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In this "don't have the time to listen" world, Dr. Mark Goulston has discovered that it's less important what you tell other people than what you enable them to tell you that really upsets, scares, angers, frustrates and matters to them. He will teach you "doable by you" skills and techniques and tips that you don't have to be a psychologist or psychiatrist to use.
In this show you will learn:
•The secret to getting through to anyone
•Why nobody listens... ever
•The power of listening
•The neuroscience of effective and ineffective listening
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