Communication and Relationship Building
April 2, 2013
Hosted by Jill Schiefelbein
Business isn't about numbers or products. Business is about people. This episode of "Communication Nation" focuses on communication and relationship building, and provides listeners with a take-away of three key communication behaviors that lead to success in establishing and maintaining relationships. Have you ever been to a networking event and had a business card shoved in your direction by someone you barely know? Did you follow-up with that person? Probably not. That's because there was no relationship established. If you've been in this situation, or if you're a perpetrator of this situation, listen to this episode to know how to better leverage these opportunities. Special guests Amber Cox, President and COO of the WNBA's Phoenix Mercury, and Hairat Agbaje, Group Sales Representative for the Phoenix Mercury and the NBA's Phoenix Suns, join host Jill Schiefelbein in the VoiceAmerica Studio to discuss how relationships can make or break a business...or your career.
Communication Nation with Jill Schiefelbein
Archives Available on VoiceAmerica Business Channel
Effective communication is often the difference between success and failure. Do you feel confident communicating when the stakes are high? Are you ready to get up in front of any audience at a moment's notice? Do you realize that not saying anything is communicating something? "Communication Nation" will expand your understanding of different communication practices and how they affect day-to-day business operations and relationships. At the root of every management and relational issue lies a communication problem, but many don't understand how communication affects an organization's bottom line. Show topics have a direct impact on business productivity and profitability. We bring these issues to the surface, educating and giving practical advice that can be immediately applied in personal and professional contexts. That's "Communication Nation."
Jill Schiefelbein is an accomplished speaker, author, professor and business owner. She's the owner of Impromptu Guru, a communication consulting company that was named Gilbert, Arizona's 2012 "Rookie of the Year" less than a year after its inception. She works with professional athletes, politicians, business executives and groups to improve their communication and messaging strategies. Impromptu Guru helps clients gain confidence in their communication behaviors, and prepares its clients to speak well, any time, every time.
A co-author of Business and Professional Communication in the Global Workplace, Schiefelbein is artfully skilled in both the theory and practice of business communication. For the past nine years, she has taught undergraduate and graduate courses in Communication and Online Education at the Hugh Downs School of Human Communication at Arizona State University. She makes the theoretical tangible in ways that help organizations increase their productivity and profitability.
Prior to launching Impromptu Guru, Schiefelbein created the Office of Online Programs at ASU's College of Liberal Arts and Sciences, and today she serves as an expert consultant in online education and training to universities and corporate organizations across the country. She created a 52-video series called "60 Second Guru" that provides communication and speaking tips in a series of one-minute videos. She currently has two professional communication books in the works.
Brian Ahearn, CPCU, CTM, CMCT® Brian Ahearn, CMCT, is a Senior Sales Consultant who specializes in sales and customer service training, with an emphasis on applying the science of influence in everyday situations. He is one of 27 individuals in the world who currently holds the CMCT® designation. This specialization in the psychology of persuasion was earned directly from Dr. Robert B. Cialdini – the recognized authority on the science of ethical persuasion. A cum laude graduate of Miami University, Brian has been in the insurance industry for more than 25 years and a part of the State Auto Insurance Group since 1990. During his time in the industry Brian has held positions in personal lines underwriting, commercial lines underwriting and sales. In addition to having his CMCT® certification Brian is a Chartered Property Casualty Underwriter (CPCU) and a Competent Toastmaster (CTM). Brian writes a weekly blog called Influence PEOPLE which has been read by people in 185 countries. Influence PEOPLE recently made the Online Psychology Degree Guide Top 30 Psychology Blogs of 2012. When Brian’s not influencing and selling he enjoys physical activity. In his younger days he was a competitive powerlifter and bodybuilder. When he decided to put the weights down he took up running where he qualified for and ran the historic Boston Marathon twice. He’s been studying martial arts for many years and is a 2nd degree black belt in Taekwondo. Here’s what Dr. Robert Cialdini has to say about Brian: "When Brian Ahearn speaks, people listen. That is so because he knows his material thoroughly, and he knows how to present it superbly. The upshot is that the genuine insights he provides are not just immediately understandable, they are also immediately actionable and profitable." Guest Brian Ahearn
Gelie Akhenblit, CEO /Founder of NetworkingPhoenix.com, has singlehandedly changed Arizona’s business networking landscape by launching and successfully executing her vision for this company. Founded in October 2008, by a then 27-year-old entrepreneur who quit her corporate job to pursue her dream of creating a platform for local networkers to connect, NetworkingPhoenix.com today is Arizona’s leading online resource for business owners, entrepreneurs and professionals. Since its inception, NetworkingPhoenix.com has skyrocketed in popularity quickly becoming one of the most visited websites in Arizona; and with over 25,000 members the website's growth still shows no signs of slowing down. Growing a successful company in five years is quite a feat, but the drive for Gelie is in helping others meet their goals and building relationships. Her motivation is to create something that improves people’s lives daily – whether it’s helping them find that perfect job or making connections with the right people who can help them grow their own business venture. In addition to her website business, Gelie also speaks in engagements on the importance of having a strategy when engaging in social media and face-to-face networking and the power of building and maintaining strategic relationships. Gelie has been rewarded with recognition for her business acumen and community service: In 2010, she was the recipient of NAWBO’s Emerging Visionary Award (which was created specifically for her) and AZ Magazine’s 35 Women Entrepreneurs Under 35. She is currently one of three finalists for the Greater Phoenix Chamber of Commerce’s prestigious 2011 Young ATHENA Award Guest Gelie Akhenblit
AARON BLAU, EA, CPA VICE PRESIDENT at The Blau Company, Ltd. Fellow of the National Tax Practice Institute Aaron is a native to Tempe, Arizona. Aaron followed his father’s footsteps and fell in love with accounting and the study of taxation. Graduating from Arizona State University with a Bachelor of Science in Business Management with emphases on Small Business and Entrepreneurship (Class of 2001), he uses his education to help small business owners better understand their financial and tax picture. Aaron is one of the youngest applicants to pass the Special Enrollment exam, administered by the U.S. Treasury Department, and received his license to practice as a Certified Public Accountant in the state of Arizona. Aaron, having completed a three year course of study, is also a Fellow of the prestigious National Tax Practice Institute. In 2009, Aaron was appointed to the Government Relations Committee of the National Association of Enrolled Agents, providing feedback and analysis which helps to shape NAEA’s responses to the IRS, Governmental Accountability Office, and Tax Inspector General for Tax Administration. He is also active in the Central Arizona Chapter of Enrolled Agents, currently serving as President. Aaron also volunteers in the community and is the current Tresaurer of Hillel at ASU. He specializes in small business taxation and accounting services. He also represents taxpayers in compliance and collection matters before the IRS and state. A proud fan of the Arizona State Sun Devils, Aaron returns every Homecoming to play mellophone with the Alumni Marching Band. Aaron resides in Gilbert and enjoys spending time with his wife and 2 year old son Eli Jacob, trying new restaurants, golfing, traveling, and studying history. Guest Aaron Blau
With statistics indicating that only 30% of the population will make the choice to be happy, Cindy Caldwell instantly realized that meant 70% will never be happy and will go to their graves never having experienced a happy and fulfilled life. What a sobering statistic, and not a positive one to begin a bio, a greeting, or a talk. But it hits us in the face with reality, and the odds are you are one of the 70%. That’s when Cindy’s passion prompted her to brand herself “The Happiness Queen” and make it her life’s purpose and mission to guide women to own their life and create the life of their dreams. Today she is helping women to clearly define their desired life – which includes both their personal lives and their career – and to understand how easy and simple it can be to be a part of the 30%. The odds are that you need to understand how to live a life of authentic happiness and that you need to learn now. The good news is that there are but a few easily understood and doable steps to allow everyone to become a part of the 30 percent. Cindy discusses those steps in her book Own a Happy Life – Be Bold, Be Boundless, Be Beautiful! For more information visit ElegantInnerGuidance.com and OwnAHappyLife.com Guest Cindy Caldwell
Don Cooper—The Sales Heretic™—is an internationally-acclaimed sales expert who helps salespeople, business owners and professionals dramatically increase their sales. He delivers custom training and keynote speeches for corporations, associations, chambers of commerce and other business organizations. You can find free articles, interviews and other sales-boosting resources at www.DonCooper.com. For daily sales tips and more, follow him on Twitter at www.Twitter.com/DonCooper Guest Don Cooper
My career in broadcasting has taken me many places across the country, and one interesting stop in early my weather career was in “Tornado Alley” at KCEN-TV in central Texas. I certainly saw some big-time severe weather during my tenure there, but the most dangerous storms I've ever covered were actually in Mississippi during grad school, when I worked for WTVA-TV and WCBI-TV. After several years in the heat of south it was time for a major change in temperatures, so it was off to WJBK-TV - in Detroit! As you can imagine, in Michigan the focus shifts dramatically to forecasting the kind of fierce winter weather the Great Lakes are so famous for. It was in Detroit that I was honored to receive several broadcast awards, including an Emmy. Despite those years up on the Canadian border, with out a doubt the biggest snowstorms I’ve ever forecasted were right here in Maryland, during the infamous “Snowpocalypse” blizzards of 2009-2010! That triple-header of record smashing storms was simply stunning, and certainly helped prepare me for my current role of Chief Meteorologist here at ABC 2. One thing that remains the same no matter where I’ve worked is that I always like hearing from you the viewer. These days television is a truly “two way” street and I want to hear what you have to say, show off your photos and videos, and especially, see your storm reports! One place you can easily communicate with me (even while I am on-air) is at my Facebook “Like” Page at this link . You can also message me on Twitter anytime here @ABC2Weather or email me at email@example.com . Another reason I hope you’ll reach out to me is because I love speaking to various groups and schools all over the Maryland. In fact, I am also a professional member of the National Speakers Association, so please don’t hesitate to contact me if I can come do a presentation for your group! Before entering the world of television, I served as a navigator in the United States Coast Guard – earning the Humanitarian Service Medal and Special Operations Ribbon for missions off the coasts of Haiti and Cuba. (At one point I even spent some time on duty at the Curtis Bay shipyards here in Baltimore). After the military I attended Salisbury University on the G.I. Bill, earning my Bachelor's Degree in Geography / Atmospheric Science. I went on to earn my Master of Science degree in Geosciences at Mississippi State University, and was awarded the American Meteorological Society’s "Seal of Approval" less than a year after graduating. When I'm not tracking the next storm bearing down on the Chesapeake, I enjoy working out with my CrossFit friends, swimming in Swim Across America , and stand up paddleboarding ( SUP ) in the Bay and especially in OC! Guest Wyatt Everhart
Elizabeth Giorgi a writer and filmmaker from Minneapolis. She was nominated for a Webby and won an Emmy for Science of Watchmen, a documentary short about the physics in the comic book movie, Watchmen. Her work has appeared on Popular Science, Wired, The Huffington Post and Jezebel. She blogs about mixing her life as a nerd with her career at beinggeekchic.com and writes about the intersection of technology and design for Apartment Therapy. Guest Elizabeth Giorgi
Marnie E. Green
Marnie E. Green, Principal Consultant, is the nation’s go-to expert in the development of public sector leaders. She has spent the last 25 years providing valuable step-by-step presentations and programs that create more confident government leaders. Along the way she has served as an executive coach to numerous public leaders at the highest levels. Green is the author of Painless Performance Evaluations: A Practical Approach to Managing Day-to-Day Employee Performance, published by Pearson/Prentice Hall as well as Painless Performance Conversations: A Practical Approach to Critical Day-to-Day Workplace Discussions published by Wiley. Serving a Diverse Range of Public Agencies Her consulting and training clients include public agencies from coast to coast including the U.S. Bureau of Land Management, the States of Arizona, Alaska and Montana, the County of San Diego, CA, the cities of Las Vegas, San Jose, Honolulu, and special districts and authorities including Phoenix-Mesa Gateway Airport, Salt River Project, and West Basin Municipal Water District. She also serves corporate clients such as Charles Schwab, Midwestern University, Nationwide Insurance, and the World Health Organization in Geneva, Switzerland. Uniquely Qualified Green holds a bachelor’s degree in Personnel Management and a Master’s degree in Business Administration-Finance, both from Arizona State University. She is a graduate of Harvard University, Kennedy School of Government’s Art and Practice of Leadership Development residency program. She is one of fewer than ten percent of professional speakers to hold the Certified Speaking Professional (CSP) designation, the speaking profession’s international measure of speaking experience and skill. Active in several professional associations, Marnie is a member of the Society for Human Resource Management, the National Speakers Association, and has served on numerous boards and committees for the International Public Management Association for Human Resources. She is a frequent speaker at local, national, and international conferences on workforce-related issues including Leadership Development, Recruiting and Retaining Top Talent, The Workforce of the Future, and Employee Performance Management. Driven in Work and Play In addition to serving organizations worldwide, her personal accomplishments include reaching the top of Africa’s highest peak, Mt. Kilimanjaro, circumnavigating Western Europe’s highest mountain, Mt. Blanc, riding portions of the Tour de France, and most recently, volcano boarding in Nicaragua. Guest Marnie E. Green
Stacey Harris is Head Rock Star of Hit the Mic Marketing. Through consulting and training she empowers rock star entrepreneurs to shift from their social media time from simply social to powerfully productive. Allowing them to find a new power behind the tools they’re already using. She has a huge passion for music, social media, and entrepreneurship. Learn more at http://hitthemicmarketing.com/ Guest Stacey Harris
Since my first grammar school art class, it was obvious that I am a "creative." Unlike a lot of creatives, I also really enjoy the analytical. Owning my own marketing business, 910 West, gives me the best of both worlds. I use my creative skills in the work that my team and I do building WordPress Websites, designing logos, business cards and any kind of marketing piece you can imagine. I use the analytical delivering SEO that helps our clients get found for the right keywords and drives traffic to their websites. It is this mix of the creative and analytical skills that makes my company 910 West different from our internet marketing competitors—we don't just make things look pretty or create technically awesome pieces that no human wants to read. We create smartly designed marketing pieces that get results. Guest Jasmine Holmes
Andrew John of Johns Refrigeration knows it takes outstanding customer service to build a successful business. Since 1970 Johns Refrigeration has been providing a holistic approach to HVAC repairs, maintenance and installations. Andrew and the rest of the Johns Refrigeration team understand the value of creating and maintaining customer relationships along with comfortable, healthy and energy-efficient environments. Understanding customer needs and delivering solutions is what drives the team at Johns Refrigeration. Not only are technicians the most highly trained in the industry, they are taught communication skills that go beyond on-the-job training. Andrew’s goal is to make his team the best in the business from the office staff to the technicians and sales teams. He brings communication training experts to help his team understand how they can be better at understanding and communicating with customers – and as a team. If a team can communicate effectively, Andrew believes they can also communicate with customers. Johns Refrigeration is in the business of building longstanding employee and customer relationships and creating healthy environments. Andrew John’s first experience in the HVAC industry started almost from birth. His first trip to check a rooftop HVAC unit was when he was in a baby carrier. When he received his driver’s license at the age of 16, he became a service technician. In the last 24 years he has been a service and maintenance technician, installer, manager and customer service representative. Today he is the voice of Johns Refrigeration as a member of the Gilbert Chamber of Commerce, the Better Business Bureau and as an HVAC instructor for SRP and APS. Johns Refrigeration was named 2013 Gilbert Chamber of Commerce Family Business of the Year and 2013 Winner of the Quality Home Comfort Award by ContractingBusiness.com. Guest Andrew John
Brian Kibby is president of McGraw-Hill Higher Education, a leading innovator in the development of 21st century teaching and learning solutions for postsecondary and higher education markets worldwide. He is responsible for the overall strategic direction of the higher education business and the development of market-leading digital tools, platforms and services, including McGraw-Hill Connect, an all-digital course management platform, and McGraw-Hill LearnSmart, the world’s leading intelligent and super-adaptive learning technology. Prior to joining McGraw-Hill in March 2011, Mr. Kibby was with Pearson Education where he was senior vice president of Sales, Marketing and Business Development, leading a business that experienced record growth during his tenure. While at Pearson, he directed the launch of the most successful series of products in the company's history. You can follow Brian on his blog: Brian Kibby Guest Brian Kibby
Mayor John Lewis
Mayor John Lewis was elected as Mayor in May 2009. Prior community involvement includes serving as Co-Chairman of the Town's Diversity Task Force, Organizer of Community Interfaith activities, and Founder of Gilbert's "Constitution Week." He has 30 years of private sector business experience including 20 years with Apollo Group (parent company to the University of Phoenix) and 9 years with Ernst & Young (International Accounting Firm). Assignments have included information technology management, leadership development, and management consulting. He also served in a staff position with U.S. Senator Jake Garn, in Washington DC. He is currently serving in an Adjunct Faculty role in the Business Department at Mesa Community College. Mayor Lewis earned an MBA from the University of Houston and a Bachelor of Science (Finance) from Brigham Young University. He has been married to LaCinda for 32 years and together they have nine children and six grandchildren. The Lewis Family has lived in Gilbert for 27 years. In addition to his mayoral duties, Mayor Lewis also serves on the following regional boards and committees: Arizona League of Cities Executive Committee, Maricopa Association of Government (MAG) Regional Council, MAG Economic Development Committee, Phoenix-Mesa Gateway Airport Board, Greater Phoenix Economic Council Board, East Valley Partnership Board, Arizona BrainFood Executive Board, and Care for Life Advisory Board. Guest Mayor John Lewis
For the past 15 years, Adrianne Lynch has served as the Vice President and an owner of National Contractors dot com, an online construction referral network. Adrianne is a practicing REALTOR and works on behalf of the Gilbert Chamber of Commerce as the Director of Economic Development. In this role, she advocates for business growth, business retention and community development. Adrianne has a passion for involvement in business start-ups and internet-based businesses. By working with venture capital funds and having the ability to align with strategic partners, Adrianne has demonstrated growth through two economic downturns which allows her to be a resource for local business owners. Adrianne Lynch is an Arizona native, has been married for 13 years and has two boys ages 8 and 9. Guest Adrianne Lynch
Anne McAuley is an Arizona based freelance writer and owner of McAuley Freelance Writing. She helps businesses get noticed online through content marketing including blogging, copywriting and social media. She likes to say she is a Word Stylist. While celebrity stylists help their clients find their public style with clothes, hair and make-up, she helps her clients find their style with words and messaging. Anne can be reached at firstname.lastname@example.org or on Twitter @freemcauley. Guest Anne McAuley
Shawn McClain is a regional sales manager at Safelite AutoGlass®, the largest provider of vehicle glass repair and replacement services in the U.S. He is responsible for leading a sales team of 13 people throughout the southwest, including Arizona, New Mexico and west Texas. Shawn has been with Safelite AutoGlass® for seven years, and has worked in a variety of positions ranging from group warehouse manager to general manager. Before joining Safelite AutoGlass®, Shawn worked for Home Depot for five years in various district level management roles. Previously, Shawn served seven years in the Military, including four years in the diving and salvage Navy (for which he earned five medals of accommodation) and three years as an instructor at boot camp (for which he earned two medals of accommodation). Shawn holds a bachelor’s degree from The Ohio State University and an MBA from the University of Phoenix. He currently serves as a member of the Arizona Diamondbacks Foundation Executive Council, co-chair of the D-Backs Celebrity Golf Classic 2013, board member of the Kyrene Foundation, committee member of the Fiesta Invitational Tournament benefiting the Child Crisis Center, and an active member in the Chandler Chamber of Commerce. Shawn is an avid world traveler (visiting 40 different countries), and he enjoys sports, movies and his two chocolate labs – Jake and Ginger. Guest Shawn McClain
A senior in the Interdisciplinary Studies program at Arizona State University, Christina is the marketing assistant and intern for Impromptu Guru. She focuses on promoting and expanding the Communication Nation brand. Guest Christina Miller
A highly sought after business keynote speaker, Craig Price has helped thousands of people learn to find the value in negative thoughts and emotions. As a professional speaker, advisor, podcaster and entertainer, Craig has worked with some of the most effective and diverse corporate leaders, from multibillion-dollar manufacturers to top universities, around the country. He has a background in customer service, entertainment, telecommunications, and safety. A former professional stand-up comedian, Craig won the coveted title of “ Houston’s Funniest Person.” He is also an actor with television, voice-over and national radio program experience. If you are interested in having Craig speak visit his website http://www.TheRealistsGuide.com for more information. And tune into Craig's podcast, Reality Check with Craig Price, at http://realitycheckpodcast.com Guest Craig Price
Colin Tetreault serves as the Senior Policy Advisor of Sustainability to Mayor Stanton of Phoenix, Arizona. Colin oversees the development and recommendation of policy germane to sustainability over the 520 mile2, 1.5 million person population of the City of Phoenix. Acting with a City and regional emphasis, Colin seeks to advance Phoenix’s future: create robust and resilient economic opportunity for all; protect and expand environmental and natural systems while looking to them for useinspired solutions; foster and grow a beautiful, vibrant, pluralistic and socially just culture. As a proponent of education at all levels, Colin leverages his background, work ethic, and personal experiences to advance the education of students. Colin currently serves as a Faculty Associate – focusing on business & sustainability strategy and energy & environmental policy – at Arizona State University’s School of Sustainability. Colin holds a Master of Arts from Arizona State University’s School of Sustainability, the first program of its kind in the United States. Colin holds a Bachelor of Science in Marketing from the W.P. Carey School of Business at Arizona State University. He has studied international business and development at the Baltic Business School while living and consulting in Sweden. Colin actively leads civic and community organizations focused on advancing sustainability issues. As Vice President of the Board for the Green Chamber of Commerce, Colin advances sustainable economic development and business within the Phoenix region. As a Director of the Valley Forward Association, Colin acts as an advocate for a balance between economic development and environmental quality; he and the organization seek to convene business, community and civic leaders in thoughtful public dialogue on critical sustainability issues. Colin actively advances sustainability via guest writing for various organizations, and is a featured dynamic speaker at numerous community engagement meetings, academic forums, professional conferences, and business conventions. Colin passionately volunteers in his community in an effort to promote economic security, social justice, and environmental responsibility. Colin serves as Principal and “Executive Hippie” for S2 Consulting, LLC, an innovation-driven sustainability and management consulting firm. Colin is charged with enabling organizational structure, culture, and operations to be more profitable and sustainability minded through business acumen and scientific rigor. His efforts impact all levels of systems from employees and managers to suppliers and customers. Colin includes his position as a competitive age-group triathlete a point of pride. In the summer of 2009, he finished the Ironman triathlon in Japan and Arizona. Colin completed his third Ironman triathlon in Arizona in November of 2011 and continues to compete each season. Colin is an avid hiker and outdoor enthusiast. Colin welcomes the opportunity to chat and discuss sustainability in its many forms. You may reach him at the following: E-Mail: Colin.Tetreault@asu.edu Phone: (480) 216-9152 Twitter: @ColinTetreault Guest Colin Tetreault
Steve Thomas, General Manager for Uber Phoenix UBER is an international technology company that connects local riders and private drivers in real-time via a mobile app. UBER was founded in San Francisco in 2010 and it's on-demand technology has taken the world by storm, attracting millions of riders in 35+ cities across the world. Now everyone can enjoy an efficient, convenient and elegant private driver experience with a few taps of their phone. Steve is General Manager for Uber Phoenix, a technology company that connects users to private drivers via their mobile application in real-time. Steve is also the founder and CEO of mobile messaging venture, Textfinity, and former Director of Venture Services with Arizona accelerator, Tallwave. Steve is also on the board for Local First Arizona, helping support local entrepreneurship, economic development, and technology innovation in Arizona. Special Promotion for Communication Nation Listeners! Our guest UBER is offering all Communication Nation listeners a free trip up to $20 off your first ride by entering the promo code "ImpromptuGuru"! Download the UBER app on your smartphone or click here to signup and enjoy your first ride with UBER: https://www.uber.com/go/ImpromptuGuru Guest Steve Thomas
A few years back Andrew Youderain was employed in the corporate world at a job he didn’t love. He worked with great people, but the work/life balance was nonexistent and he wanted more control over his own time – so he quit and started his first eCommerce business in 2008. He's been a full-time eCommerce entrepreneur ever since! In the subsequent years Andrew built up a number of online stores from scratch, learned an amazing amount about eCommerce, met some incredible people/entrepreneurs and had the opportunity to travel extensively around the world. Andrew currently owns a number of eCommerce stores including TrollingMotors.net and Right Channel Radios – that are largely managed by an amazing team in the U.S. and abroad. He's a regular contributor to the Shopify blog, and the author of Profitable eCommerce, a well-reviewed ebook on starting an eCommerce store. He lives in the mountains of Montana, where he loves getting outside, fishing, skiing and complaining about how long it takes for summer to arrive. eCommerceFuel.com is dedicated to sharing insights and lessons learned from running a businesses, and is written especially for individuals and small teams hoping to start, grow and operate their own online stores. eCommerce and entrepreneurship have brought an incredible amount of freedom and opportunity to Andrew's life, and his hope is that you find the information he shares helpful in your pursuits. Guest Andrew Youderain