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Episode Directory

January 2014

  • 1/7/2014: Special Encore Presentation: Extraordinary Positive Performance Listen Now

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Jennifer Aaker

Jennifer Aaker the co-author of The Dragonfly Effect Named for the only insect able to move in any direction when its four wings are working in concert, The Dragonfly Effect reveals how everyday people achieve unprecedented results through harnessing the incredible power of social media. While there are many books teaching the mechanics of Facebook, Twitter, and YouTube to compete in business, this is the first to show how to tap social media and psychological insights to achieve a single, concrete goal. The book features original case studies of global organizations like the Gap, Starbucks, Kiva, Nike, eBay, Facebook, as well as start-ups like Groupon and COOKPAD. A social psychologist and marketer, Jennifer Aaker is the General Atlantic Professor of Marketing at Stanford University’s Graduate School of Business. Her research spans time, money and happiness. She is widely published in the leading scholarly journals in psychology and marketing, and her work has been featured in a variety of media including The Economist, The New York Times, Wall Street Journal, Washington Post, BusinessWeek, Forbes, CBS MoneyWatch, NPR, Science, Inc, and Cosmopolitan. A sought-after teacher in the field of marketing, Professor Aaker teaches in many of Stanford’s Executive Education programs as well as MBA electives including Building Innovative Brands, How to Tell a Story, and The Power of Social Technology. Recipient of the Distinguished Teaching Award, Citibank Best Teacher Award, George Robbins Best Teacher Award and both the Spence and Fletcher Jones Faculty Scholar Awards, she has also taught at UC Berkeley, UCLA and Columbia. A homegrown Californian, Jennifer has studied at the Sorbonne, and counts winning a dance-off in the early 1980’s among her most impressive accomplishments. View Guest page

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Sunny Abercrombie

Sunny Abercrombie is the Senior Director Culture Services of Southwest Airlines. In addition to Sunny Abercrombie’s huge responsibility as “Keeper of the Culture,” she oversees the Culture Activities and Ambassadors, Culture Services Outreach Team, Internal Customer Care, Executive Office Administration, Mailroom, Shipping & Receiving, Copy Center, and Fulfillment Center. She is also a Board Member of the Company’s Employee Catastrophic Assistance Charity and manages the airlines President’s Award and Winning Spirit Award programs. View Guest page

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Patricia Aburdene

Patricia Aburdene is the author of Conscious Money: Living, Creating, and Investing with Your Values for a Sustainable New Prosperity. Patricia Aburdene is one of the world’s leading social forecasters, co-author of the New York Times number one bestseller Megatrends 2000, and a world-renown speaker. Her new book Conscious Money is a blueprint for growing wealth with integrity and making a difference by integrating human values into personal finance. Patricia’s landmark Megatrends 2010: The Rise of Conscious Capitalism launched a business revolution. In 2012, Patricia was named one of America’s “Top 100 Thought Leaders in Trustworthy Business” by Trust Across America. She is as an Ambassador for the Conscious Capitalism Institute, an advisor to Dallas-based social equity firm, Satori Capital, and serves on the Vail Leadership Institute’s Board of Scholars. View Guest page

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Peter Aceto

Peter Aceto, President & CEO of ING DIRECT CANADA, is a passionate leader and committed savings advocate. His career more than a decade ago as a founding member of ING DIRECT’s senior leadership team. In the rapidly changing world of financial services, Peter’s a disciplined senior executive with broad exposure to many areas of retail and investment banking including sales, marketing, risk management, lending, legal and compliance, mergers and acquisitions and regulatory management. View Guest page

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Shawn Achor

Shawn Achor is a former lecturer at Harvard University and the author of The Happiness Advantage. Shawn is the winner of over a dozen distinguished teaching awards at Harvard University, where he delivered lectures in the most popular class at Harvard. Shawn has lectured in 42 different countries on how positive psychology can raise happiness and performance. His work received attention in the Wall Street Journal, the New York Times, Forbes and BusinessWeek. In 2006, he served as Head Teaching Fellow with Dr. Tal Ben-Shahar of “Positive Psychology,” a class that enrolled 1 out of every 7 Harvard undergraduates. For seven years, Shawn served as an Officer of Harvard, living in Harvard Yard studying and counseling Harvard students. Shawn now travels around the world giving talks on this research. When the economy collapsed, the world's largest banks sent Shawn on a tour of banking crisis centers to restore confidence and forward progress. Shawn is currently collaborating with Yale University on researching the link between happiness and performance. View Guest page

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Vala Afshar

Vala Afshar is the Chief Customer Officer for Enterasys Networks, a Siemens Enterprise Communications Company. Afshar is responsible for worldwide services operations and technical support functions including contact center operations, field engineering, support engineering and infrastructure technologies. Afshar and his team have successfully implemented an award winning cloud computing customer relationship management framework that enables Enterasys to use business and performance management analytics to achieve best-in-class customer satisfaction and employee retention. Enterasys' strong technical service and support capabilities are recognized globally by customers, partners and industry analysts as a true company differentiator. View Guest page

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Kevin Allen

Kevin Allen is the author of The Hidden Agenda: A Proven Way To Win Business and Create A Following. He has been coined as the Billion Dollar Man. Kevin spent two decades on the front lines of business development at the top of advertising giants McCann-WorldGroup, the Interpublic Group and Lowe Worldwide and is recognized as one of the advertising industry’s most accomplished growth professionals. Kevin worked with MasterCard to develop the globally famous “Priceless” campaign, and worked with Microsoft, Marriott, Smith Barney, Nestle, L'Oreal, Lufthansa and Johnson & Johnson. At McCann, he created what is arguably one of the industry's most envied new business programs, which named McCann WorldGroup the number one agency in new business and Global Agency of the Year, two years in a row. Kevin's experience extends globally and across a wide range of sectors including commercial, government and not for profit fields. View Guest page

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James Allworth

A native of Australia, James Allworth is a graduate of the Harvard Business School, where he was named a Baker Scholar, and the Australian National University, where he was awarded First Class Honors. He writes regularly for the Harvard Business Review, and has previously worked at Booz & Company, and Apple, Inc. View Guest page

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Erika Andersen

Erika Andersen is the founding partner of Proteus, a coaching, consulting and training firm that focuses on leader readiness. Over the past 30 years, Erika has developed a reputation for creating approaches to learning and business-building that are custom tailored to her clients’ challenges, goals, and culture. She and her colleagues at Proteus focus uniquely on supporting leaders at all levels to get ready and stay ready to meet whatever the future might bring. Much of her recent work has focused on organizational visioning and strategy, executive coaching, and management and leadership development. In these capacities she serves as consultant and advisor to the CEO’s and top executives of a number of corporations, including NBC Universal, Gannett Corporation, Rockwell Automation, Turner Broadcasting, GE, Union Square Hospitality Group, and Madison Square Garden. View Guest page

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Amy Rees Anderson

Amy Rees Anderson is the Managing Partner and Founder of REES Capital, which she created to provide entrepreneurs and business executives' critical guidance and support to help their companies grow. In addition to seeking out opportunities for potential equity investments, Amy provides expert mentoring and consulting services across a broad range of business functions, including leadership training; product and market assessment; marketing, sales and public relations strategy; financial modeling; organizational structuring; strategic planning; acquisition and exit strategy; and other key areas. View Guest page

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Rick Arquilla

Rick Arquilla is President and chief operating officer of Roto-Rooter Services Company, North America’s largest provider of plumbing repair and drain services. In 1989, Rick joined Roto-Rooter as vice president of the company’s Central Region, a position he held during one of the company’s most dramatic periods of growth. In 1999, he was promoted to his current position of president and chief operating officer where he oversees the operations side of Roto-Rooter’s service business and spends much of his time at branch locations working with general and regional managers to ensure that Roto-Rooter is providing top quality plumbing and drain service. Rick may be best recognized as the featured “boss” on an episode of CBS Television’s Undercover Boss program, which aired in the United States and. The show is currently airing in international markets and has already aired in Norway, Sweden, New Zealand and Australia. View Guest page

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David W. Ballard

Dr. David W. Ballard currently serves as Assistant Executive Director for Marketing and Business Development at the American Psychological Association and the APA Practice Organization. He designs and directs efforts related to health and well-being in the workplace, works to enhance psychology’s position in the marketplace, provides research and development and strategic consultation to further the Practice Directorate’s marketplace agenda and oversees the development of resources to help psychologists build, manage, market and diversify their practices. View Guest page

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Craig S. Belnap

Craig S. Belnap is the former President of Alcoa Architectural Products. Craig joined Alcoa in 1995 and ran the global operations with assignments in the US, China and Switzerland. In the late 90’s, Craig held the position of Operations Director for an Equipment Manufacturing division of Alcoa with sales throughout the world. In 2000 he transferred and moved his family to Shanghai, China where he was General Manager of the Foil Manufacturing business and then Managing Director of Operations for Rolled-Products in China. In 2003, he was asked to establish a Human Resource function for Alcoa in Beijing, China, which serves 24 locations in 9 countries in Asia Pacific. For the past 5 years, Craig was the President of Alcoa Architectural Products (AAP)—a $350M business with operations in the US and France. Fluent in Mandarin Chinese with shameful French, Craig is deeply experienced with Joint Ventures, well versed in Mergers & Acquisitions and enthusiastic about enhancing the competitiveness of global enterprises by developing long-term organizational, operational, and financial capabilities. Craig is a “Leaders for Manufacturing” Fellow of the Massachusetts Institute of Technology and has been interviewed by Forbes Magazine and featured in CHO World (A Chinese Publication). View Guest page

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Matthew Bishop

Matthew Bishop, the US Business Editor and New York Bureau Chief of The Economist is the co-author of the new book, The Road from Ruin: How to Renew Capitalism and Put America Back on Top. Philanthrocapitalism, his previous book, has been described as the definitive guide to a new generation of philanthropists. Mr. Bishop is the author of several of The Economist's special report supplements. Before joining The Economist, Mr. Bishop was on the faculty of the London Business School, where he co-authored three books for the Oxford University Press on subjects ranging from privatization and regulation to corporate mergers. He has served as a member of the Sykes Commission on the investment system in the 21st century. Mr. Bishop was also on the Advisors Group of the United Nations International Year of Microcredit 2005. Mr. Bishop has been honored as a Young Global Leader by the World Economic Forum and has been interviewed on numerous media outlets, including NPR, BBC, CNBC, and the Charlie Rose show. View Guest page

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Dr. Robert Biswas-Diener

Dr. Robert Biswas-Diener is the author of The Courage Quotient, Practicing Positive Psychology Coaching, Happiness: Unlocking the mysteries of psychological wealth. Robert is widely known as the Indiana Jones of Positive Psychology because his research on happiness has taken him to such far flung places as Greenland, India and Kenya. He is the managing director of Positive Acorn and sits on the editorial boards of the Journal of Happiness Studies and the Journal of Positive Psychology. Robert is a part-time instructor at Portland State University; a Certified Mentor Coach, and is co-founder of the charitable mission, The Strengths Project. View Guest page

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Meredith Blake

Meredith Blake is a nationally recognized public interest attorney and social entrepreneur with twenty years of experience in creating positive social change. Founder and CEO of ProSocial, a strategy consulting and management firm in the business of high-impact social change, Meredith works with clients to create social action campaigns that use entertainment media as a catalyst for movement-building - delivering superior value to businesses, social enterprises and influencers in entertainment and media. View Guest page

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Dave Blanchard

Dave Blanchard is the Chairman and CEO of The Og Mandino Group, parent company to all Og related companies including New Life Support, The Greatest Salesman, Intentional Creation and 6 Advisors. Dave wrote, produced, and directed over 200 national television-advertising campaigns, dramatic television specials, and high-end corporate marketing videos. He has received gold and silver Telly Awards, the Crystal Communicator Award, and special recognition at the International Film Festival in New York. David’s clients include: Turner Broadcasting, PBS, Sears, Spring Air Mattress, Simmons Mattress Company, and Nest Entertainment. He is a seasoned coach, speaker, and corporate leader who is unafraid of tackling tough issues. View Guest page

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Peter Block

Peter Block is the author of several bestselling books and is a citizen of Cincinnati, Ohio. His latest work is The Abundant Community: Awakening the Power of Families and Neighborhoods, co-authored with John McKnight. Peter is a partner in Designed Learning, and serves on the Boards of Directors of Cincinnati Classical Public Radio; Elementz, a Hip Hop center for urban youth; and LivePerson, a provider of online engagement solutions. He is on the Advisory Board for the Festival in the Workplace Institute, Bahama, and is the first Distinguished Consultant-in-Residence at Xavier University. Peter has received numerous national awards for outstanding contributions in the field of training and development, including the Organization Development Network’s 2008 Lifetime Achievement Award, the American Society for Training and Development Award for Distinguished Contributions; and Training Magazine HRD Hall of Fame. View Guest page

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Leigh Branham

Leigh Branham is a Project Consultant working with SilverStone Group to provide assistance in employee engagement and retention. Leigh brings 30 years of experience in business, education and management consulting to his mission of helping employers implement best practices in employee engagement and retention. He’s the author of Keeping the People Who Keep You in Business: 24 Ways to Hang On to Your Most Valuable Talent, which consistently ranks on Amazon.com as one of the bestselling books about employee retention. View Guest page

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Mike Brent

Mike Brent is the co-author of Influencing: Skills and Techniques for Business Success. A British and French citizen, Mike is a senior member of faculty, programme director and head of experiential learning at Ashridge Management College in the UK. Prior to joining Ashridge he was Head of HRM Department at Rennes Graduate Business School in France. He has British Psychological Society level A and B qualifications in Psychometric testing, is a licensed NLP Practitioner and has trained in Solution Focus Coaching and Therapy. Mike has published a number of articles on influencing skills, coaching, leadership and personal development, and is the co-author with Fiona Dent of Influencing Skills. Mike and Fiona`s new book, Influencing Skills for Leaders was published in 2010. In addition to his Faculty role at Ashridge, he is a visiting lecturer at Ecole de Management Lyon, University of Lyon, Helsinki School of Business, ESMT Berlin, Tashkent University and a Senior Associate at the MiL Institute in Sweden. View Guest page

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Dr. Wayne Brockbank

Dr. Wayne Brockbank is the co-author of HR from the Outside In: Six Competencies for the Future of Human Resources. Wayne is the co-author of six books on HR strategy and competencies and a Clinical Professor of Business at the University of Michigan’s Ross School of Business. At the Ross School of Business, Dr. Brockbank is a co-faculty director and core instructor of the Advanced Human Resource Executive Program, the world’s number one rated HR executive program. Wayne serves on the core faculty of Michigan’s senior management executive programs in India. He has been on the visiting faculty at universities in Argentina, Saudi Arabia, Kuwait, Australia, China, Indonesia, Great Britain, the Netherlands, India, and the Czech Republic. View Guest page

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Brené Brown

Brené Brown, Ph.D., LMSW is a research professor at the University of Houston Graduate College of Social Work. She has spent the past ten years studying vulnerability, courage, authenticity, and shame. Brené spent the first five years of her decade-long study focusing on shame and empathy, and is now using that work to explore a concept that she calls Wholeheartedness. Brené is a nationally renowned speaker and has won numerous teaching awards, including the College’s Outstanding Faculty Award. Her groundbreaking work has been featured on PBS, NPR, CNN, and was the topic of two 2010 TEDx talks. Brené is the author of The Gifts of Imperfection: Letting Go of Who We Think We Should Be and Embracing Who We Are and I Thought It Was Just Me (but it isn’t): Telling the Truth About Perfectionism, Inadequacy, and Power . Her next book, Wholehearted: Spiritual Adventures in Falling Apart, Growing Up, and Finding Joy will be released in 2011. She is also the author of Connections, a psychoeducational shame resilience curriculum that is being facilitated across the nation by mental health and addiction professionals. Brené’s current research focuses on authentic leadership and wholeheartedness in families, schools, and organizations. View Guest page

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S. Max Brown

S. Max Brown is Principal, Leadership Directives at Recognition Management Institute which is a division of Rideau Recognition Solutions. In the last ten years, Max has made nearly one thousand presentations in locations all around the world. He’s taken clients rappelling off the Great Wall of China, facilitated at the Parliament of World Religions Conference in Spain, and spoken in hundreds of cities including Athens, Bangalore, Hong Kong, Paris, New York, and Sydney . . . Nebraska. With his experience in leadership training, speaking, and facilitating around the world, Max brings a global perspective to the challenge of motivating people. Audiences at companies such as American Express, GE, HSBC, The Nature Conservancy, and the Canadian Federal Government have raved about his interactive, engaging style. As a result, he travels 200,000 miles per year to deliver presentations to clients around the globe! View Guest page

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John Hope Bryant

John Hope Bryant is a philanthropic entrepreneur and businessman, in the business of empowerment. This includes Mr. Bryant’s non-profit work throughout the US, through Operation HOPE, his global nonprofit work led by HOPE Global Initiatives, his vast work in public policy, and his increasing portfolio in “thought leadership.” In 2008, Mr. Bryant was appointed by then President George W. Bush as vice-chairman of the bi-partisan U.S. President’s Advisory Council on Financial Literacy. Vice chairman until January, 2010, Mr. Bryant proudly served the presidency of the Honorable Barack Obama. Mr. Bryant also served as chairman of the Under-Served Committee for the U.S. President’s Council. Seeing this crisis in global dimensions, Mr. Bryant also serves on the Global Agenda Council for the World Economic Forum, as an advisor on financial literacy and financial empowerment. View Guest page

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Bill Buckner

Cargill has over 131,000 employees located in 66 countries. As Senior VP & CRO, Bill Buckner serves as platform leader for Cargill’s Animal Nutrition, Animal Protein and Salt platform. He is a member of the Corporate Leadership Team, the core executive group in charge of Cargill’s overall strategy, growth and funding. View Guest page

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Bob Burg

Bob Burg is the author of Endless Referrals: Network Your Everyday Contacts Into Sales, and co- author of Go-Givers Sell More. Bob speaks for corporations and associations internationally, including fortune 500 companies, franchises, and numerous direct sales organizations. His critically acclaimed book, Endless Referrals has sold over 200,000 copies and continues to be used as a training manual for top sales organizations throughout the world. View Guest page

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Kim S. Cameron

Kim S. Cameron is William Russell Kelly Professor of Management and Organization in the Ross School of Business and Professor of Higher Education in the School of Education at the University of Michigan. He currently serves as Associate Dean in charge of Executive Education in the Ross School. Professor Cameron has served as Dean of the Weatherhead School of Management at Case Western Reserve University, Associate Dean in the Marriott School of Management at Brigham Young University, and as a department chair at the University of Michigan. He also served on the faculties of the University of Wisconsin-Madison and Ricks College. View Guest page

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Sara Canaday

Sara Canaday is the author of You — According to Them: Uncovering the blind spots that impact your reputation and your career. A rare blend of analytical entrepreneur and perceptive warmth, Sara Canaday has a unique gift for helping high-potential professionals to achieve their best. As Sara climbed the ladder of corporate America, she repeatedly observed a surprising phenomenon: the most successful people weren't necessarily the ones with the highest IQ or best job skills. She recognized instead that career advancement was much more closely linked with how people applied their knowledge and talents -- their capacity to collaborate, communicate, and influence others. Sara is a speaker, consultant, coach, author, and owner of her rapidly growing firm, Sara Canaday & Associates. This venue has given her the opportunity to mentor and support thousands of people in diverse situations, inspiring many of them to move from insight to action with dramatic career results. View Guest page

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Arne Carlson

Arne Carlson is the Vice-Chairman of the Rideau Board of Directors and the Chairman Emeritus of River Source Funds. Arne is also the former Governor of Minnesota and former State Auditor. During his term as governor, he’s received numerous awards for his dedication to improving Minnesota’s quality of life. In 2007, he was also named the industry’s “outstanding Mutual Fund Director.” View Guest page

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Dave Carpenter

Dave Carpenter is a prolific author, inspiring speaker, well-known consultant and recognized humanitarian. After a distinguished career at the international accounting firm of Coopers & Lybrand (now PriceWaterhouse Coopers) Dave founded Partners for Market Leadership, an Atlanta consulting firm. Last year, Dave launched an Accelerate Success mentoring program, which is a yearlong, personal development program. He is a graduate of Outward Bound wilderness experiences and recently completed work with Cheryl Richardson in a year-long program to master the Art of Extreme Self Care. View Guest page

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Bill Catlette

Bill Catlette is a human resources consultant with 30 years’ experience helping build highly successful organizations. He is the co-author of the “Contented Cows” leadership book series. Bill has worked in a variety of Human Resource management and executive capacities with some well known and highly regarded service distribution firms. With better than 5,000 hours addressing business leadership groups, Bill is an accomplished speaker and seminar leader. View Guest page

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Clayton M. Christensen

Clayton M. Christensen is the Kim B. Clark Professor of Business Administration at the Harvard Business School. In addition to his most recent book, How Will You Measure Your Life, he is the author of seven critically-acclaimed books, including several New York Times bestsellers -- The Innovator's Dilemma, The Innovator's Solution and most recently, Disrupting Class. Christensen is the co-founder of Innosight, a management consultancy; Rose Park Advisors, an investment firm; and the Innosight Institute, a non-profit think tank. In 2011, he was named the world's most influential business thinker by Thinkers50. View Guest page

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Ward Clapham

Ward Clapham is the author of Lead Big: Discovering the Upside of Unconventional Leadership and also Breaking with the Law: The Story of Positive Tickets. The foreword of both books is written by Dr. Stephen R. Covey the author of the 7 Habits of Highly Effective People. Superintendent Ward Clapham is a 28-year veteran of the Royal Canadian Mounted Police, the third largest detachment in Canada, and a diverse multicultural community within the Metro Vancouver area. Ward’s detachment has been celebrated as one of the most progressive police organizations in Canada. His unshakable vision created new paradigms of leadership within the traditional command-and-control environment of policing. More than 53 countries from around the world have studied his leadership approach to policing, and his model has been championed by government and private institutions as the key to successful community safety and public reassurance. Ward’s leadership approach has been featured in D. Michael Abrashoff’s book, Get Your Ship Together—How Great Leaders Inspire Ownership from the Keel Up. A documentary film created by FranklinCovey Co. chronicles the success of Richmond’s proactive policing. And Ward’s work has been told in a Reader’s Digest magazine article titled, “Something Positive for a Change.” View Guest page

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David Clemons

David Clemons has provided 20 years of executive leadership and innovation to the digital education industries. His experience has focused mainly on the global enterprise online learning space. David is well known for his position as president of LearnKey Inc, a Utah based E-learning company and today is known as the creator of Achieve Labs Inc. He also founded LearnCast® Mobile Publishing System, a cloud based – “disruptive-technology.” David speaks nationally and internationally on mobile trends, mobile adoption, enterprise mobile workforce innovation, and leadership. Currently David lives in Eagle, Idaho as a true mobile worker, employing a large “mobiForce” including international partners and content specialists. View Guest page

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Julie Clow

Julie Clow is Head of Learning & Development at Two Sigma Investments and author of The Work Revolution: Freedom and Excellence for All. Julie earned her Ph.D. in Psychology, and started her career as an independent consultant, and subsequently joined a small woman-owned business to produce custom training solutions for large-scale clients, such as the US Navy and Marine Corps, Asia-Pacific Economic Community, BellSouth, and SunTrust Bank. She became the Chief Learning Officer and won and managed several multi-million dollar contracts for the company. Julie joined Google in 2006 and spent five years there focusing on team effectiveness, leadership and management, and organizational culture, primarily for engineers. During her tenure, she discovered the power of freedom and autonomy for creating a thriving workplace. She now serves as the VP for Learning and Development for an equally inspired investment management company. View Guest page

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Ted Coiné

Ted Coiné is one of the most influential business leaders on Twitter, with a following of over fifty thousand. He is founder of Twitter’s #leadbiz community, which is a forum that attracts some of the top minds in business leadership and innovation. Ted is author of Five-Star Customer Service and Spoil ’Em Rotten! Prior to writing his first book, Ted was founder and CEO of Coiné Language School, a B2B company he brought from his living room to a $10 million valuation in four years by focusing relentlessly on customer service. Ted served at the helm of the Twenty-First Century Business blog, a popular resource, focused on leadership, culture, customer service, and the effect of Social Media on the business world – the same themes that inform his next book, Catalyst. View Guest page

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Douglas R. Conant

Douglas R. Conant is President and CEO of Campbell Soup Company. Under Douglas’ leadership, Campbell reversed a precipitous decline in market value and employee engagement, improving its financial profile and enhancing its relationships with customers. Douglas is the co-author of TouchPoints: Creating Powerful Leadership Connections in the Smallest of Moments. Previously, he was President of the Nabisco Foods Company where he led that unit to five consecutive years of double digit growth. He is a native of Chicago and earned degrees from Northwestern and the J.L. Kellogg School of Management. View Guest page

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Chip Conley

Chip Conley is the author of Emotional Equations and the Founder of Joie de Vivre. At the age of 26, Chip Conley started his own hospitality company, Joie de Vivre, guiding the company as CEO for two-dozen years and expanding it into a collection of over 35 award-winning hotels, restaurants and spas – the second largest boutique hotel company in America. No longer CEO, Chip is an author, speaker and veteran practitioner of emotional intelligence in business and in his New York Times bestselling book, EMOTIONAL EQUATIONS: Simple Truths for Creating Happiness + Success, he takes us from emotional intelligence to emotional fluency. Chip speaks around the world on finding meaning at work, is a regular blogger on The Huffington Post and his own blog at chipconley.com. He has been honored with the highest accolade in the American hospitality industry, the coveted ISHC Pioneer award, and was named the Most Innovative CEO – and Joie de Vivre the "2nd Best Place to Work" – in the entire Bay Area by The San Francisco Business Times. View Guest page

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Maggie Craddock

Maggie Craddock is the author of Power Genes: Understanding Your Power Persona and How to Wield it at Work. Maggie is also the author of The Authentic Career: Following the Path of Self-Discovery to Professional Fulfillment and has written several nationally syndicated articles on behavioral dynamics in the workplace. Her work has been discussed in publications ranging from Harvard Business Review to Oprah Magazine. Maggie is the President of Workplace Relationships and has been featured on CNBC, National Public Radio and quoted in national publications including the Wall Street Journal, the Los Angeles Times and the Chicago Tribune. View Guest page

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Kevin J. Cronin

Kevin J. Cronin is a Recognition and Reward Consultant residing in Atlanta, GA. He currently serves as EVP on the board of Recognition Professionals International, a non-profit association of executives focused on recognition innovations and education to enhance organization performance and employee engagement in the workplace. Previously he was the Recognition and Reward Executive for Bank of America. In that role, Kevin led the successful design, implementation, delivery and management of recognition and reward programs globally for 200,000+ associates. View Guest page

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Mark C. Crowley

Mark C. Crowley, the author of the Lead From The Heart: Transformational Leadership For The 21st Century. According to Mark's research, the evidence that our traditional ways of managing people is failing overwhelming. In Lead From The Heart, Mark presents compelling evidence that the solution leaders need to re-inspire workers lies in the last place traditional business would seek to find it: the human heart. 21st Century employees need to feel valued, respected, developed and cared for. Their work has to matter. Mark spent twenty-five years in the banking and financial services industry before leaving to write his book. His most recent role was as Senior Vice President and National Sales Manager at Washington Mutual Investments, Inc. In 2008, he was named the firm's Leader of the Year. View Guest page

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Dr. Samuel Culbert

Dr. Samuel Culbert is author of Get Rid of the Performance Review! How Companies Can Stop Intimidating, Start Managing— and Focus on What Really Matters. Samuel is a researcher and full-time tenured professor at UCLA Anderson School of Management in Los Angeles. Culbert holds a Ph.D. in clinical psychology and is an author of numerous books. SmartMoney Magazine named one of Samuel’s books to its list of ten top reads and it was honored as a finalist for the National Best Book Awards. Dr. Culbert is winner of a McKinsey Award for an article published in the Harvard Business Review. He is a frequent contributor to management journals and has authored numerous chapters in leading management-related books. View Guest page

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Li Cunxin

Li Cunxin is the author of Mao's Last Dancer. Li was born into utter poverty in Mao’s communist China, at a very young age he was selected to train in Madame Mao's Beijing Dance Academy. Li’s astounding drive and relentless hard work made him one of the best dancers in the world. He won two silver medals and a bronze medal at international ballet competitions and many other prestigious awards. After 20 years of dancing at the highest level, Li then made a successful career transition from ballet to finance. He is a senior manager at one of the largest stockbroking firms in Australia. He resides in Australia with his wife and three children. He was named 2009 Australian Father of the Year. The inspirational story of Li’s life is recounted in his memoir Mao's Last Dancer, is an international bestseller and won the Book of the Year Award in Australia and receiving the Christopher Award for Literature in the USA. It’s in the 52nd reprint. His incredible story is now a multi-award winning feature film also titled Mao’s Last Dancer. View Guest page

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Lolly Daskal

Lolly Daskal is a life coach, teacher, speaker and a force for positive changes in the lives those she encounters. Once orphaned and homeless, Lolly battled her way into art school, from New York to Paris and back, in pursuit of her dream. Lolly became a successful entrepreneur, advisor and a powerhouse source of inspiration and guidance for individuals and business who seek to find a way to a more successful, and meaningful life. She’s passionate about helping implement the principles necessary to fulfill those personal destinies. View Guest page

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Mary Taylor DeChambres

Mary Taylor DeChambres, Emmy® Award winner for Outstanding Picture Editing for Reality Programming taught public school visual arts for 10 years in Texas before transitioning into television editing at USC. She worked her way up at Bunim-Murray when reality television had first begun growing at a crazy fast pace. Having received rave reviews for both her work and workmanship at her first job, The Real World: Chicago, she was asked back for The Real World: Las Vegas and continued being mentored up the editing chain. Once on her own, working on Newlyweds, Nick and Jessica for all four seasons gave her the tools and knowledge to work directly with celebrities like Jennifer Lopez on Dancelife and Oscar® winners Three 6 Mafia on Adventures in Hollyhood. Matched Cut: MTV’s Rob and Big, E!’s Denise Richards, It’s Complicated and all three seasons of VH1's Tool Academy. All of this has kept producers calling but the opportunity of a lifetime was working on Oprah Winfrey’s The Big Give and Project Runway: Season 5 that led to her 2009 Emmy® Award win for Outstanding Picture Editing for Reality Programming. View Guest page

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Fiona Elsa Dent

Fiona Elsa Dent MSc, MA, Chartered FCIPD, FHEA is the co-author of Influencing: Skills and Techniques for Business Success. Fiona is a Director of Executive Education at Ashridge Management College in the UK. She specialises in interpersonal and influencing skills, leadership, team working, and people management skills. Fiona worked as part of a team developing the Ashridge Inventory of Management Skills and from this created a range of 360° inventories to assist participants to identify their learning objectives and development needs. She has also developed the Influencing Style Preference Inventory which is used on various development programmes. During her time at Ashridge Fiona has directed several programmes including Influencing Strategies and Skills, Interpersonal Skills, Creating Working Relationships and Developing Business and Leadership Skills. International experience includes running programmes in South East Asia, the Middle East, Russia, Romania, Germany and France. Fiona has written seven books. She continues to research and write, in the areas of influencing as a key leadership skill, relationship management and is currently involved in a research project about Women in Business which will result in a book to be published in 2012. View Guest page

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Sonia Di Maulo

Sonia Di Maulo is a feedback expert at Ready to Feedback. Sonia motivates people to learn, improve, and excel. Her ultimate goal is to help create better working and living environments where people feel valued and recognized. For the past 10 years she has worked for various organizations in diverse sectors helping their people bridge the gap between learning and applying the learning enthusiastically on the job. View Guest page

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Monica Diaz

Monica Diaz is the author of "Otheresteem: Regaining the Passion to Value Others". A global speaker, trainer and coach, she uses her extensive experience with The Human Element® body of work as well as her own Aspirations Theory and Q Coaching Model to inspire people to renew their passion for work and live fully in everything they do. Director of Quídam Global, she is based in Mexico, where she lives with her three teenage sons and talented husband, Rubén. View Guest page

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Karen Dillon

Karen Dillon was Editor of the Harvard Business Review until 2011. She previously served as deputy editor of Inc magazine and was editor and publisher of the critically-acclaimed American Lawyer magazine. She is a graduate of Cornell University and Northwestern University's Medill School of Journalism View Guest page

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David DiSalvo

David DiSalvo is the author of What Makes Your Brain Happy and Why You Should Do the Opposite. David is a science, technology and culture writer whose work appears in Scientific American Mind, Psychology Today, The Wall Street Journal, Forbes, Mental Floss and other publications, and the writer behind the well-regarded science blogs, Neuronarrative and Neuropsyched. He has appeared on the NBC Nightly News, CNN’s Headline News, and his work is referenced in news outlets worldwide. David is also an award-winning public outreach and education specialist with nearly 18 years of experience communicating complex technical messages with palatable prose. He has served as a consulting research analyst and communications specialist for the U.S. Environmental Protection Agency and several other public and private organizations in the U.S. and abroad, spanning from Boston to Beijing. View Guest page

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J. Keith Dunbar

J. Keith Dunbar is Vice President and Director at Science Applications International Corporation. Keith has a wide range of experience: from strategic human capital planning and execution, to trusted advisor of senior leadership. Currently Keith serves as the Director of Learning & Talent Development within the ISR Group at SAIC supporting over 12,000 employees. After a 21 year career as a U.S. Naval Intelligence Officer, Keith served as the Director of the Leadership Academy and Global Learning Solutions Group at DIA. While there, his teams won a number of awards including the CLO Magazine Learning-in-Practice Gold award for Global Learning. Mr. Dunbar has been a frequent speaker and presenter in the areas of leadership development, enterprise learning, talent management and human capital development. View Guest page

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Michelle Dupont

Michelle Dupont is Senior Leader, Organizational Learning and Development at WestJet Airlines. WestJet is one of the most profitable airlines in North America and was inducted into the corporate culture hall of fame after being named one of Canada’s Most Admired Corporate Cultures in 2005, 2006, 2007 and 2008. They employ over 7,800 employees called WestJetters. WestJet flies an average of 409 flights everyday in a modern fleet of fuel-efficient Boeing Next-Generation 737 aircraft. The longest flight on WestJet is approximately eight hours and two minutes from Vancouver to Montego Bay. View Guest page

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Josh Allan Dykstra

Josh Allan Dykstra is the author of Igniting the Invisible Tribe: Designing An Organization That Doesn’t Suck. Josh is a consultant/author/speaker and co-founder of Strengths Doctors, a consulting firm which helps leaders and entrepreneurs design energizing company culture. His eclectic background spans Fortune 500 companies like Apple, Starbucks, Genentech, Sony, and Viacom/CBS to startups, nonprofits, universities, and government agencies. View Guest page

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Kevin Eikenberry

Kevin Eikenberry is the co-author of From Bud to Boss: Secrets to a Successful Transition to Remarkable Leadership. Kevin is the Chief Potential Officer of The Kevin Eikenberry Group and the bestselling author of Remarkable Leadership: Unleashing Your Leadership Potential One Skill at a Time; and several other books in addition to being a speaker, consultant, trainer, and contributor to thirteen Training and Development Sourcebooks. His Leadership and Learning Blog has been recognized as one of the best leadership blogs in the world. He has worked with Fortune 500 companies and his client list includes the American Red Cross, A & W Canada, Chevron Phillips Chemical Company, John Deere, Purdue University, Sears Canada, Shell, Southwest Airlines, the U.S. Marine Corps, U.S. Mint, Verizon and many more. View Guest page

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Carole Erken

Carole Erken is the Human Resources Director for Kaiser Permanente Panorama City and Antelope Valley. In her current role she is accountable for all HR functions within the Panorama City and Antelope Valley service areas, which include strategy, integration, planning, recruitment, training and labor relations for approximately 4,000 employees. Prior to this, she was the HR Director for Hollywood Community Hospital and has had over 25 years of HR experience. View Guest page

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Traci Fenton

Traci Fenton the Founder and CEO of WorldBlu, Inc. WorldBlu, Inc.’s vision is to see one billion people working in free and democratic workplaces worldwide. WorldBlu publishes the annual WorldBlu List of Most Democratic Workplaces™, a list of the most transparent, collaborative and decentralized companies in the world, ranging from small to FORTUNE 500-sized organizations. As a leading expert in organizational democracy, Traci is recognized as one of the business thought-leaders of her generation as well as of the next generation of business. Traci frequently addresses audiences on organizational democracy and freedom-centered leadership and has shared her message with individuals from over 100 countries and for organizations such as Yahoo!, Fox Interactive Media, the CIA, Harvard University and at TEDx. Traci has been featured in the Wall Street Journal, The Christian Science Monitor, US News and World Report, The New York Times, Fast Company, BusinessWeek the BBC and other media around the globe as well as nearly one dozen books. She has also published numerous articles and has been a contributing editor to books on democracy in the workplace. Her forthcoming book is entitled, Freedom at Work, a dynamic how-to manual for how to build a world-class democratic workplace. View Guest page

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Dr. Barbara L. Fredrickson

Dr. Barbara L. Fredrickson is the Kenan Distinguished Professor of Psychology and Principal Investigator of the Positive Emotions and Psychophysiology Lab at the University of North Carolina, and the author of Love 2.0: How Our Supreme Emotion Affects Everything We Feel, Think, Do, and Become. Barbara is a leading scholar within social psychology, affective science, and positive psychology. Her research centers on positive emotions and human flourishing and is supported by grants from the National Institute of Health. Her research and her teaching have been recognized with numerous honors, including, the 2000 American Psychological Association's Templeton Prize in Positive Psychology. Her work is cited widely and she is regularly invited to give keynotes nationally and internationally. Barbara is also the author of Positivity: Top-Notch Research Reveals the 3 to 1 Ratio That Will Change Your Life. View Guest page

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Lorri Freifeld

Lorri Freifeld is the editor-in-chief of Training and Sales & Marketing Management magazines, owned by Lakewood Media Group. A writer/editor for the last 17 years, she has held editing positions at a variety of publications, including License! Global, Global Cosmetic Industry, BFiA, KPMG Consumer Markets Insider online news service, EyeWear magazine, and Chief Executive magazine. She holds a bachelor’s of science degree from St. John’s University and a master’s degree in journalism from New York University. View Guest page

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Sean Gardner

Sean Gardner is one of the top 100 most influential people on Twitter according to Twitter Grader. Sean, - also known as Twitter’s 2morrowknight - , manages social media at SeeYourImpact.org, and is an author and social media correspondent who blogs for Huffington Post and Smedio. His work has also appeared in Buzzfeed, The Stimulist, Mission Hot Mama, Womentality Magazine and Essence. He has lectured at leading colleges and universities, and has collaborated on small businesses. The site Smedio describes Sean as a “True Social Media Icon” because of the way he uses popular platforms to engage, educate, enlighten, and empower. His trailblazing 'Twitter Powerhouses Series' in the Huffington Post has become a permanent part of the social media conversation. With more than 20 years in marketing and public relations, Sean has been an advisor and consultant to institutions of high learning and community organizations. He's done extensive work in the area of speech writing and promotional campaigns for charities and nonprofits. Always connecting and empowering people, Sean, Twitter’s 2morrowknight, has a passion for marketing, conservation, travel, and of course, social media. He is currently working on the release of his first children's book. View Guest page

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Brenna Garratt

Brenna Garratt, is the President and co-founder of The DelveGroup, Inc. Delve is the preeminent branding expert in creating the perception of market leadership for business to business companies. Brenna is also a board member for Rideau Recognition Solutions, leader in employee recognition. Brenna has been instrumental in working with senior executives to reshape and reposition existing companies, as well as invent, position and grow new ones. She has led multi-disciplinary teams in a wide range of assignments, including corporate strategy, branding, internal communications, name development and collateral programs. Brenna has applied her skills to a variety of industries – both business-to-business and business-to-consumer – for clients, such as Accenture, Fidelity, Hewitt, Dow Jones, Exult, Colliers, Cardinal Health and Texaco. View Guest page

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Jill Geisler

Jill Geisler is the author of Work Happy: What Great Bosses Know. Jill was among the country's first women to lead a major market TV newsroom when she became news director of WITI-TV in Milwaukee in 1978, at the age of 27. She led an award-winning team for several decades before joining the faculty of the Poynter Institute where she now heads the leadership and management programs. Her "What Great Bosses Know" podcasts on iTunes U have been downloaded millions of times worldwide and have made her the coach to thousands of aspiring great bosses around the globe. View Guest page

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Julie Winkle Giulioni

Julie Winkle Giulioni is the co-author of Help Them Grow or Watch Them Go: Career Conversations Employees Want. Julie has spent the past 25 years improving performance through learning. She’s partnered with hundreds of organizations to develop and deploy innovative training products that are in use worldwide. Julie is well known and well regarded for her creative, one-of-a-kind solutions that consistently deliver bottom-line results. As co-founder and principal of DesignArounds, Julie leads multi-disciplinary teams that create award-winning electronic and instructor-led training. View Guest page

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Barbara Glanz

Barbara Glanz, one of fewer than 200 female Certified Speaking Professionals worldwide, works with organizations that want to improve morale, retention, and service and with people who want to rediscover the joy in their work and in their lives. Using her Master’s degree in Adult Learning, she is the first speaker on record to have spoken on all 7 continents and in all 50 states to organizations as diverse as Nordstrom, Honda, KFC, the Chicago Mercantile Exchange, Southwest Airlines and Disney. Known as the business speaker who speaks to your heart as well as to your head, she lives and breathes her personal motto, “Spreading Contagious Enthusiasm.™” She is the author of eleven books, including The Simple Truths of Service As Inspired by Johnny the Bagger® (co-authored with Ken Blanchard); The Simple Truths of Appreciation—How Each of Us Can Choose to Make a Difference; 180 Ways to Spread Contagious Enthusiasm; and CARE Packages for your Customers. For more info, visit barbaraglanz.com View Guest page

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Alan Gleghorn

R. Alan Gleghorn is the Chief Executive Officer at Christie Clinic, one of the largest physician-owned, multi-specialty group medical practices in Illinois. Alan has more than 30 years of progressive health care experience. He started his career in the medical field as a paramedic/patient care specialist with the United States Army. After this he served in executive leadership roles in several different healthcare entities. Alan joined Christie Clinic as Chief Executive Officer in 1999. At Christie, he has led a cultural transformation, committed to developing strong leaders throughout the organization and initiated the Clinic’s Lean journey. Alan received his MBA from the University of Illinois and is a Certified Medical Practice Executive. He also serves on the Board of Directors at Provena Covenant Medical Center. View Guest page

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Josh Goldman

Josh Goldman is the Vice President, Human Resources for Conifer Health Solutions. Josh has held this position for Conifer and its predecessor company, Tenet Patient Financial Services, since 2006. In this role, he is responsible for leading all aspects of human resources management, including talent acquisition, compensation, workforce development, performance management, and employee relations. Josh earned a Bachelor of Arts in Psychology from the University of Texas at Austin and a Master of Science in Industrial-Organizational Psychology from the University of North Texas. He also is a certified Senior Professional in Human Resources. View Guest page

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Marshall Goldsmith

Dr. Marshall Goldsmith is the million-selling author or editor of 31 books, including the New York Times and Wall Street Journal bestsellers, MOJO and What Got You Here Won’t Get You There. Recently a global study sponsored by The London Times and Forbes, recognized Dr. Goldsmith as one of the fifteen most influential business thinkers in the world. His books have been translated into 28 languages and become bestsellers in eight countries. Dr. Goldsmith teaches executive education at Dartmouth’s Tuck School and frequently speaks at leading business schools. He served on the Board of the Peter Drucker Foundation for ten years. He has received numerous professional acknowledgments from organizations including the Institute for Management Studies, the American Management Association, BusinessWeek, the Wall Street Journal, Fast Company, Forbes, the National Academy of Human Resources and many more. His work has been recognized by almost every professional organization in his field. View Guest page

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Laura Goodrich

Laura Goodrich is the co-founder of On Impact and author of Seeing Red Cars: Driving Yourself, Your Team and Your Organization to a Positive Future. Laura is an internationally recognized expert in the field of workplace dynamics and relationships. She has twenty five years professional experience; twelve of which she has spent as a corporate trainer, coach, consultant, and speaker. Laura’s business stories and experience from all over the globe have earned her the reputation as someone who can assist others in creating positive business relationships in even the most challenging workplace dynamics. Laura’s expertise is in coaching executives, business leaders, teams, and organizations through periods of change and transition. She has a degree in Training and Organizational Development from The University of Minnesota, is a member of the International Coach Federation, and has received coach training from both the Corporate Coach University and the Coaches Training Institute. Speaking to audiences across the country, Laura is recognized as a dynamic and riveting speaker. Her knowledge of workplace dynamics, along with her genuine style, upbeat personality, and ability to communicate and connect with audiences, makes her presentations practical, motivational and truly memorable. Laura is co-owner of On Impact Productions, an integrated content company which specializes in authoring and producing videos, documentaries, television series, speaking and coaching, and consulting that is dedicated to having a powerful, positive impact on the lives and life skills of those people with which she works. View Guest page

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Adam Grant

Adam Grant is the youngest tenured professor and highest-rated teacher at Wharton. He has been named one of the world’s 40 best business professors under 40 and one of BusinessWeek’s favorite professors, and he is a leading expert on success, work motivation, and helping and giving behaviors. Previously, he was a record-setting advertising director at Let’s Go Publications, an All-American springboard diver, and a professional magician. Adam earned his Ph.D. in organizational psychology from the University of Michigan, completing it in less than three years, and his B.A. from Harvard University, magna cum laude with highest honors and Phi Beta Kappa honors. In 2012, Adam was the single highest-rated professor at Wharton. He has been honored with the Excellence in Teaching Award for every class that he has taught. View Guest page

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Heidi Grant Halvorson

Dr. Grant Halvorson is a motivational psychologist, speaker, and author of the new book Succeed: How We Can Reach Our Goals. She is an expert blogger on motivation and leadership for Fast Company, Huffington Post, SmartBrief and Psychology Today, and a frequent guest blogger for the Harvard Business Review. She is also a regular contributor to the BBC World Service's Business Daily. View Guest page

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Matt Grawitch

Matt Grawitch PH.D., is the chair of the organizational studies program in the school for professional studies at Saint Louis University. He teaches courses in the areas of motivation, occupational health, organizational theory, leadership, and psychology. Matt also serves as the Director of the Organizational Health Initiative. OHI provides education and assessments around workplace practices and employee health and well-being. View Guest page

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Gordon Green

Gordon Green, CRP, Chief Strategy Officer at Rideau Recognition Solutions, is responsible for leading Rideau's business development strategy and sales efforts. Gord has continuously reinforced Rideau's position as the leading recognition technologies and solutions organization. He is a leading recognition consultant and program strategist, and has been helping corporations develop effective recognition solutions for more than 30 years. Gord regularly writes articles and speaks at conferences about the link between strategic recognition solutions and their proven return on investment due to better performance management which increased employee productivity and employee retention. View Guest page

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Steven Green

Steven Green is the Founder and CEO of PollStream Inc. a leading provider of interactive engagement and community building solutions. Steven built PollStream with the intention of helping global companies to engage their customers and employees in measurable and meaningful two-way dialogue. He has become a valuable resource to key decision makers as they explore the growing field of online dialogue and social media. With an impressive roster of clients, including the US Navy, TD Bank, Merck, and Best Buy, Steven continues to grow PollStream’s reputation as an innovator of online solutions designed to build meaningful relationships online. View Guest page

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Clint Greenleaf

Clint Greenleaf is the founder and CEO of Greenleaf Book Group. GBG, an Inc 500 Company, a leading publisher and distributor with several New York Times and Wall Street Journal bestsellers. Clint (a CPA) sits on the University of Texas Libraries Board, blogs for Inc.com, and has been featured in the Wall Street Journal, Inc magazine, Fox Business, CNN, MSBNC, Money magazine, Forbes, and Entrepreneur. Clint speaks about publishing and entrepreneurship across the country at conferences, seminars, and schools. View Guest page

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Richard Hadden

Richard Hadden is a Certified Speaking Professional with a focus on Employee Relations and Creating a Great Place to Work. He is co-author of the “Contented Cows” leadership book series. Richard was Director of Product Development for a software house before starting his own software consulting business in 1986. While consulting, he taught software design, principles of management, and international economics at Jacksonville University. He began working as a trainer and consultant to corporations and left the university in 1991. View Guest page

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Kevin Hall

Kevin Hall is a highly sought after business consultant, speaker, coach and author. His book—Aspire: Discovering Your Purpose through the Power of Words—was released by Harper Collins Publishers on January 5, 2010 and has received national acclaim and unprecedented positive reviews from readers and critics. Kevin was a partner in Franklin Quest, makers of the Franklin Day Planner. As Vice President of Sales and Training he helped fuel Franklin’s worldwide growth. He was Franklin Quest’s top sales producer for several consecutive years prior to leading the sales force. Early in his sales career, Kevin became the top advertising salesman in the United States for Yellow Pages within three months of joining the company. He has been recognized for his groundbreaking approach to uncovering the hidden, and often secret, meanings of words. Kevin is also credited with wordsmithing, and trademarking, the original slogan for the 2002 Olympic Winter Games, “Ignite the Fire Within.” View Guest page

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Annie Hart

Annie Hart helps individuals and businesses to harness the power of change. Her training and certification include NLP & Ericksonian Hypnotherapy Trainer, Expressive Arts Training, Nonviolent Communication, ISVOR Dilts Leadership Training and Book Yourself Solid Marketing. She has brought her work to the fields of Business, Education, Healthcare, Non-Profit, Youth at Risk & Community Organizations. Annie believes that Stories Change the World and she can be found passionately sharing stories, insights and tools of change both on her blog and her popular Radio 42 show. www.anniehart.com www.blogtalkradio.com/radio42 View Guest page

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Jim Harter

Jim Harter, Ph.D., is the chief scientist for Gallup’s international workplace management and wellbeing practices. He is author or coauthor of more than 1,000 research studies on employee engagement and talent as well as industrial and organizational psychology. Harter is coauthor of the New York Times bestseller 12: The Elements of Great Managing, and his research has been seen in the business bestsellers First, Break All the Rules and How Full Is Your Bucket? and in publications such as USA TODAY, The Wall Street Journal, and The New York Times. View Guest page

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Tommy Lee Hayes-Brown

Tommy Lee Hayes-Brown is MetLife Auto & Home’s multicultural sales & service manager in charge of increasing MetLife Auto & Home’s market presence and improving service within multicultural markets. A 15 year employee with MetLife Auto & Home, Tommy Lee has served in a number of important roles that have all had the common tread of service to others including leading MetLife Auto & Home’s three first notice of loss centers and driving corporate recognition and employee engagement. Tommy Lee also works on MetLife Auto & Home’s Talent Development Team and is a standing member of the Corporate Diversity Steering Committee. View Guest page

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Kristi Hedges

Kristi Hedges is the author of The Power of Presence: Unlock Your Potential to Influence and Engage Others. Kristi is a serial entrepreneur, communications expert, author, and sought after leadership coach. She runs her own coaching practice, The Hedges Company, and is a founding partner in the leadership development firm, Element North. Kristi writes about leadership for Forbes.com , and penned "The Leadership Factor" column for Entrepreneur.com for more than three years. She's been featured in publications as diverse as Washington Post, Reuters, MSNBC.com, San Jose Mercury News, TheStreet.com and numerous others. She's been honored as one of the "50 Women Who Mean Business in Washington, D.C." and as an owner of a top 25 Largest Women-Owned Businesses by the Washington Business Journal. View Guest page

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Dr. Margaret Heffernan

Dr. Margaret Heffernan is the author of Willful Blindness. Dr. Heffernan produced programs for the BBC for 13 years. She then moved to the US where she spearheaded multimedia productions for Intuit, The Learning Company and Standard&Poors. She was Chief Executive of InfoMation Corporation, ZineZone Corporation and then iCast Corporation, was named one of the “Top 25” by Streaming Media magazine and one of the “Top 100 Media Executives” by The Hollywood Reporter. Margaret now blogs regularly for CBS Moneywatch, Inc.and the Huffington Post. She has advised the government of the United Kingdom and of Singapore as well as the presidential campaign of Hillary Clinton. She teaches at the University of Bath in the UK and is often heard on BBC Radio 4. Her new book, Winning Costs will be published in February 2014. View Guest page

Episode Listing:

Mike Henry Sr.

Mike Henry Sr. is a leadership development coach and founder of the Lead Change Group, a peer-based leadership development group committed to applying character-based leadership to make a positive difference. His leadership development focus is with front-line supervisors, middle managers, emerging leaders and their leaders. View Guest page

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Laura Hillenbrand

Laura Hillenbrand is the author of bestsellers, Unbroken: A World War II Story of Survival, Resilience, and Redemption and Seabiscuit. Laura's work has appeared in The New Yorker, The New York Times, The Washington Post, The Los Angeles Times, American Heritage, USA Today, Reader's Digest and many other publications. Her New Yorker article, "A Sudden Illness," won the 2003 National Magazine Award. Her first book, Seabiscuit: An American Legend, ranked #1 on the New York Times' best seller lists for a total of 42 weeks, and won the Booksense Nonfiction Book of the Year award as well as the William Hill Sports Book of the Year award in Great Britain. The book was runner-up for the Barnes and Noble Discover Great New Writers Award, and was a finalist for the National Book Critics Circle Award, the Los Angeles Times book prize, and the Borders Original Voices prize. Ms. Hillenbrand is also a two-time winner of the Eclipse Award, the highest journalistic honor in Thoroughbred racing. Laura Hillenbrand’s newest book about Louis Zamperini titled Unbroken: A World War II Story of Survival, Resilience, and Redemption has been #1 on the NYT Bestseller list for six weeks, tying it with her previous work Seabiscuit. View Guest page

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Mark Hirschfeld

Mark Hirschfeld has 20 years of experience in consulting, executive coaching and development, business marketing and management. He has assisted in the development of HR selection, training and performance management initiatives for many growing companies. Prior to joining SilverStone Group, Mark led a team of consultants who coached executives by assessing their strengths and development needs, creating individual action plans for greater effectiveness in the workplace. View Guest page

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Mary Davis Holt

Mary Davis Holt is the co-author of Break Your Own Rules: How to Change the Patterns of Thinking that Block Women's Paths to Power. Mary is an executive coach and expert on business, women and leadership and the managing partner at Flynn Heath Holt Leadership whose mission is to help women and organizations move forward, faster. Mary’s background includes numerous senior executive positions at Time Warner with oversight ranging from finance to IT, marketing, HR, and manufacturing. Her current firm, Flynn Heath Holt Leadership, has coached over 5,000 women and conducted more than 1,700 interviews with Fortune 1,000 executives. View Guest page

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Chad Hymas

Chad Hymas is the author of Doing What Must Be Done. At the age of 27, Chad Hymas’ life changed instantaneously when an accident left him a quadriplegic. Since that time Chad has been recognized by the state of Utah as the Superior Civilian of the Year. He is the president of his own communications company and an internet marketing company and is the youngest person ever to receive the CPAE award and be inducted into the National Speaker Hall Of Fame. As a member of the National Speakers Association, Chad spoke at over 220 events last year on 4 continents. Chad is a world-class wheelchair athlete enjoying basketball, wheelchair rugby, hang-gliding, and snow skiing. In July 2003 Chad set a World Record by wheeling a personal marathon of over 500 miles from Salt Lake City to Las Vegas. View Guest page

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Whitney Johnson

Whitney Johnson is the co-founder and president of the investment firm Rose Park Advisors – Disruptive Innovation Fund, and a Harvard Business Review blogger. Prior to co-founding Rose Park Advisors, Ms. Johnson was Merrill Lynch's Senior Telecom and Media analyst for Latin America. As a sell-side equity analyst, Ms. Johnson developed expertise in valuing publicly traded securities and in analyzing how management can create or destroy value. She was rated by Starmine as a superior stockpicker vis-à-vis her peers, and became an Institutional Investor all-star within a year of becoming an analyst -- an honor she was accorded for eight consecutive years. Her specialty is Mexico where the stocks she followed accounted for roughly 40% of Mexico's market capitalization. In 2005, when Ms. Johnson left sell-side research, she had earned a coveted double-ranking in the Institutional Investor survey -- #1 in Latin American media and #2 in Latin American telecoms -- and was widely considered the axe on stocks under her coverage. View Guest page

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Kate Johnston

Kate Johnston is the Senior Manager of Communications and Learning and Development at ING DIRECT. She’s responsible for the planning and execution of all internal communication strategies and is also responsible for establishing and maintaining a full range of effective training resources for the organization. She’s an active and certified in class facilitator in classes such as Writing Dynamics, communications, Presentation Skills and Myers Briggs Type Indicator assessments and discussions. View Guest page

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Dewitt Jones

Dewitt Jones is one of America’s top professional photographers. Twenty years as a freelancer for National Geographic shooting stories all over the globe has earned him a reputation as world-class photojournalist. As a motion picture director, he had two films nominated for Academy Awards before he was thirty. His work is well known to the corporate world as well, in advertising campaigns for clients like— Dewar’s Scotch, Canon and United Airlines. Dewitt has published nine books including California! and John Muir’s High Sierra. His most recent book, The Nature of Leadership, was created in collaboration with Stephen R. Covey. Speaking to audiences across the country, Dewitt is recognized as a renowned lecturer. His genuine style and ability to communicate with audiences make his presentations truly outstanding. View Guest page

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Karen Kang

Karen Kang is the author of BrandingPays: The Five-Step System to Reinvent Your Personal Brand. Karen is a recognized brand strategist and the founder and CEO of BrandingPays LLC, a corporate and personal branding company. Previously, Karen was a partner with Regis McKenna Inc., the legendary marketing firm that created and launched the Apple brand. She's consulted to more than 150 organizations in the US, Europe and Asia from Fortune 100 companies to non-profits and startups. Karen's marketing and communications background gives her a 360-degree view of branding. A former newspaper journalist on both the East and West Coasts, she has held executive positions in marketing consulting, advertising and public relations firms. Karen is a frequent speaker at leading business schools and professional organizations. View Guest page

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Saul Kaplan

Saul Kaplan is the author of The Business Model Innovation Factory. Saul is the founder and chief catalyst of the Business Innovation Factory, a real-world laboratory for exploring and testing new business models and social systems. Saul shares his innovation musings on Twitter and his blog (It’s Saul Connected), and as regular contributor to the Harvard Business Review, Fortune, and Bloomberg Businessweek. View Guest page

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Steve Keating

Steve Keating SCPS, CSE, CME is currently Manager of Selling Skills for the Toro Company, working with Toro’s Commercial, Consumer, LCB, Irrigation and International Businesses. He is also the developer of the Toro Professional Sales Certification Process. Prior to joining Toro, Steve was with the Dale Carnegie Organization where he spent 8 –1/2 years selling, writing & presenting training in sales, customer service, public speaking, managing people, developing leadership skills and managing a business. View Guest page

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Scott Keller

Scott Keller is the author of Beyond Performance: How Great Companies Achieve Ultimate Competitive Advantage. Scott is also the author of The Performance Culture Imperative: A hard-nosed approach to the soft stuff and of Performance and Health: An evidence-based approach to transforming your organization. He writes a monthly column for HBR.com and regularly hosts CEO, CXO roundtables on leadership and change management. Scott is a Director in McKinsey & Company’s Los Angeles office where he leads McKinsey’s Transformational Change Practice in the Americas. Scott has been awarded the ASHRM Strategic leadership Award, AMCO’s Business Transformation Award, and Leadership Excellence Magazine’s 'Top 25' award for developing leaders. View Guest page

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Steve Kerr

Steve Kerr is the author of Reward Systems: Does Yours Measure Up?, a senior advisor at Goldman Sachs and the executive director of Jack Welch Management Institute. From 2001-2006, Steve was a managing director at Goldman, and was the firm's chief learning officer. Steve came to Goldman Sachs from General Electric, where for seven years he was vice president of corporate leadership development, including responsibility for GE’s renowned leadership center at Crotonville.. He was previously on the business school faculties of The Ohio State University, the University of Michigan and the University of Southern California, where he was dean of the faculty and director of the Ph.D. program. Dr. Kerr is a former president of the Academy of Management, the world's largest association of academicians in management. His writings on leadership and "on the folly of rewarding A, while hoping for B" are among the most cited and reprinted in the management sciences. He has authored or coauthored six books, including The Boundaryless Organization and, most recently, Reward Systems (Harvard Business Press, 2009). Steve is a member of the board of directors of Harvard Business Publishing, The Motley Fool, and the Miami Children's Hospital Foundation, and is on the advisory board of the Wharton School/U.of Pennsylvania GSE's program in learning leadership. View Guest page

Episode Listing:

Jim Kouzes

Jim is the coauthor with Barry Posner of the award-winning and best-selling book, The Leadership Challenge, with over 1.8 million copies in print. He's also the Dean’s Executive Professor of Leadership, Leavey School of Business, Santa Clara University. Not only is Jim a highly regarded leadership scholar, The Wall Street Journal cited Jim as one of the 12 best executive educators in the U.S.. A popular speaker and seminar leader, Jim is also an experienced executive. He served as president, then CEO and chairman of the Tom Peters Company from 1988 until 2000. He also founded the Joint Center for Human Services Development at San Jose State University. Jim's lifelong career in education began in 1967 when he served for two years in the Peace Corps. Jim believes it was in 1961 when he was first inspired to dedicate himself to leadership. That was the day he was one of only a dozen Eagle Scouts who served in JFK’s Honor Guard at the Presidential Inauguration. www.leadershipchallenge.com. View Guest page

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John Kralik

John Kralik is the author of A Simple Act of Gratitude – How learning to say thank you changed my life. John practiced law in Los Angeles for 30 years, including at the firms of Hughes Hubbard & Reed, Miller Tokuyama, Kralik & Sur and Kralik & Jacobs, as well as Kralik & Associates. In September 2009, John was appointed by Governor Schwarzenegger to be a Judge of the Los Angeles Superior Court. View Guest page

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Jodi Krause

Jodi Krause is the Director of Council and Board Effectiveness at Cisco Systems. In this role, she leads a team that is transforming Cisco through a highly innovative collaborative management structure that has evolved the processes, technology and culture of the company around an innovative business model of shared goals. Jodi believes in the power of community involvement and currently serves on the management committees of three different community-based non-profits in San Jose. View Guest page

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Anne Kreamer

Anne Kreamer is the author of It’s Always Personal: Navigating Emotion in the New Workplace. Anne is also the author of Going Gray: What I Learned About Beauty, Sex, Work, Motherhood, Authenticity, and Everything Else That Really Matters. Her next book, “Plan C,” is about the unprecedented professional adaptability required of everyone in the 21st century. Anne has worked as a columnist for Fast Company and Martha Stewart Living, and is a frequent blogger on HarvardBusinessReview.org and NextAvenue.org. Her work has appeared in Time, The New York Times, The Wall Street Journal, Real Simple, and Travel + Leisure. Previously, Anne was Executive Vice President and Worldwide Creative Director for the television channels Nickelodeon and Nick at Nite. View Guest page

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Michael Kroth

Michael Kroth, Ph.D., is an Assistant Professor at the University of Idaho-Boise. He has written or co-authored four books. His latest is Managing the Mobile Workforce: Leading, Building, and Sustaining Virtual Teams, co-authored with David Clemons. Michael is also a member of the National Speakers Association. View Guest page

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David Lapin

David Lapin is the author of Lead by Greatness, and CEO of Lapin Consulting International. David worked alongside some of South Africa’s greatest business leaders who, together with Nelson Mandela and his government, transformed the country from apartheid to a vibrant, new democratic economy. He continued his groundbreaking work around the world, building self-driven, high-performing teams in environments of complex diversity. He was the founder of the South African Institute of Business Ethics, architect of the Code of Ethics for the King Commission on Corporate Governance and the Institute of Directors for Southern Africa. View Guest page

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Alexandra Levit

Alexandra Levit is the author of Blind Spots. A former nationally syndicated columnist for the Wall Street Journal, Alexandra has authored several books, including the bestselling They Don't Teach Corporate in College, How'd You Score That Gig?, Success for Hire, MillennialTweet, and New Job, New You. And her newest book has just been released titled, Blind Spots: 10 Business Myths You Can't Afford to Believe on Your New Path to Success. Since serving as a member of Business Roundtable's Springboard Project, which advised the Obama administration on current workplace issues, Alexandra produced the critically acclaimed JobSTART 101, a free online course that better prepares college students and graduates for the challenges of the workplace. She is a frequent national media spokesperson and has been featured in thousands of outlets including the New York Times, USA Today, National Public Radio, ABC News, Fox News, CNBC, the Associated Press, Glamour, and Cosmopolitan. In 2010, she was named Money Magazine's Online Career Expert of the Year and the author of one of Forbes' best websites for women. Known as one of the premiere spokespeople of her generation, Alexandra regularly speaks at conferences, universities, and corporations around the world including the American Society for Training and Development, Campbell's Soup, McDonalds, and Whirlpool. She graduated from Northwestern University and resides in Chicago, IL. View Guest page

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Charlene Li

Charlene Li is the coauthor of the critically acclaimed, bestselling book Groundswell, which was named one of the best business books in 2008 and also the author of the New York Times bestseller, Open Leadership. She was named one of the 100 most creative people in business by Fast Company in 2010 and one of the most influential women in technology 2009. Charlene is a frequently-quoted expert and has appeared on 60 Minutes, The McNeil NewsHour, ABC News, CNN, and CNBC. A much-sought after public speaker, Charlene has been quoted by The Wall Street Journal, The New York Times, The Economist, Businessweek, USAToday, Reuters, and The Associated Press. She is the founder of the Altimeter Group and one of the foremost experts on social media, technologies and leadership. View Guest page

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Greg Link

Greg Link is the co-author of Smart Trust written with Stephen M.R. Covey and contributor Rebecca R. Merrill. Greg is the cofounder of CoveyLink, FranklinCovey’s Global Speed of Trust Practice, and the former Covey Leadership Center. A trusted executive confidant, advisor, and compelling speaker, Link is a recognized authority on trust, leadership, sales, marketing, and high performance. He led the strategy that propelled Covey's father's book, The 7 Habits of Highly Effective People, to be one of the two most influential business books of the 20th century. View Guest page

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Harvey Mackay

Harvey Mackay is the author of six New York Times bestsellers. His first two books – Swim With the Sharks Without Being Eaten Alive and Beware the Naked Man Who Offers You His Shirt—are listed by the Times among the top 15 inspirational business books of all time. Harvey’s newest book is The Mackay MBA of Selling in the Real World. Harvey is a nationally syndicated columnist for United Feature Syndicate with weekly articles appearing in 100 newspapers and magazines around the country. Toastmasters International named Harvey one of the top five speakers in the world, and he is a member of the National Speakers Association Speakers Hall of Fame. In addition, Harvey is chairman of MackayMitchell Envelope Company, a $100 million company he founded at age 26. Mackay has 500 employees and manufactures 25 million envelopes a day. Harvey received the prestigious Horatio Alger Award in the Supreme Court Chambers; was inducted into the Minnesota Business Hall of Fame; and played a key role in bringing the 1992 Super Bowl to Minneapolis. All of which is why Fortune magazine refers to him as "Mr. Make Things Happen." View Guest page

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Ryan Maddux

Ryan Maddux, Program Manager at Wells Fargo, focuses on creating a recognition rich culture at Wells Fargo through training, coaching and strategic planning and programming. Ryan is also a Certified Recognition Professional®, instructor, and Recognition Professionals International® - RPI’s 2011 Annual Conference Chairperson. View Guest page

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Paul Marciano

Dr. Paul Marciano is the author of Carrots and Sticks Don’t Work: Build a Culture of Employee Engagement with the Principles of RESPECT. Paul is also a consultant and speaker of Leading with RESPECT. He is a leading authority on employee engagement and retention. He earned his Ph.D. in Clinical Psychology from Yale University where he specialized in behavior modification and motivation. Paul has served on the faculties of Davidson College and Princeton University where he has taught courses in Leadership, Industrial-Organizational Psychology, Survey Development, Research Methods and Statistics. Paul has worked in the field of Organizational Development for over 20 years and in 2003 founded the human relations consulting firm Whiteboard, LLC, a company committed to helping organizations cultivate, manage, and grow their human capital through executive coaching, training, facilitation, and team building workshops. In addition to public speaking, writing, teaching, and consulting, Paul founded and runs ColorMe Company which produces children’s arts and crafts. ColorMe was recognized in 2007 by the Wall Street Journal as a leader in for-profit companies which give back to their communities. Paul is also the proud grandson of Ludwig Bemelmans, author and illustrator of the classic children’s book Madeline. View Guest page

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Nic Marks

Nic Marks is a recognized expert in the field of well-being research and undertakes innovative research in the use of well-being indicators in public policy environments. Amongst other things, Nic founded nef's award-winning Centre for Well-being and has led the well-being program at nef since 2001. Nic Marks is also the, author of “A Happiness Manifesto,” View Guest page

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Mollie Marti

Dr. Mollie Marti is the author of Walking with Justice: Uncommon Lessons from One of Life’s Greatest Mentors. Mollie is a psychologist, lawyer, and adjunct professor at the University of Iowa Department of Psychology. She speaks around the globe in the areas of leadership resilience, servant mentorship, life design, and business ethics. Mollie brings years of experience coaching a prestigious list of clients, including Olympians and business elites, to her mission of mentoring leaders to thrive and serve. She hosts the popular Make an Impact LIVE! event, raising philanthropic funds while empowering service business professionals to run sustainable businesses in a way that fuels their health, relationships, and greatest life priorities. She is the founder of the Community Resiliency Project, which provides support to communities for post-crisis recovery and long-term resilience building. View Guest page

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Greg McKeown

Greg McKeown is a partner at The Wiseman Group, where he leads the workshop and assessment practice and teaches around the world. Originally from London, England, Greg holds an MBA from Stanford University. View Guest page

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Tony Meloto

Tony Meloto is the founder of Gawad-Kalinga(literally means “Give Care”), a non-profit organization that builds houses for poor communities and helps rehabilitate the lives of people in need. Since its founding in 1995, Gawad Kalinga has grown to become an international humanitarian movement dedicated to eradicating poverty and rehabilitating the lives of people from slum areas in the Philippines and now, also in other developing countries. Gawad Kalinga has built 21,759 homes in 1,253 villages all over the Philippines and in parts of Cambodia, Indonesia, Papua New Guinea and other developing countries. Tony was awarded the Ramon Magsaysay Award in 2006 for his amazing work in eradicating poverty and for “inspiring Filipinos to believe with pride that theirs can be a nation without slums.” View Guest page

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Nilofer Merchant

Nilofer Merchant is the author of The New How. As a strategist & as an author, Nilofer has earned a reputation for helping companies to win markets, and institute a culture of innovation. She has worked with Fortune 500 corporate brands such as Adobe, Apple, and HP. She is a regular HBR contributor and has written for BusinessWeek, Forbes and AdAge. Through successes and failures, Nilofer has honed a framework for solving tough problems including MurderBoarding™. View Guest page

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Rob Morris

Rob Morris is President and co-founder of Love146, an international human rights organization working toward the abolition of child-sex slavery and exploitation through prevention and aftercare. Named an “Agent of Change” by GQ magazine as well as earning the MySpace Impact Award for social justice, Love146 continues to be recognized as a leader in the fight to end modern day slavery. View Guest page

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Shirley Moulton

Shirley Moulton is the President and CEO of Tuck Shop, LLC. She is the former CEO and co-founder of Universal Solutions, Inc. (USI), a multi-million dollar Information Technology consulting firm, which she ran for over 22 years. Shirley currently serves as Vice Chair of the Board of Directors for the Women’s Presidents Organization (WPO) an international organization for women business owners with average annual revenues exceeding $15 million. She was recently awarded the 2009 President’s Award for service to the organization and is a past Ernst & Young Entrepreneur of The Year Finalist for three consecutive years in 1999, 2000 and 2001. View Guest page

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Shawn Murphy

Shawn Murphy is president of Achieved Strategies. He’s spent two decades helping leaders discover how to bring out the best in their people and positively influence business results during times of major change. He is a consultant, trainer, leadership blogger and budding author. Shawn recently melded minds with Ted Coiné and started a new leadership blog, SwitchandShift.com. Shawn and Ted believe there’s a better way to do business. Better from the human side. Better from the customer side. And as it turns out, better from the profit side as well. Their new site explores this from many different angles. When he’s not writing for Switch and Shift, Shawn’s attention is on his first book. The book’s focus is to help leaders create workplace optimism by actively shifting the dismal work environment holding them and their team’s hostage. View Guest page

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Mike Myatt

Mike Myatt is the author of Leadership Matters...The CEO Survival Manual and top CEO Coach to Fortune 100 companies. Mike is also the Managing Director and Chief Strategy Officer at N2growth and has been recognized as one of the world's top 25 leadership experts. He is a syndicated columnist and contributing editor on topics of leadership and innovation. Mike is the author and moderator of the N2growth Blog which has been recognized as the #1 consulting blog of 2009. His theories and practices have been taught at the nation's top business schools, and his work has been noted in publications including: Psychology Today, the Washington Post, The Wall Street Journal, Entrepreneur, and the Chicago Sun Times. View Guest page

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Tanveer Naseer

Tanveer Naseer is a business coach who works with small businesses and entrepreneurs to develop new strategies for growth and development. Thanks to his diverse experience working in the scientific and business worlds, he has developed a keen understanding of leadership and work practices, if not also a novel approach to taking on new challenges or situations. You can read his writings on leadership and workplace interactions on his blog at TanveerNaseer.com. View Guest page

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Jamie Naughton

Jamie Naughton is Zappos.com Speaker of the House. Jamie joined Zappos.com, Inc. in 2004 right after the company relocated from the bay area to Las Vegas. As Speaker of the House, Jamie works directly with CEO Tony Hsieh, focusing on the culture for which the company has become known. Her role is essential in creating and driving the architecture of the dynamic culture as well as focusing on culture R&D to ensure Zappos.com always stays relevant to both the employees and their customers. Jamie travels the country to work with world renowned companies, authors, researchers, and business leaders to help spread the concept that by focusing on your employees and customers, good companies can become legendary companies. View Guest page

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Vineet Nayar

Vineet Nayar the CEO of the $2.3 billion HCL Technologies Ltd leads a team of 54,443 professionals in 26 countries to drive growth in the IT Services industry. He serves on the board of the company as a whole time Director. Vineet has instituted several radical programs that began a quiet transformation across the organization. His mantra of "Employee First" and a strong belief in value-based leadership has been recognized globally. Fortune Magazine has articulated his leadership style as "The World’s Most Modern Management" and the London Business School calls him "the leader of organizational Innovation". Harvard Business School (HBS) has written a case study on the Transformation at HCL, based on his innovative and radical leadership. The case study is being taught in the Strategy and Leadership classes at Harvard. With his strong strategic vision and truly global outlook, Vineet has charted a defining growth path for HCL Technologies, and in a short time span, catapulted the organization to being one of the fastest growing companies in the Indian IT landscape. Under his leadership, HCL Technologies has made it to the fastest growing "Business Week Top 100 Tech companies" (2007). IDC recognizes Vineet as having "the most cohesive and articulate vision" in the IT services sector". Starting his career with HCL as a senior management trainee in 1985, Vineet has held leadership positions in sales and strategic marketing, and was the CEO of the infrastructure business before he took on his present role. View Guest page

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Sophia A. Nelson

Sophia A. Nelson is the author of Black Woman Redefined which examines the inner lives of accomplished black women. Sophia is a much sought after speaker, media/political commentator, national columnist and first time author who is “redefining” the rules for 21st Century living and success. As one of only a handful of African American female national opinion writers and political/cultural pundits, Sophia contributes to The Washington Post, CNN Opinion, TheGrio.com, TheRoot.com, NPR, and is featured regularly on all of the major networks (ABC, CBS, NBC) as well as Cable outlets such as CNN, MSNBC, FOX, and BET. Sophia is the founder and current Chairman of the Board of iask, Inc. (formerly I Am My Sister’s Keeper, Inc.) an organization dedicated to the relational, emotional, spiritual, career, and health of professional black women. She is a former United States House of Representatives Committee Counsel, and a Defense Industry Lobbyist with the “top 25” nationally ranked law firm of Holland & Knight LLP. She is admitted to practice as an Attorney in New Jersey & Washington, D.C. and before the United States Supreme Court. View Guest page

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William Ng

William is the managing editor of Incentive magazine, where he covers industry and related topics such as strategic recognition, program marketing, incentive travel, incentive merchandise, and gift cards. He is also senior editor of Incentive’s sister magazine, Successful Meetings. William joined Incentive in 2009, after spending four years covering meetings and incentive travel for Successful Meetings and MeetingNews. He has been a business-to-business editor and writer for more than 10 years. View Guest page

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Paul Nolan

Paul Nolan has been writing about motivating people in the work force for 20 years, including the last eight years as editor of SalesForceXP magazine, a bimonthly publication that helps sales managers get extra performance from their sales teams. SalesForceXP writes in-depth about sales incentive and recognition programs, sales training initiatives, and how to create successful off-site sales meetings and events. You can find out more and register for a free subscription at SalesForceXP.com. View Guest page

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Mette Norgaard

Mette Norgaard is an expert on strategic leadership and organizational learning. Mette is the co-author of TouchPoints: Creating Powerful Leadership Connections in the Smallest of Moments. She works with executive teams around the world to create distinct learning solutions that advance their companies' strategies. Her clients include top executives of Microsoft, Proctor & Gamble, Johnson & Johnson, Estée Lauder, Harley Davidson, Hard Rock Cafe, the U.S. Navy and Campbell Soup Company, among many others. She has degrees from Fielding Graduate University and California Lutheran University. View Guest page

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Mark Oakes

Mark Oakes is the CEO of Intellimar, Inc. and its two wholly owned subsidiaries; Concentric Security, LLC, and Blue Ember Technologies. Mark is a board-certified Physical Security Professional with more than 25 years of experience in the planning, design and construction of physical security construction projects. He is nationally recognized as an authority on the application of the physical security measures that protect facilities against terrorist (bullet, blast and attack-related) threats. He and his team were awarded the Maryland Ernst & Young Business Services Entrepreneur of the Year, The Baltimore, Maryland Future 50 Award and his company was listed in both the 2004 and 2005 INC 500 list of the fastest growing privately held US companies. Mark is also the Chairman of the ASTM International E54 Committee on Homeland Security Applications. View Guest page

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Michael Pantalon

Dr. Michael Pantalon is a Research Scientist at Yale University School of Medicine. Dr. Pantalon is a clinical psychologist and an award-winning faculty member at Yale University School of Medicine. He maintains a practice as a motivation expert, working as an executive coach, consultant, speaker, and therapist, and is the author of a book on how to motivate anyone, quick, titled, INSTANT INFLUENCE: How to Get Anyone to Do Anything—Fast!. Dr. Pantalon has devoted his career to researching and to teaching Instant Influence to thousands of trainees. He has taught people from all walks of life: business executives, human resource managers, executive and lifestyle coaches, parents, teachers, sales representatives, probation officers, psychologists and health care professionals, as well as individuals struggling with a range of addictive and compulsive behaviors. He has consulted with businesses and organizations including General Electric, Bristol-Myers Squib, Nielsen, Crossroads at Antigua, the National Institutes of Health, and the U.S. Department of Health and Human Services. And he is here with us today to share how anyone can use his quick and easy approach to influence the important people in their lives. View Guest page

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Kerry Patterson

Kerry Patterson is the coauthor of three New York Times bestsellers—Influencer, Crucial Conversations, and Crucial Confrontations. For more than twenty-five years, Kerry has served as an expert in organizational behavior, interpersonal communication, and corporate training and has helped three hundred of the Fortune 500 companies become measurably more vital. He is also a cofounder of VitalSmarts, an innovator in corporate training and organizational performance, www.vitalsmarts.com. View Guest page

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Stan Phelps

Stan Phelps is the author of the amazon Best Seller, What's Your Purple Goldfish?: How to Win Customers and Influence Word of Mouth. His ideas and writings have recently expanded to include the Green Goldfish Project, helping business leaders understand the value for creating signature moments and extras for employees. Stan is an Experience Architect at 9 INCH marketing. He gained his know-how through a career filled with "dream jobs" for global mega-brands in sports including Adidas, IMG and the PGA of America. View Guest page

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Jack Phillips

Dr. Phillips, Chairman and co-founder of the ROI Institute, was named as one of the 25 Most Influential People in the Meetings and Events Industry, by Meeting News, based on his work on ROI. He is a world-renowned expert on accountability, measurement and evaluation. Jack provides consulting services for Fortune 500 companies and major global organizations in 52 countries in North and South America, Europe, Africa, Australia, and Asia. He is the author or editor of more than 50 books, including his latest works with his co-author and wife, Dr. Patti P. Phillips, The Consultant’s Guide to Results-Driven Business Proposals: How to Write Proposals That Forecast Impact and ROI, and Measuring for Success. In addition, Jack has received several awards for his books and work. View Guest page

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Daniel H. Pink

Daniel H. Pink is the author of several provocative, bestselling books about the changing world of work. His latest is Drive: The Surprising Truth About What Motivates Us, which uses 50 years of behavioral science to overturn the conventional wisdom about human motivation and offer a more effective path to high performance. Drive is a New York Times, Wall Street Journal, Washington Post, Boston Globe, Los Angeles Times, San Francisco Chronicle, and Publishers Weekly bestseller — as well as a national bestseller in Japan and the United Kingdom. The book is being translated into 31 languages. Dan’s articles on business and technology appear in many publications, including the New York Times, Harvard Business Review, Fast Company, and Wired, where he is a contributing editor. He also writes a monthly business column for the U.K. newspaper, The Sunday Telegraph. Dan has provided analysis of business trends on CNN, CNBC, ABC, NPR, and other networks in the U.S. and abroad. And he lectures to corporations, associations, and universities around the world on economic transformation and the new workplace. View Guest page

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Hans Poortvliet

Hans Poortvliet, CRP from the Netherlands is the originator of World Compliment Day heralded as the most positive day and celebrated March 1st annually. Hans Poortvliet has been active in business management for over 25 years. He held management and director positions at the RAI Exhibition center (Amsterdam), the Dutch Tourist Office (Chicago, USA), Steigenberger Kurhaus Hotel (The Hague), Grand Hotel Krasnapolsky (Amsterdam) and Performance Solutions (Amsterdam). He is currently active as managing director of the Hospitality Sales & Marketing Association International (HSMAI) Chapter Holland, owner / founder of Waarderingsmanagement.nl (Appreciationmanagement), member of Recognition Professionals International (RPI) and one of the few ‘Certified Recognition Professionals' (CRP) in Europe. In 2000 Hans discovered by incident that almost all industry & business related internet domain names had been claimed in the Netherlands and Belgium except in relation to ‘complimenting’ people. Fully convinced that proper attention, recognition and appreciation of clients and employees ultimately make the real difference in almost every process and relationship, he decided to make it his mission to eradicate/change/solve this obvious business omission. In 2003 he initiated the National Compliment day in the Netherlands which has been held annually on March 1 ever since. The social aspect of the initiative attracts wide media interest year after year and was followed by a.o. Belgium in 2010 and Norway in 2011. In October 2010 Poortvliet successfully organized the first Recognition Management Conference in the Netherlands (Appreciation2010) after which he initiated the idea of a ‘World Compliment Day’ to be held yearly as of March 1, 2011. View Guest page

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Ferio Pugliese

Ferio Pugliese is the Executive Vice President of People and Culture at WestJet Airlines. WestJet is one of the most profitable airlines in North America and was inducted into the corporate culture hall of fame after being named one of Canada’s Most Admired Corporate Cultures in 2005, 2006, 2007 and 2008. They employ over 7,800 employees called WestJetters. WestJet flies an average of 409 flights everyday in a modern fleet of fuel-efficient Boeing Next-Generation 737 aircraft. The longest flight on WestJet is approximately eight hours and two minutes from Vancouver to Montego Bay. View Guest page

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Kim Reese

Kim Reese is Vice President, Human Resources at Skogen's Festival Foods. Kim is an accomplished Human Resource and Operations Leader with twenty (20) years of experience focused on positively impacting and leading change to achieve business strategies. She has successfully led organizations in building, transforming and executing human resource operations, management and service delivery in both public and private companies. In 2011, Kim joined Festival Foods, a family-owned company operating stores strategically throughout Wisconsin, operates 16 full-service, state-of-the art, supermarkets and employs over 4,200 associates. Festival Foods is well-known for its “Boomerang Theory”; and that is, every business decision they make is based on the question, “What can we do to bring our customers back?” View Guest page

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Edward T. Reilly

Edward T. Reilly is the President and CEO of the American Management Association International, and the editor of AMA Business Boot Camp: Management and Leadership Fundamentals That Will See You Successfully Through Your Career. The American Management Association is a world leader in talent development. Organizations worldwide, including the majority of the Fortune 500, turn to AMA as their trusted partner in professional development. Prior to joining AMA in 2001, Ed Reilly was President and CEO of Big Flower Holdings, Inc., a leading provider of integrated marketing and advertising services. He also served as President of The McGraw-Hill Broadcasting Company, among various executive positions during his more than 25 years with The McGraw-Hill Companies. View Guest page

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Steve Richardson

Steve Richardson, CRP, manages the employee recognition efforts for one of Canada's largest companies, RBC Royal Bank. Since 1992, he has crafted and overseen various programs encompassing employee engagement, employee incentives and recognition and managerial coaching for more than 75,000 employees. He also produces one of the largest employee recognition conventions each year for almost 2000 RBC worldwide employees and their guests. Steve is a member of the RPI Board of Directors, a past recipient of the Pam Sabin RPI Recognition Champion award and a Past President of RPI. View Guest page

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Staffan Rydin

Staffan Rydin is a Leadership Coach and Management Consultant at The Integral Business Leadership Group. Prior to becoming a consultant and coach, Staffan was CEO of a preeminent international online lead-generation subsidiary that worked as a strategic partner with industry-leading affiliate websites and portals. For Staffan, “walking the talk” is an important element of his consulting and coaching practice – to embody and practice what he encourages and supports his clients to do and be. Staffan was born and raised in Stockholm, Sweden, and has spent most of his life in Europe. He moved to British Columbia, Canada, in 2006 and currently lives with his wife in Vancouver. View Guest page

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Karen Sachs

Karen Sachs travels and works extensively in North America, Latin America, Asia and Europe to drive change in the area of Global Diversity and Inclusion at Cargill. She partners with Cargill’s global business units and functions to develop and implement customized, meaningful diversity strategies and solutions. Karen also works with Cargill’s Chief Recognition Officer, Bill, to co-lead the Global Recognition Steering Team whose role is to create and sustain a globally relevant and locally applicable culture of recognition. View Guest page

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Tim Sanders

Tim Sanders, New York Times and international business bestselling author. Tim consulted with Fortune 500 executives on marketing and Internet strategy to write his bestselling books on business. His first book, Love Is the Killer App: How To Win Business and Influence Friends, stresses the importance of knowledge sharing, networking, and compassion. His follow up, The Likeability Factor, explains the concept of emotional talent and the importance of creating an engaging experience. His newest book, Saving The World At Work, examines the external relationship between a business and society, focusing on how businesses can follow corporate social responsibility and sustainability principles and still make a profit. Tim speaks for strong business relationships, both internal and external. His Los Angeles based company, Deeper Media, conducts research on business trends, new media and human behavior. His work is frequently featured in the media, most recently in The New York Times, Financial Times, The Wall Street Journal and Fast Company. View Guest page

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Nick Sarillo

Founder and CEO of Nick’s Pizza & Pub restaurants located in Illinois. Nick has been featured on the cover of Inc. magazine, on Fox Business and in the pages of Newsweek for his creative and values-driven approach to leadership and training. Nick’s Pizza & Pub is ranked by Pizza Today as the fifth busiest independent pizza company in the United States. Nick describes his key roles in the company as “visionary, CEO, and mentor to the senior leadership team. He has built an organization where people are invested in what they are doing; feel good about their jobs and the end result has created happy customers and a healthy business. In addition to his day-to-day work, Nick regularly speaks at restaurant industry events, and business conferences. View Guest page

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Roy Saunderson

Roy Saunderson is the author of GIVING the Real Recognition Way, 101 Ways to Give EVERYDAY Real Recognition™, and How to FOCUS on Success! He is a columnist for various trade magazines including Incentive Magazine’s Top Ten Ways column. Roy is president and founder of the Recognition Management Institute. A professional speaker for over 20 years, Roy founded the Recognition Management Institute to address the difficulty managers have giving effective recognition to their employees. He has consulted and presented to clients across the globe, such as Bell Canada, Boeing, Ceridian, Disney Corporation, Johnson & Johnson, and 3M Canada as well as government departments and professional and trade associations. Roy is a judge for the Best Practices Awards for Recognition Professionals International, and is a Certified Instructor for their professional certification programs. His message of “Real Recognition for Real Results” is built on solid principles and values, developing a clear articulated recognition strategy, and in providing skills to get everyone caring and recognizing one another more effectively. View Guest page

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Erin Schreyer

Erin Schreyer is President of Sagestone Partners, a Cincinnati-based firm focused on Leadership and Talent Management. She is a Certified Leadership and Talent Management Coach and also a Certified Strengths Trainer. Erin is the founder of the non-profit group, Authentic Leadership Cincinnati that provides ongoing development and community for character-based leaders. An avid blogger, Erin enjoys writing on the topics of leadership and talent management on her site, Authentic Leadership. She has also been published on several websites nationally, including Forbes.com. View Guest page

Episode Listing:

Robin Sharma

Robin Sharma is ranked as one of the Top 5 leadership experts and is the celebrated author of 11 bestselling books on leadership, including The Leader Who Had No Title. His work has been published in over 60 countries and nearly 75 languages, and has sold millions of copies. Robin is the founder of Sharma Leadership International Inc., a training firm whose Fortune 500 clients include Microsoft, GE, Nike, FedEx, and IBM. Robin holds 2 law degrees including a Masters of Law and has had a distinguished career as a litigation lawyer. Robin is profiled regularly on CNN, MSNBC, BNN and the Biography Channel. Robin is also the driving force behind The Robin Sharma Foundation for Children™, a nonprofit organization that helps children in need become leaders. View Guest page

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Leslie Shults

Leslie Shults is the Team Leader/Planner Culture Activities at Southwest Airlines. Leslie oversees the Companywide Employee events and the Companywide Culture Committee, along with other special Employee initiatives. As Team Leader/Planner for the Culture Activities Team at Southwest Airlines, she works hard to support and nurture the unique Corporate Culture and the 35,000+ Employees. View Guest page

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Paul Smith

Paul Smith is a consumer research executive at The Procter & Gamble Company, and the author of Lead with a Story: A Guide to Crafting Business Narratives That Captivate, Convince, and Inspire. Paul’s work has been featured in Time Magazine, Forbes, Investor’s Business Daily, CIO Magazine, Wharton Magazine, PRNews, and London’s Edge Magazine. He is a highly-rated trainer in several Procter & Gamble training colleges for leadership and communications. In addition to corporate clients, he is a lecturer in the MBA programs at Xavier University and the University of Cincinnati. View Guest page

Episode Listing:

Steven Smith

Steven Smith has written two books on communication and leadership and is working on a third. He is also a co-found of G5 Leadership- an online training company changing the way people learn about leadership. Smith’s writing, speaking and business ideas have received acclaim from Tom Peters, Ram Charan, Marshall Goldsmith, Harvard Business School, Thunderbird, and embraced by such client organizations as Hilton, Disney, Baptist Health Care, Microsoft, Cox Communications, American Express, and State Farm. With degrees in management, psychology and expertise in team collaboration and leadership, Microsoft Live Meeting featured Smith for two years as top leadership faculty. His work has been featured by CBS MarketWatch, The Dallas Morning News, The Arizona Republic, The Irish Times, BusinessWeek, U.S. News and World Report, and Portfolio. Voted as one of the top 100 business thought-leaders in the country, his work has been adopted by several universities across the country as an example of what the real business world is about. Steve teaches 3 unique sessions for G5 Leadership: the emotional intelligence and talent workshop, Pure Confidence, an interpersonal communication workshop on candor, Listen Up, Speak Up, and the forthcoming change workshop, Shift. Steve is also working on his third book: Us: Why we matters more than me and how to bridge the gaps between us. Real Recognition Radio listeners have the opportunity to enjoy a complimentary, year-long G5 membership by going to this page and using the promo code: realrecognitionradio. View Guest page

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Steven Snyder, Ph.D

Steven Snyder, Ph.D is the founder of Twin Cities-based Snyder Leadership Group, established to provide a resource for organizations and their executives to advance their leadership capabilities and achieve greater success. An innovator in thought leadership, Snyder has developed the breakthrough concepts introduced in Leadership and the Art of Struggle, based on years of leadership studies, intensive research, and data derived from extensive interviews with real-world executives from major corporations. View Guest page

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Paul Spiegelman

As CEO and founder of The Beryl Companies, Paul Spiegelman is leading a unique, people-centric culture that has remarkably high employee and customer retention rates. Beryl is consistently recognized as a “best place to work” by top organizations and Spiegelman was honored with the Ernst & Young 2010 Entrepreneur of the Year award. Paul is also a sought-after speaker and author on corporate culture, customer relationships and employee engagement. His views have been published in Entrepreneur, Inc. magazine and The Dallas Morning News among others, as well as his first book Why is Everyone Smiling? The Secret Behind Passion, Productivity and Profit. In it, Spiegelman explores how businesses can create a corporate culture that fosters creativity, builds employee and customer loyalty and benefits the bottom line. View Guest page

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Robert Stack

Robert Stack is Founder, President and CEO of Community Options, Inc., a national non-profit organization that develops community-based homes and employment for people with disabilities. Robert is a national disability policy expert and has dedicated his life to emancipating people with disabilities from state-run institutions. Community Options operates in 32 cities across 9 states supporting thousands of people with disabilities with the help of over 2,500 employees. View Guest page

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Michael Lee Stallard

Michael Lee Stallard is President of the consulting firm E Pluribus Partners that he co-founded in 2002. In his role he speaks, teaches and coaches leaders at organizations including GE, Google, Johnson & Johnson, NASA, the U.S. Department of Treasury and the U.S. Securities and Exchange Commission to help them boost productivity, innovation and organizational performance. Prior to founding E Pluribus Partners, Mr. Stallard was chief marketing officer for the private wealth management businesses of Morgan Stanley and Charles Schwab. Mr. Stallard is the primary author of the bestselling book Fired Up or Burned Out: How to Reignite Your Team’s Passion Creativity and Productivity and a regular contributor to The Economic Times, India’s most read business periodical. Mr. Stallard is a guest lecturer at the Darden Graduate School of Business at the University of Virginia, The University of Toronto’s Rotman School of Management and the Center for Creative Leadership. View Guest page

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David Stillman

David Stillman, a Generation-Xer, is the co-founder of BridgeWorks and co-author of the best seller When Generations Collide. Who They Are. Why the Clash; How to Solve the Generational Puzzle at Work, and his newest book, The M-Factor. He has been called on by numerous organizations ranging from the IRS to MTV and has contributed to TIME magazine, Entrepreneur, The New York Times, and USA Today. Debra Fiterman, a classic Millennial, is one of the key contributors to The M-factor and a sought –after commentator and keynote speaker on generational issues. Debra has also spear-headed a national survey with the Institute for Corporate Productivity that not only unveils Millennials’ workplace attitudes and behaviors, but compares and contrasts them to those of Traditionalists, Boomers and Gen Xers. View Guest page

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Caroline Stoessinger

Caroline Stoessinger is the author of A CENTURY OF WISDOM, Lessons from the Life of Alice Herz-Sommer, the World’s Oldest Living Holocaust Survivor. Caroline was inspired by Alice Herz-Sommer’s story and profound belief in music. Pianist Alice Herz-Sommer has survived the Theresienstadt concentration camp, attended the trial of Adolf Eichmann in Jerusalem, and along the way came into contact with some of the most fascinating historical figures of our time. Caroline met Alice in London in 2004 where Alice spoke to her of music as “our food, basic to our education and to our well-being.” And that, “We are a global society and music is the only language that needs no translation.” Author and pianist Caroline Stoessinger is artistic director of chamber music at the Tilles Center, and artist-in-residence at John Jay College of Criminal Justice. A specialist in Theresienstadt composers, she produced the 2007 New York Tribute to Alice with Lynn Redgrave and George Hearn and the 2004 revival of Brundibar, the children’s opera performed in the concentration camp, and is working on a documentary film about Alice’s life. View Guest page

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Jesse Lyn Stoner

Jesse Lyn Stoner is coauthor, with Ken Blanchard, of the international bestseller Full Steam Ahead: Unleash the Power of Vision. Jesse has identified the three elements of a compelling vision and the process to make it come alive in an organization. She is the founder of Seapoint Center and has worked closely with leaders for over twenty-five years, helping them create collaborative, engaged organizations that make a powerful and positive impact on the world. Jesse also wrote Leading at a Higher Level with Ken Blanchard. In addition she is the author of Benchmarks of Team Excellence. View Guest page

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Rodger D. Stotz

Rodger D. Stotz is a speaker, author and business consultant to major corporations, and a Principal with Delta Qi Consulting. He is the Chief Research Officer for the Incentive Research Foundation and a member of the Board of the Enterprise Engagement Alliance. View Guest page

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Chade-Meng Tan

Chade-Meng Tan is Google’s Jolly Good Fellow (which nobody can deny) and author of Search Inside Yourself. One of Google's earliest engineers, Meng helped build Google's first mobile search service, and headed the team that kept a vigilant eye on Google's search quality. After a successful 8-year stint in Engineering and 2 years as GoogleEDU's Head of Personal Growth, he now serves with Google's Talent Team. Outside of Google, Meng is the Founder and (Jolly Good) President of the Tan Teo Charitable Foundation. He is a Founding Patron of Stanford University's Center for Compassion and Altruism Research and Education (CCARE). He is also a Founding Patron of the World Peace Festival, and adviser to a number of technology start-ups. He has won many computing-related awards, including the Championship of Singapore's National Software Competition. Meng was featured on the front page of the New York Times and delivered a TED Talk at the United Nations. View Guest page

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Kat Tansey

Kat Tansey is an award-winning author who believes in the power of a well-told tale that teaches while it entertains. Her books include, Winning the Change Game, and Choosing to Be: Lessons in Living from a Feline Zen Master. Choosing to Be has been awarded the Independent Publisher’s Bronze Medal. Kat also hosts a weekly talk show, Finding Magic in Midlife that allows her to interview and discuss in-depth, lessons learned from a wide variety of accomplished and well-known midlife women. In addition her ebook is titled Insomnia Relief Recipes. She has gone on to collaborated with Dave Carpenter to produce another highly praised e-book entitled Prospering in 2010 and from this they developed a series of webinars. View Guest page

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Petteri Tarkkonen

Petteri Tarkkonen is the Managing Director, CEO, and President of Finn-ID Oy. An accomplished senior executive, Peter delivers extraordinary results with high tech business units in Finland, Russia, Estonia, Latvia, and Lithuania. Finn-ID Ltd provides automatic identification based enterprise solutions for logistics that links transactions and information. Since assuming the role of CEO of Finn-ID, Peter has earned the moniker, “The CEO Centurion” and has demonstrated exemplary leadership in the firm’s global expansion. View Guest page

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Billy Ray Taylor

Billy Ray Taylor, Plant Manager at Goodyear Tire & Rubber Company in Fayetteville, North Carolina, is a highly respected leader with over 20 years of diverse experience in all phases of manufacturing management. He is repeatedly called upon to implement improvement strategies in under-performing operations and has been instrumental in achieving an 18.4 % productivity increase in units in just 6 months. Billy’s plant has improved from 31,419 Tires per day to 38,513 while spending $70K a day less, year on year. In addition the unit cost has been reduced from $30.91 to $27.96 representing a $35.4 million savings to the bottom line with 5 Million hours worked without a lost time accident. Billy is the recipient of the Association of Manufacturing Excellence Award and The Shingo Prize Silver Medallion – the Nobel Prize of manufacturing. Billy’s previous experience includes being recognized as one of the Most Admired CEO’s in Oklahoma. An enthusiastic and natural communicator, Billy speaks at numerous industry events, including the Association of Manufacturing Excellence, Shingo International Conference, and the United States Army Black History event. He is also called upon by numerous universities, colleges and schools to deliver his “Everyone is the CEO” motivational keynote to students and share his unique three step system for success in life and business. View Guest page

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Bill Treasurer

Bill Treasurer is founder and Chief Encouragement Officer at Giant Leap Consulting. He is also the author of Courage Goes to Work, a book about how to inspire more courageous behavior in workplace settings. The book introduces Bill’s pioneering work in the new organizational development practice of courage-building. Bill’s insights have been featured in over 100 newspapers, including The Washington Post, The NY Daily News, The Chicago Tribune, Atlanta Journal Constitution, Boston Herald, and Investor’s Business Daily. Bill’s insights have also appeared in such magazines as Leader to Leader, Entrepreneur, Woman’s Day, Redbook, Fitness, and The Harvard Management Update. View Guest page

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Dave Ulrich

Dave Ulrich, Ph.D., is a professor of business at the Ross School of Business, University of Michigan and co-founder of The RBL Group. He has written 23 books, including The Why of Work, he was named a top management thought leader in Businessweek, Fortune, Financial Times, The Economist, and People Management, and serves on the Board of Directors for Herman Miller and the Board of Trustees of Southern Virginia University. View Guest page

Episode Listing:

Wendy Ulrich

Wendy Ulrich, Ph.D., M.B.A., has been a practicing psychologist for over twenty years and is the author of two books, including The Why of Work. She is the founder of Sixteen Stones Center for Growth in Utah, which offers seminar-retreats on creating meaning in life. View Guest page

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Melissa Van Dyke

Melissa Van Dyke is President of the IRF. Melissa was selected as Incentive magazine’s 2007 “Rising Star in the Incentive Industry” and co-authored the chapter on “Nonmonetary Awards: Experiential, Tangible, and Cash Equivalent Awards” in the fifth edition of the Compensation Handbook. View Guest page

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Marilyn Veincentotzs

Marilyn Veincentotzs, author of How Organizations Empower Bully Bosses: A Criminal in the Workplace is an Organizational Consultant, Speaker, Advocate, mother of two adult sons and grandmother. She resides in Los Angeles, California with her family. Former teacher, School Psychologist, business owner, Marilyn pursued her doctorate in Organizational and Industrial Psychology immediately after receiving her Master's degree in Psychology. Then, a single mother of her then fourteen year old son, she was driven to pursue the study of organizational behavior. View Guest page

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Dr. David “Doc” Vik

Dr. David “Doc” Vik is the author of The Culture Secret: How to Empower People and Companies No Matter What You Sell, and the founder and CEO of The Culture King. Prior to founding The Culture King, Dr. Vik held the role of Coach at Zappos.com, where he helped drive the culture. During Dr. Vik’s tenure, Zappos received worldwide attention for their culture, including features on “60 Minutes” and “Dateline” and an elevation of their standing on Fortune magazine’s list of “Best Places to Work” from #23 in 2009 to #15 in 2010 to #6 in 2011. View Guest page

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Shevaun Voisin

Shevaun Voisin, Owner and Publisher of MOTIVATED Magazine, is passionate about challenging widely accepted beliefs concerning pursuing a life of mediocre success versus passionate significance, and is dedicated to mirroring back the beauty and greatness of others. She has promoted a world-ranked boxer, built a mall, taught hundreds of entrepreneurs how to start and grow their companies, and interviewed some of the world's most accomplished leaders. MOTIVATED is shelved in the business section in Chapters across Canada and Barnes & Noble in the U.S., and is distributed through Kable News International to Austria, Pakistan, the Cayman Islands, Germany, Taiwan, Indonesia, Singapore, Holland, Portugal, Spain, Malaysia, South Africa, and Hong Kong. Motivated Magazine can also be purchased in major airports, online, and through subscription. View Guest page

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Cy Wakeman

Cy Wakeman is the author of Reality Based Leadership – Ditch the Drama, Restore Sanity to the Workplace and Turn Excuses Into Results. Her long awaited book, Reality Based Leadership is receiving rave reviews, hitting number 23 on the CEO best seller list in just weeks following publication. Cy speaks from 18 years of leadership experience. As a consultant, executive coach and dynamic keynote speaker, she holds two bachelor’s degrees in political science and social work and a Master’s of Science in Healthcare Administration. Her ground-breaking ideas are featured in The Wall Street Journal, The New York Times, The New York Post, hr.com and SHRM.org. She is a significant thought leader and a favorite expert blogger on FastCompany.com and Forbes.com. View Guest page

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Ekaterina Walter

Ekaterina Walter is the author of Think Like Zuck: The Five Business Secrets of Facebook's Improbably Brilliant CEO Mark Zuckerberg. Ekaterina is a social media innovator at Intel. A recognized business and marketing thought leader, she is a speaker and a regular contributor to Fast Company, Huffington Post, and other leading-edge print and online publications. She has been featured in Forbes and Business Review USA and was named among 25 Women Who Rock Social Media in 2012. She sits on a Board of Directors of Word of Mouth Marketing Association and is an active member of the Thunderbird Global Council at Thunderbird School of Global Management. View Guest page

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Sue Warwick

Sue Warwick has been working at Faxton-St. Luke’s Healthcare since 1975, originally as the Assistant Director of Volunteers and later as the Director of Volunteer Services. In addition to managing the Volunteer Services department, she is chairperson of the Reward and Recognition committee and oversees all recognition efforts of Faxton-St. Luke’s. This includes both formal and informal recognition and training of managers and staff. View Guest page

Episode Listing:

Maynard Webb

Maynard Webb, author of “Rebooting Work: Transforming how you work in the age of entrepreneurship.” Maynard is a 30 year veteran of the technology and business community. He serves as a board member at salesforce.com and Yahoo! He is also an investor, philanthropist, and mentor to young entrepreneurs. He is the Chairman and former CEO of LiveOps, and previously he was the COO at eBay. View Guest page

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Dr. Ellen Weber

Dr. Ellen Weber, CEO and President of MITA International Brain Based Center for Renewal in Secondary and Higher Education. Dr. Weber is an author, lecturer and columnist, and is a global leadership facilitator, who teaches leadership renewal at The Bittner School of Business. Her well respected workplace improvement program includes ground-breaking brain powered tone tools to lead innovation and renewal. Her MBA Leadership course, Lead Innovation with the Brain in Mind impacts both online and real time leader development. In addition, Dr. Weber’s award winning blog ranks her highly as an influential social media expert in the field of practical brain research that converts to doable practices that improve work in any organization. View Guest page

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Dr. Laurence G. Weinzimmer

Dr. Laurence G. Weinzimmer is the author of The Wisdom of Failure: How to Learn the Tough Leadership Lessons Without Paying the Price. Larry is an internationally recognized thought leader in organizational strategy and leadership. He is a sought after business advisor to numerous Fortune 100 companies, an Endowed Professor of Management in the Foster College of Business Administration at Bradley University, and author of 3 books including the best seller, Fast Growth: How to Attain it, How to Sustain it. Dr. Weinzimmer is also a highly recognized researcher. His work appears in over fifteen languages and he has been widely honored for his research accomplishments by many prestigious organizations, including the Academy of Management. Along with advising and teaching, Larry has frequently been featured in leading business magazines, including Fortune, Executive Excellence, and Entrepreneur, and has been interviewed by leading national news networks, including FNN, CNN, ABC, and NBC Nightly News. View Guest page

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Paul White

Dr. Paul White is the co-author of The Five Languages of Appreciation in the Workplace, which was written with Dr. Gary Chapman the author of The Five Love Languages. Dr. White is a psychologist, who has worked with for-profit and non-profit organizations, families, and leaders across the world. His primary professional focus is helping “make work relationships work.” Dr. White lectures around the world, and his expertise has been requested by the Milken Institute, Princeton University, Dartmouth University, and numerous national organizations. He has been published extensively in professional journals including the Journal of Diversity, the Journal of Financial Planning, Individual Psychology, and the Journal of School Psychology. View Guest page

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Diana Whitney

Diana Whitney Ph.D. and Kae Rader are co-authors of Appreciative Leadership: Focus on What Works to Drive Winning Performance and Build a Thriving Organization. Diana Whitney Ph.D. is the President of Corporation for Positive Change, an international consulting firm specializing in the application of Appreciative. In addition to her most recent book, Appreciative Leadership, Diana is an award winning writer and author of 15 books and dozens of articles and chapters including her bestselling book, The Power of Appreciative Inquiry. Kae Rader is a Consulting Partner with Corporation for Positive Change and President of Rader Consulting. She is a skilled facilitator, dynamic speaker, and author. Kae has held senior management positions with the U.S. Olympic Committee, Indiana Sports Corporation, and El Pomar Foundation. View Guest page

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Diane Wiesenthal

Diane Wiesenthal is the Vice President, People and Organizational Services for the Canadian Wheat Board. The Canadian Wheat Board (or CWB) is a global grain marketing organization. Diane is a member of the corporations’ executive team and has led the human resource function of the CWB to be consistently recognized as a strategic and innovative leader in its HR programs. She was instrumental in establishing numerous innovative benefit programs such as the establishment of an on-site day care facility that recently celebrated its 20th anniversary of operation. Diane currently leads senior international HR delegations for the People to People Ambassadors Program based in Washington D.C. - which was established in 1956 under the leadership of former President Dwight Eisenhower. She is the past President of: the North American Human Resource Association for Mexico, USA and Canada; the Canadian Council of Human Resources Associations, and the Human Resource Management Association of Manitoba. Diane has received numerous professional awards and under her leadership, the CWB has been designated as a ‘Top 25 Employer’ in Manitoba in 2008, 2010 and 2011. View Guest page

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Liz Wiseman

Liz Wiseman is president of The Wiseman Group, a leadership research and development center headquartered in Silicon Valley. She advises senior executives and leads strategy and leadership forums for executive teams worldwide. A former executive at Oracle Corporation, she worked as the Vice President of Oracle University and as the global leader for Human Resource Development for 17 years. View Guest page

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Louis Zamperini

Louis Zamperini or Louie, as he likes to be called, is a truly inspiring man who has lived through a series of catastrophes almost too unbearable to believe. His life’s story is told in Laura Hillenbrand’s book Unbroken. Louie was a juvenile delinquent in the 1920’s-turned-Olympic runner in the ‘30’s. He qualified to run on the 1936 Olympic team and was America’s top finisher at the Games in Berlin where Hitler was in power. World War II broke out and Louie joined the U.S. Air Corps as a bombardier. He was on a routine search mission over the Pacific when his plane crashed into the ocean, and Louie and another crew member survived in a life raft, drifting 2,000 miles for 47 days into Japanese controlled waters. His rescuers were also his torturers, as the Japanese put Louie into a series of prison camps. Louie outlasted his captors to return to California. In 1998, Louie carried the Olympic flame during the Winter Games in Nagano, Japan, just outside the town where he had been held captive. Today at 94 years of age, Louie is still spry, and full of life. He lectures audiences across the globe on how to deal with stress, the meaning of Olympism and freedom. His is truly a story of courage, selflessness and humanity. View Guest page

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David Zinger

David Zinger is founder and host of the Employee Engagement Network with over 2,250 members dedicated to employee engagement from around the globe. He has taught for the University of Manitoba for 33 years. He is an expert on employee engagement and social media. His website has over 1000 free articles on employee engagement and strength based leadership. In addition, David has taught Crucial Conversations and The Influencer across Western Canada to over 80 groups. David’s work takes him from Warsaw to Barcelona to British Columbia to Smiley, Saskatchewan. He has recently been interviewed about engagement by the Financial Times in the UK, Canada’s Globe and Mail and CJOB in Winnipeg. View Guest page

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Special Encore Presentation: Extraordinary Positive Performance

January 7, 2014
Hosted by Roy Saunderson and S. Max Brown

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Episode Description

On the next episode of Real Recognition Radio, Roy Saunderson and S. Max Brown will speak with Dr. Kim S. Cameron, the Associate Dean in charge of Executive Education in the Ross School at the University of Michigan, and is the author of Positive Leadership: Strategies for Extraordinary Performance. His past research has been published in more than 120 academic articles and 14 scholarly books, and he was recently recognized as among the top 10 social science scholars whose work has been downloaded from Google.

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Real Recognition Radio

Archives Available on VoiceAmerica Business Channel

You spend 70% of your week in the office. Work should be enjoyed, not endured! We’re going to help you create a better, more positive workplace. A pleasant workplace has much more powerful consequences than you might anticipate – it increases morale, productivity, loyalty and even reduces turnover. This is how the best companies differentiate themselves from the competition. Real Recognition Radio is going to go back to what recognition is really all about. We’re going to help make better people and create more positive relationships. We’ll look at what’s new and exciting in the field of employee rewards, recognition and incentives. We’ll also talk to people who have lived successes and failures to help us learn what works and what doesn’t. Real Recognition Radio will show you how to get real results in the workplace through meaningful recognition solutions.

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Roy Saunderson and S. Max Brown

Roy Saunderson, president and founder of the Recognition Management Institute, is a leading North American expert on employee recognition. A professional speaker for over 20 years, Roy founded RMI over 14-years ago to address the difficulty managers have giving effective recognition to their employees. He has consulted and presented to clients across North America and Europe and has been published extensively on employee recognition. Following the successful launch of his second book, GIVING the Real Recognition Way, he is currently writing additional books to assist senior leaders become more strategic with applying employee recognition the right way.

In the last ten years, S. Max Brown, VP of Organizational Learning for RMI, has made nearly one thousand presentations in locations around the world. He has taken clients rappelling off the Great Wall of China, facilitated at the Parliament of World Religions Conference in Spain, and even survived a severe winter presentation in Regina, Saskatchewan. With his experience in leadership training, speaking, and facilitating around the world, Max brings a global perspective to the challenge of motivating people. Max laces his presentations with stories and examples that inspire people to act. Audiences at companies such as American Express, GE, HSBC, and Jones Apparel have raved about his interactive, engaging style. As a result, he travels 200,000 miles per year to deliver presentations to clients around the globe!

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