You Go First: Ideas, Tolerance, and i-Driven Visuality

April 7, 2020
Hosted by Gwendolyn D. Galsworth, Ph.D.

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Episode Description

Where is the “we” in visuality’s first driving question “What Do I Need to Know?” Where are the teams? This week, Gwendolyn Galsworth discloses the genius of visuality’s second driving question, “What Do I Need to Share,” revealing the power of the Work That Makes Sense methodology to inspire, inform, connect, engage, and align. WTMS is a new way of thinking and performing for operators. Listen as Galsworth shares her “You Go First” protocol that shifts operators into tolerance when patience is too far to reach. Fears about associate-led change can trigger a lot of commotion in executives as they face their company’s true work culture—even as i-driven visuality helps those same associates cultivate courage, curiosity, and discovery. The benefits can be enormous. In one company, 200 i-driven operators freed up a mere five minutes/day by eliminating info deficits through visual thinking. The multiplied impact? The liberation of 31,890 work hours in one year. Let the workplace speak!

Visual Workplace Radio: Let the Workplace Speak

Visual Workplace Radio: Let the Workplace Speak

Tuesday at 10 AM Pacific Time on VoiceAmerica Business Channel

Visual Workplace Radio: Let the Workplace Speak offers the best in practical tools, methods, and strategies for improvement leaders who want to apply workplace visuality and harness its remarkable cultural and bottom line contribution. Visuality: you can’t get to excellence without it.

Each week, award-winning author and foremost visual workplace expert, Dr. Gwendolyn Galsworth, targets new learning and applications through a range of formats, case studies, interviews with business leaders and topic experts.

Whether yours is a factory, hospital, military depot, bank, office or dry cleaners, get informed, get inspired, get visual. Visual Workplace Radio: Let the Workplace Speak airs live every Tuesday at 10 AM Pacific Time on the VoiceAmerica Business Channel.

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Gwendolyn D. Galsworth, Ph.D.

Gwendolyn D. Galsworth, Ph.D.

Gwendolyn D. Galsworth, PhD, is president and founder of Visual Thinking Inc. and The Visual-Lean Institute(r), a training, consulting, and research firm in visual workplace technologies. Over a period of 30 years, Dr. Galsworth has codified the field of visuality into a single coherent framework of thinking and application called the 10-Doorway Model.

In 2005, Dr. Galsworth established the Visual-Lean(r) Institute where in-house and external trainers are licensed in nine core visual workplace courses.

Four of her nine courses are now available as on-line training systems (English/Spanish), with more to come. Galsworth is author of seven books, including two Shingo Prize winners: Visual Workplace/Visual Thinking and Work That Makes Sense, available from her website and Amazon.

Dr. Galsworth began in the 1980s as the head of training/development at Productivity Inc. She worked closely with Dr. Ryuji Fukuda to adapt the CEDAC(r) method for western companies, and with Dr. Shigeo Shingo to develop, among many things, poka-yoke for the West. She was principal developer of Visual Factory, TEIAN (operator-led suggestion systems), and the X-Type Matrix.

A Fellow on the Shingo Institute Faculty and former Baldrige and Shingo Examiners, Galsworth has led study missions to some of the world’s finest companies, including in Japan. Dr. Galsworth lives in New England where she happily works, hikes, and writes.

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