The buzz: “We believe that electricity exists, because the electric company keeps sending us bills for it, but we cannot figure out how it travels inside wires” (Dave Barry). Utilities are facing immense pressure to do more for less. New entrants in the marketplace are pressing traditional Utilities to adopt new service delivery approaches or risk stagnant or declining revenue and margins. Digitalization of customer engagement, asset management, and financial optimization is pushing Utilities to rethink business models to drive revenue growth without employee growth. Is it doable? The experts
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