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The buzz: Work.
Companies with engaged employees typically retain top talent, enjoy customer satisfaction, and earn best-in-class marks. Their secret sauce? Effective corporate learning programs. On the flip side, lack of funds or bandwidth for great training could result in frustrated, disloyal, ineffective employees. Management has dealer’s choice, but the stakes are only getting higher.
The experts speak.
Richard Edwards, Ovum: “Employee frustration and operational latency are increasing as the workforce tries to do today’s job with yesterday’s tools.”
Kris Pederson, IBM: “We now accep
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