The buzz: “Computers, machines, robots and algorithms are going to be able to do most of the routine, repetitive jobs… even… lawyers…are going to be susceptible” (Rise of the Robots). The digitalization of business functions has started an evolution and revolution, with smart machine technology informing our lives from home to office and everything in between. Will machines take over your job? We’ll discuss how machine learning, AI and AR will transform the role of HR and how service delivery is designed and experienced. The experts speak. Andi Britt, IBM: “AI will be either the best, or the w
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