The Kinetic Enterprise: Nurturing Customer Experience, from Lead to Loyalty

July 24, 2020
Hosted by Bonnie D. Graham

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Episode Description

Many organizations profess that the customer is solidly at the center of their business, yet the reality for customer experience can be quite different. Disparate systems, inconsistent processes, and a lack of data-driven insights can make it difficult to create a unified, meaningful experience for the customer. Tune in for insights on how you can deliver a consistent experience across all customer touchpoints with an integrated Lead to Loyalty (L2L) solution—designed to make your customers feel like they are dealing with a single integrated organization. Our panel of transformation specialists will share insights that can help you deliver more personalized human experiences by leveraging customer data and sentiments, exploring what it takes to build loyalty through excellent service, and the details for deploying a highly scalable platform that delivers on the promise of an engaging omnichannel customer experience. Join us for Nurturing Customer Experience, from Lead to Loyalty.

The Kinetic Enterprise(tm): Built to Evolve, Presented by Deloitte

The Kinetic Enterprise(tm): Built to Evolve, Presented by Deloitte

Friday at 6 AM Pacific Time/9 AM Eastern Time on VoiceAmerica Business Channel

Future-proof your business with the Kinetic Enterprise(tm), presented by Deloitte. The Kinetic Enterprise(tm) is an enterprise built to evolve, no matter what tomorrow brings. Explore insights and ideas that can help you reimagine everything, transform your business with SAP(r) solutions, and address disruption head on. This program takes a deep dive into topics that are top-of-mind for leaders today, offering essential guidance that can help you establish the four pillars of the Kinetic Enterprise(tm): Clean, unburdened by technical debt, such as legacy systems with tremendous amounts of custom code. Intelligent, leveraging data to build intelligence, unlock insights, and make an impact. Inclusive, operating with an extensive ecosystem of applications, services, and capabilities for driving improvements and innovation. Responsive, anticipating change and enabled by cloud technologies that allow the enterprise to scale in any direction, on demand.

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Bonnie D. Graham

Bonnie D. Graham

Bonnie D. Graham has been producing and hosting live talk radio since 1998. She is the creator, producer and host of the weekly business talk series, “Coffee Break with Game-Changers, presented by SAP” that debuted in Fall 2011, plus more than two dozen related Game-Changers Radio series also heard on the VoiceAmerica Business Channel.

SAP helps companies of all sizes and industries run simple. From back office to boardroom, warehouse to storefront, operations to finance, SAP empowers people and organizations to work together more efficiently and use business insight more effectively to stay ahead of the competition. We do this by extending the availability of software across on-premise installations, cloud and hybrid deployments, and mobile devices.

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Episode Directory

August 2020

July 2020

  • 7/24/2020: The Kinetic Enterprise: Nurturing Customer Experience, from Lead to Loyalty Listen Now
  • 7/10/2020: The Kinetic Enterprise: Leveraging Cloud to Accelerate Your Kinetic Enterprise Journey Listen Now

June 2020

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