SAP

Coffee Break with Game-Changers, presented by SAP

Wednesday at 8 AM Pacific/11 AM Eastern

June 01st 2016:Digitization: Changing the Utilities Customer Engagement - Part 2

The buzz: Knowledge is power. Reality check for utilities. Digitization and the exponential growth of mobile devices are changing your customer engagement. But still fewer than half of customers are digitally connected with their utility. Your challenge: If you’re not talking to your customer, they’re not listening to you. Solution: Rethink your customer engagement model. Reimagine your business models. Now! The experts speak. Jacqueline Robinson, DTE Energy: “You cannot look in a new direction by looking harder in the same direction" (Edward deBono). Robert Thiele, OpenText: “What I worry abo

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Featured Guests

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Jacqueline Robinson

Jacqueline Robinson is the Training Lead for DTE Energy’s billing system replacement project. Her previous role was the Digital Channel Strategy Manager in the Customer Service organization which included launching a new website and a proactive outbound customer communication program. Before joining the customer service organization, she worked in various roles in IT including managing the self-service channels, the customer billing system, implementing a new customer communication platform and a customer relationship management system. She has been with DTE for nine years. She is a Community Facilitator for the Utilities SIG for Americas’ SAP Users’ Group (ASUG). Jacqueline holds a b
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Robert Thiele

Robert Thiele is senior director at OpenText and in charge of OpenText's portfolio of SAP solutions in the Americas since 2014. This portfolio is sold and supported by SAP as SAP Solution Extensions. Since 2007 Robert Thiele has been working closely with SAP and SAP customers especially in the areas of digital customer engagement and commerce, omnichannel communications, warehousing and logistics, and billing, and various industry solutions including utilities. He has 20+ years of experience in international enterprise IT markets, business development, marketing and channel sales. Prior to joining OpenText (StreamServe) in 2004, Robert held various management positions in marketing, strat
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James McClelland

James McClelland is the Senior Global Director of SAP Utilities & Energy Industry Solution Marketing. His responsibilities include sales strategy and go-to-market programs for the global utility industry; supporting the interaction between sales force and key industry segment customers to ensure effective, ongoing product and solution communication; acting as market advocate and spokesperson for utilities strategy, including customers, prospects, industry groups, partners and analysts; driving sales and pipeline generation programs for global industry community; product strategy and direction; and all media, publication and analyst relations. He was previously Regional CRM Sales Manager of
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https://www.voiceamerica.com/show/1981/coffee-break-with-game-changers-presented-by-sap 20/12/2017 08:00 20/12/2017 09:00 Coffee Break with Game-Changers, presented by SAP https://www.voiceamerica.com/show/1981/coffee-break-with-game-changers-presented-by-sap The buzz: Knowledge is power. Reality check for utilities. Digitization and the exponential growth of mobile devices are changing your customer engagement. But still fewer than half of customers are digitally connected with their utility. Your challenge: If you’re not talking to your customer, they’re not listening to you. Solution: Rethink your customer engagement model. Reimagine your business models. Now! The experts speak. Jacqueline Robinson, DTE Energy: “You cannot look in a new direction by looking harder in the same direction" (Edward deBono). Robert Thiele, OpenText: “What I worry about the most is the competition for young eyeballs. We have so many other competing forms of media. I don't take any audience members for granted” (Chris Meledandri). James McClelland, SAP: “Change is the law of life and those who look only to the past or present are certain to miss the future” (John F. Kennedy). Join us for Digitization: Changing the Utilities Customer Engagement – Part 2. VoiceAmerica | Talk Radio | Online Talk Radio studio@voiceamerica.com false DD/MM/YYYY Add to Calendar
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