October 26th 2016: New Energy Era Prosumers; Utility-Customer Partnerships |eCard

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Technology Revolution: The Future of Now

Wednesday at 8 AM Pacific/11 AM Eastern

October 26th 2016: New Energy Era Prosumers; Utility-Customer Partnerships

The buzz: The Electric Slide. News flash for Utilities: You can no longer be profitable on a one-sided business model providing power to customers. Enter the prosumer. While the consumer is utility-dependent and generates revenues, the prosumer and utility are interdependent. The utility needs the prosumer’s commitment to reduce electricity use or supply it to the grid at specified times, and the prosumer needs the utility’s kilowatts and gets a new omni-channel experience. The experts speak. Robert Thiele, OpenText: 'We used to live in a world where there are people, private citizens, a world

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Featured Guests

Robert Thiele

Robert Thiele is senior director at OpenText and in charge of OpenText's portfolio of SAP solutions in the Americas since 2014. This portfolio is sold and supported by SAP as SAP Solution Extensions.

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Jacqueline Robinson

Jacqueline Robinson is the Training Lead for DTE Energy’s billing system replacement project. Her previous role was the Digital Channel Strategy Manager in the Customer Service organization which included launching a new website and a proactive outbound customer communication program. Before joining the customer service organization, she worked in various roles in IT including managing the self-service channels, the customer billing system, implementing a new customer communication platform and a customer relationship management system.

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James McClelland

James McClelland is the Senior Global Director of SAP Utilities & Energy Industry Marketing. He has over 25 years of experience creating business strategy for utilities deregulation.

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https://www.voiceamerica.com/show/1981/technology-revolution-the-future-of-now 20/04/2024 10:00 20/04/2024 11:00 Technology Revolution: The Future of Now https://www.voiceamerica.com/show/1981/technology-revolution-the-future-of-now The buzz: The Electric Slide. News flash for Utilities: You can no longer be profitable on a one-sided business model providing power to customers. Enter the prosumer. While the consumer is utility-dependent and generates revenues, the prosumer and utility are interdependent. The utility needs the prosumer’s commitment to reduce electricity use or supply it to the grid at specified times, and the prosumer needs the utility’s kilowatts and gets a new omni-channel experience. The experts speak. Robert Thiele, OpenText: 'We used to live in a world where there are people, private citizens, a world where there are businesses, and now…people can become businesses in 60 seconds' -Brian Chesky, Airbnb. Jacqueline Robinson, DTE Energy: 'Restlessness and discontent are the first necessities of progress' -Thomas Edison. James McClelland, SAP: 'Never interrupt your enemy when he is making a mistake' -Napoleon Bonaparte. Join us for New Energy Era Prosumers: Utility-Customer Partnership. VoiceAmerica | Talk Radio | Online Talk Radio studio@voiceamerica.com false DD/MM/YYYY

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