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May 08th 2017:Navigating Insurance for Behavioral Health and Substance Abuse

Claim handling procedures are ever changing. Healthcare providers and families need to have expert advice and resources at their fingertips to navigate all of the complicated administrative appeal processes. Our guests today are from Denials Management, Inc., the nation's premier Healthcare Advocacy Firm delivering families and health care providers high quality insurance billing, claims, and appeal services in the medical and mental health spheres. The knowledgeable staff tenaciously advocate for benefits and reimbursement owed to clients. They strive to hold insurance companies accountable

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Featured Guests

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Mary Covington President Denials Management, Inc.

Mary Covington is President of Denials Management, Inc., a healthcare advocacy firm specializing in medical and mental health billing, claims and appeals. Mary’s experience in healthcare spans 45 years. Mary started Claims Management, Inc. in 1990, and collected hundreds of millions of dollars in revenue for providers. Denials Management, Inc. was started in 2002 and included development of two revenue enhancing software products for healthcare providers. Mary has testified as an insurance expert witness, has consulted with healthcare providers on fraud and abuse, clinical and administrative denials, contracting, and billing. Mary now works primarily with families facing challenging insur
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Whitney Duhaime Vice President Denials Management, Inc.

Whitney Duhaime is the VP at Denials Management. She graduated from Our Lady of the Lake University in San Antonio, Texas with an M.B.A. and a Master’s of Science in Organizational Leadership. She has an extensive background in insurance claims, customer service, and management. She has managed numerous small businesses where she gained skills in process improvement, employee performance management, along with conceptualizing and executing new projects and services. Prior to joining the Denials Management team, Whitney worked as an insurance claims professional at a large national insurance company.
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