Encore: The Voice of The User: Who Owns the Metric?
May 19, 2016
Hosted by Gwendolyn D. Galsworth, Ph.D.
[Download MP3] [itunes] [Bookmark Episode]
Episode Description
POP QUIZ: Q/1: How many sets of measures do you need to improve a department’s performance? Answer: one. Q/2: Who owns that measure? Answer: The user. Q/3: Why is it critical for us to understand the importance of those two questions and how to respond to them fully and correctly? For answers, listen to Dr. Gwendolyn Galsworth this week as she lays out that logic. With examples and stories, Gwendolyn shows you how to begin constructing a measurement system that drives—and why it’s mission-critical. It starts with the first brick: identify the owner of the metric and then its voice. Only then will the metric illuminate cause. Only then can it drive. Learn, as Galsworth first walks you through a set metrics that don’t work—that can’t work. Then hear how to shift them. The fact is: metrics can perform on a level far distant from and far better than merely counting and tracking. They can do more than simply monitor performance. They can improve it. Tune in LIVE and call-in: 866-472-5790.
Visual Workplace Radio: Let the Workplace Speak
Archives Available on VoiceAmerica Business Channel
Visual Workplace Radio: Let the Workplace Speak offers the best in practical tools, methods, and strategies for improvement leaders who want to apply workplace visuality and harness its remarkable cultural and bottom line contribution. Visuality: you can’t get to excellence without it.
Each week, award-winning author and foremost visual workplace expert, Dr. Gwendolyn Galsworth, targets new learning and applications through a range of formats, case studies, interviews with business leaders and topic experts.
Whether yours is a factory, hospital, military depot, bank, office or dry cleaners, get informed, get inspired, get visual.
Gwendolyn D. Galsworth, Ph.D.
Gwendolyn D. Galsworth, PhD, is president and founder of Visual Thinking Inc. and The Visual-Lean Institute(r), a training, consulting, and research firm in visual workplace technologies. Over a period of 30 years, Dr. Galsworth has codified the field of visuality into a single coherent framework of thinking and application called the 10-Doorway Model.
In 2005, Dr. Galsworth established the Visual-Lean(r) Institute where in-house and external trainers are licensed in nine core visual workplace courses.
Four of her nine courses are now available as on-line training systems (English/Spanish), with more to come. Galsworth is author of seven books, including two Shingo Prize winners: Visual Workplace/Visual Thinking and Work That Makes Sense, available from her website and Amazon.
Dr. Galsworth began in the 1980s as the head of training/development at Productivity Inc. She worked closely with Dr. Ryuji Fukuda to adapt the CEDAC(r) method for western companies, and with Dr. Shigeo Shingo to develop, among many things, poka-yoke for the West. She was principal developer of Visual Factory, TEIAN (operator-led suggestion systems), and the X-Type Matrix.
A Fellow on the Shingo Institute Faculty and former Baldrige and Shingo Examiners, Galsworth has led study missions to some of the world’s finest companies, including in Japan. Dr. Galsworth lives in New England where she happily works, hikes, and writes.
