The Philippines BPO Industry Goal to be World Leader in Privacy

September 4, 2018
Hosted by Rebecca Herold

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Guest Information

Episode Description

There are many security & privacy issues related to business process outsourcing (BPO) in general, and to contact centers in particular. The Data Privacy Asia conference (www.DataPrivacyAsia.com) in Manila, Philippines, Sept 19 & 20 will provide advice for how to effectively address those issues. There are many key issues organizations must consider when contracting contact centers: access controls to personal data, ensuring compliance with necessary legal requirements, how caller identities will be confirmed, breach response practices and details, and many more. Organizations need to know that contact centers are effectively addressing privacy and data security risks and compliance requirements. Listen in as Espie Bulseco and Tonichi Parekh discuss the growing BPO industry in the Philiippines, and in particular the actions being taken to put the Philippines at the forefront as the recognized leader in protecting data and privacy in not only Asia, but throughout the world.

Data Security and Privacy with the Privacy Professor

Data Security and Privacy with the Privacy Professor

Tuesday at 2 PM Pacific Time on VoiceAmerica Business Channel

There are more information security and privacy threats than ever before. As more technologies emerge, more big data analytics are used, and more artificial intelligence systems are deployed, cybersecurity and privacy risks grow exponentially. Rebecca has spent her entire career working to improve information security and privacy protections, by not only raising awareness of the issues within businesses and other types of organizations, but also by raising the awareness of these risks in the public and helping them to understand how to better protect their own personal data, allowing them to take their privacy protections into their own hands. Rebecca offers you information about these existing and emerging security and privacy risks and provides fresh insights into the impacts of exploiting these risks, and gives guidance, tips, expert advice, news, with fascinating guests, to help all organizations, and the general public, understand what they need to do to mitigate these risks.

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Rebecca Herold

Rebecca Herold

Rebecca has over 25 years of systems engineering, information security, privacy and compliance experience, is CEO of The Privacy Professor(r) consultancy she founded in 2004, and Co-Founder/President of SIMBUS, LLC Information Security, Privacy, Technology and Compliance cloud services. Rebecca engineered the systems and created all the content for the SIMBUS services, which include an automated risk assessment, a learning management system, breach impact calculator (the first to be published in 2002), breach response and breach management automated tasks system, to name a few. Rebecca has authored 19 books, contributed to several dozen other books, and published hundreds of articles. Rebecca led the NIST Smart Grid Privacy Subgroup for seven years, was a co-founder and officer of the IEEE P1912 Privacy and Security Architecture for Consumer Wireless Devices Working Group, and is on numerous advisory boards. Rebecca was an Adjunct Professor for the Norwich University MSISA program for nine years. Rebecca has received numerous awards for her work, and has provided keynotes on five continents to date. Rebecca is frequently interviewed, including regularly on the KCWI-TV (Des Moines) morning television show, serves on Advisory and Directors boards, provides expert witness services, and is quoted in diverse broadcasts and publications. Rebecca holds the following certifications: FIP, CISSP, CISA, CISM, CIPT, CIPM, CIPP/US, FLMI. Rebecca is based in Des Moines, Iowa, USA.

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