Mail Bag: Visual Metrics, Stacked Metrics
April 10, 2014
Hosted by Gwendolyn D. Galsworth, Ph.D.
[Download MP3] [itunes] [Bookmark Episode]
Episode Description
How do I use visual metrics in a food processing plant? In an office? What if no one in my area wants to measure anything? How many stacked metrics can I track at a time? Who updates the metric? How do I handle two shifts that want to measure different things, without piling a lot of work on me, the supervisor: day shift wants to track quality—night shift wants to track downtime? This week is a Mail Bag Show at The Visual Workplace where your host and visual expert, Gwendolyn Galsworth, responds to questions and comments you emailed in. The focus is her recent shows on measurement systems and how supervisors can use them to become leaders of improvement. Tune in for your savvy questions—and pretty darn good responses. Remember: If we use your question on air, we send you one of Gwendolyn’s prize-winning books—FREE. Learning about visual metrics is important. Putting them into action is even better. Your questions show that you are ready to take this on. Tune in/call in: 866-472-5790.
Visual Workplace Radio: Let the Workplace Speak
Archives Available on VoiceAmerica Business Channel
Visual Workplace Radio: Let the Workplace Speak offers the best in practical tools, methods, and strategies for improvement leaders who want to apply workplace visuality and harness its remarkable cultural and bottom line contribution. Visuality: you can’t get to excellence without it.
Each week, award-winning author and foremost visual workplace expert, Dr. Gwendolyn Galsworth, targets new learning and applications through a range of formats, case studies, interviews with business leaders and topic experts.
Whether yours is a factory, hospital, military depot, bank, office or dry cleaners, get informed, get inspired, get visual.
Gwendolyn D. Galsworth, Ph.D.
Gwendolyn D. Galsworth, PhD, is president and founder of Visual Thinking Inc. and The Visual-Lean Institute(r), a training, consulting, and research firm in visual workplace technologies. Over a period of 30 years, Dr. Galsworth has codified the field of visuality into a single coherent framework of thinking and application called the 10-Doorway Model.
In 2005, Dr. Galsworth established the Visual-Lean(r) Institute where in-house and external trainers are licensed in nine core visual workplace courses.
Four of her nine courses are now available as on-line training systems (English/Spanish), with more to come. Galsworth is author of seven books, including two Shingo Prize winners: Visual Workplace/Visual Thinking and Work That Makes Sense, available from her website and Amazon.
Dr. Galsworth began in the 1980s as the head of training/development at Productivity Inc. She worked closely with Dr. Ryuji Fukuda to adapt the CEDAC(r) method for western companies, and with Dr. Shigeo Shingo to develop, among many things, poka-yoke for the West. She was principal developer of Visual Factory, TEIAN (operator-led suggestion systems), and the X-Type Matrix.
A Fellow on the Shingo Institute Faculty and former Baldrige and Shingo Examiners, Galsworth has led study missions to some of the world’s finest companies, including in Japan. Dr. Galsworth lives in New England where she happily works, hikes, and writes.
