Get the Customer Experience Edge: Ten Ways to Wow ‘Em
January 25, 2012
Hosted by Bonnie D. Graham
Whether you’re a start-up or a seasoned company, you’re facing the hard facts of today’s customer experience: it’s a perpetual-motion target and it’s your new competitive battleground. Given these challenges – plus your tight time and tighter budgets – how can you slide the sensitive customer satisfaction needle in the right direction to motivate your employees and satisfy your executives? Tune in for 10 Quick Wins you can implement now and see benefits in the near-term – really! CRM experts Reza Soudagar, Vinay Iyer and Dr. Volker G. Hildebrand will share nuggets of wisdom from chapter 10 of their book, “The Customer Experience Edge: Technology and Techniques for Delivering an Enduring, Profitable, and Positive Experience for Your Customers”. Pour a cup of Joe, Earl or OJ and join us for food for thought as we present Ten On-Ramps to the Customer Experience Freeway.
Coffee Break with Game-Changers, presented by SAP
Wednesday at 8 AM Pacific/11 AM Eastern Time on VoiceAmerica Business Channel
Game-changing technologies are transformational, exciting and disruptive for a reason. They shake up your status quo. They get you thinking about new ways to scale, compete and grow. They move you in amazing new directions.
If you’re not already having a weekly breakfast with game-changers, join us for valuable food for thought, inspiration and information. Learn how you can become the savvy innovator who takes your company across the finish line as you look ahead to the next breakthrough strategy. Coffee Break with Game-Changers, Presented by SAP, is broadcast live every Wednesday at 8 AM Pacific Time and 11 AM Eastern Time on the VoiceAmerica Business Channel.
Bonnie D. Graham
Bonnie D. Graham has been producing and hosting live talk radio since 1998. She is the creator, producer and host of more than 25 weekly business thought leadership talk series presented by SAP under the banner of Coffee Break with Game-Changers Radio, which debuted in 2011. In a uniquely lively, unscripted roundtable discussion format, Game-Changers offers a broad range of expert business and technology insights to a global business audience.
SAP helps companies of all sizes and industries run better. From back office to boardroom, warehouse to storefront, desktop to mobile device, SAP empowers people and organizations to work together more efficiently and use business insight more effectively to stay ahead of the competition. We do this by extending the availability of software across on-premise installations, on-demand deployments, and mobile devices.