Managing Conflict in the Workplace
December 22, 2010
Hosted by Rehana Absar, Undraye Howard, Gerald McFadden, Linda Shoob, Dr. Sheryl White, and Tom Woll
Conflict is a normal and natural dynamic in the workplace and in our personal lives. The pressure of meeting deadlines; co-workers with different points of views; overlapping roles; value differences—all make conflict inevitable in the workplace. Conflict is not necessarily a negative event. Handled appropriately conflict can lead to valuable insights and productive outcomes. Nonetheless, while conflict can be helpful in spurring creativity and innovation, unresolved and ineffectively handled conflict can erode productivity, impede results, and reduce an organization’s overall success and return on investment. It can lead to physical and/or emotional harm, individuals resigning, broken personal relationships, aggression/violence, reduced morale, increased absenteeism, and destructive blow-ups among co-workers and teams. Today’s show focuses on effectively managing conflict. Dr. G and guests, Dr. Charlotte Houston, Consulting Psychologist and Jordan Goldrich of CUSTOMatrix, will discuss how to create solutions for common difficult situations and behaviors that lead to conflict, along with ways to constructively respond to, manage, and leverage conflict in the workplace.
Wednesday at 2 PM Pacific Time on VoiceAmerica Business Channel
Leadership Matters, the forum of choice for current and emerging public and nonprofit leaders. Co-hosts Dr. Sheryl White, Linda Shoob, Gerald McFadden, Undraye Howard, Tom Woll, and Rehana Absar along with their guests explore practical tips for issues management, human capital strategies, and improving leadership effectiveness. Leadership Matters, your forum for Informing Leaders. Inspiring Solutions!
Rehana Absar, Undraye Howard, Gerald McFadden, Linda Shoob, Dr. Sheryl White, and Tom Woll
Rehana Absar is the Senior Associate, Knowledge Leadership, and Innovation at the Alliance for Strong Families and Communities. In this role, she contributes to content and program development of learning opportunities for the Center on Leadership to support the Alliance’s national network of over 500 nonprofit human-serving organizations. Rehana completed her Master of Public Policy degree at American University in Washington, DC, where she concentrated in policy analysis and nonprofit management. In DC, Rehana served as a Graduate Public Policy Fellow at the Council of Women World Leaders, where she conducted research and assisted in developing strategies to engage the Council’s network of women and community leaders to Council programs and events.
Undraye Howard is vice president of the Center on Leadership at the Alliance for Strong Families and Communities. He also is an adjunct professor at several universities, where he teaches courses on youth, work development, leadership, communication practices and processes, and effectiveness in the human services world. Howard holds master’s in communication with an emphasis in training and development from the University of Wisconsin-Milwaukee. He is currently pursuing his doctoral degree.
Gerald McFadden has served in multiple leadership roles during his 22 year tenure with Volunteers of America serving as the President/CEO for Volunteers of America, Southwest since 1998. As CEO, Gerald provides strategic and executive leadership to the organization. Gerald has been a commissioned minister with the organization since 1984 and has served on the National Board of Directors since 1999. He holds an MBA and a Master’s inUrban and Regional Planning from Pepperdine University.
Linda Shoob brings twenty five years of experience working in the field of leadership development, teambuilding and strategic planning. Linda is recognized for her efforts in assisting clients to develop systems that increase the overall effectiveness of the organization and improve performance and productivity. She works with executive teams to enhance their strategic alignment and assists them in clarifying mission, vision, values, roles, goals, processes and infrastructures.
Dr. Sheryl White, a cultural psychologist, brings over 20 years of experience providing leadership, workforce, and organization development consulting, training, and coaching services to municipalities, nonprofits, educational institutions, and for-profit corporations worldwide. Dr. White, the Vice President of Training and Organization Development at Neighborhood House Association (NHA) in San Diego, CA and is also the founder of NHA’s social enterprise, InnoVisions, which provides professional, leadership, and organization development services to other organizations. Since 1999, Dr. White has served as an executive coach and facilitator with the Center for Creative Leadership. Dr. White is passionate about helping people work better, and better together.
Tom Woll is a national consultant who currently is assisting child-serving agencies in Ohio, Minnesota, Wisconsin, Pennsylvania, Iowa, New York, Maryland, Arizona, Nebraska and Illinois in identifying and responding to strategic change challenges. He is the facilitator of The Strategic Change Initiative. Woll’s projections and principles are based on 43 years of experience in the field and more than 2,000 interviews with public sector leaders, private agency executives, service leaders, and key stakeholders.