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Until a company understands the logic and power of borders, borders are merely treated as so many lines—useful for neatness and order but not much more. Few people will expect performance to improve because of them, let alone positively impact KPIs. What a surprise to discover that borders (especially when combined with robust addresses) can measurably increase productivity on the departmental level, even while helping build a work culture of continuous improvement if there is none. And if such a culture already exists, borders will strengthen it. On this week’s show, Gwendolyn Galsworth (you
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