Making The Six Core Questions Visual
May 21, 2015
Hosted by Gwendolyn D. Galsworth, Ph.D.
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Episode Description
Who’d argue with the old saw: “There’s no such thing as a dumb question?” Gwendolyn Galsworth, your host at Visual Workplace Radio—that’s who! Recognizing questions exert a powerful pull for information sharing, this week she points out that runaway questions are a BIG workplace problem. The same questions are asked time and again—and their answers exist only in the minds and mouths of others. As a result, the only way we can find out WHAT and HOW MUCH we are supposed to do, HOW and WHEN we are supposed to do it, WHERE the materials/reports/patients are that are part of this—is to find someone and ask them. Sometimes that person has the answer. Far too often he does not. So you ask another person, who may not know either. The questions chain gets longer, spreading like a contagion through the company. Interruptions become a way of life. Info deficits rule the bottom line, instead of profit. Listen as Dr. Galsworth presents the Six Core Questions and tells you how to use them as a cure
Visual Workplace Radio: Let the Workplace Speak
Archives Available on VoiceAmerica Business Channel
Visual Workplace Radio: Let the Workplace Speak offers the best in practical tools, methods, and strategies for improvement leaders who want to apply workplace visuality and harness its remarkable cultural and bottom line contribution. Visuality: you can’t get to excellence without it.
Each week, award-winning author and foremost visual workplace expert, Dr. Gwendolyn Galsworth, targets new learning and applications through a range of formats, case studies, interviews with business leaders and topic experts.
Whether yours is a factory, hospital, military depot, bank, office or dry cleaners, get informed, get inspired, get visual.
Gwendolyn D. Galsworth, Ph.D.
Gwendolyn D. Galsworth, PhD, is president and founder of Visual Thinking Inc. and The Visual-Lean Institute(r), a training, consulting, and research firm in visual workplace technologies. Over a period of 30 years, Dr. Galsworth has codified the field of visuality into a single coherent framework of thinking and application called the 10-Doorway Model.
In 2005, Dr. Galsworth established the Visual-Lean(r) Institute where in-house and external trainers are licensed in nine core visual workplace courses.
Four of her nine courses are now available as on-line training systems (English/Spanish), with more to come. Galsworth is author of seven books, including two Shingo Prize winners: Visual Workplace/Visual Thinking and Work That Makes Sense, available from her website and Amazon.
Dr. Galsworth began in the 1980s as the head of training/development at Productivity Inc. She worked closely with Dr. Ryuji Fukuda to adapt the CEDAC(r) method for western companies, and with Dr. Shigeo Shingo to develop, among many things, poka-yoke for the West. She was principal developer of Visual Factory, TEIAN (operator-led suggestion systems), and the X-Type Matrix.
A Fellow on the Shingo Institute Faculty and former Baldrige and Shingo Examiners, Galsworth has led study missions to some of the world’s finest companies, including in Japan. Dr. Galsworth lives in New England where she happily works, hikes, and writes.
