On the Cutting Edge: Bank Initiatives in Mobile and Alternative Payments Reshape Customer Expectations

January 3, 2013
Hosted by Té Revesz

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Episode Description

Mobile banking services are now table stakes in highly competitive and ever-changing payments space—and in the process reshaping the competitive space for every consumer facing business. This week, Paul Grill, Partner at First Annapolis Consulting and head of its Mobile & Alternative Payments practice, talks about how banks are leveraging mobile apps to compete with new entrants like Square. And how initiatives like mobile remote deposit capture and merchant discount offers over mobile devices changing customer expectations as they move from discovery to purchase. What does this mean for your business? Your customer loyalty programs? Rewards programs? What’s happening with co-brand, private label, and private financing? How do you integrate online, remote mobile and physical mobile? What about credential storage security? How should your company respond? What cutting edge developments can we expect for 2013, in North America? Globally? What does what does your business need to know?

Global Reach

Global Reach

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We are all operating in a dynamic global marketplace, whether we reach across borders to find new customers and fresh ideas or face overseas competitors in our home market.

Global Reach embraces the opportunities and challenges we encounter when operating in multiple countries and cultures. We talk with entrepreneurs and executives about their strategies for winning in fast changing world markets: cross-cultural communication, global branding, media and marketing, transportation and manufacturing, the future of finance, alternative investment strategies, innovation and IP protection.

Global Reach interviews thought leaders about 21st century megatrends that impact international entities: trends like the business and politics of sustainability, the morphing nature of competitiveness, globalization, global companies vs national governments, worldview and growth prescriptions, emerging markets issues, and the corporate impact on society (governance, ethics and leadership).

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Té Revesz

Té Revesz

Té Revesz is known for her ability to conduct strategic research on a global basis and for her creativity in handling complex business challenges.

As principal of GlobalReach-SBI, a research and consulting firm with a network spanning over 60 countries, Té provides clients with strategic intelligence on market opportunities and threats. She covers such diverse areas as global branding, new product development, payment cards, clinical trials, and political risk. An expert in primary research, Té has interviewed business, government and labor leaders, doctors and technical experts—and managed focus groups—around the world. She was profiled in Super Searchers Go to the Source as one of the top US interviewers.

Prior to founding her own firm, Té headed the Industrial & Healthcare Practices of FIND's Strategic Consulting & Research Group and taught at the Zicklin School of Business (Baruch/CUNY). She was the Editor of Business International’s flagship newsletter and helped create its country risk service.

An NYC native, Té is active with Citizen Action, the URJ’s Commission on Social Action, and NY Neighbors for American Values (defending religious freedom, diversity and equality). She holds a Masters from Columbia’s School of International & Public Affairs and a BA from Goucher College. She’s an avid bike rider, theater buff and farmers market supporter—and the bemused owner of 2 demanding felines.

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