Amaze Every Customer. Every Time

September 3, 2014
Hosted by Chris Ruisi

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Guest Information

Episode Description

Join Chris and his guest Shep Hyken as they explore the five tactical areas of customer amazement: leadership, culture, one-on-one, competitive edge, and community. They will discuss some of Shep’s 52 Amazement Tools–like ”Ask the extra question” and ”Focus on the customer, not the money”–are simple, clear, useful for almost anybody, and supported with compelling research and stories. In addition, they will discuss Shep’s practical and proven approaches regarding: the difference between satisfied customers and loyal customers; the best customer service companies and why; what companies can do to deliver better customer service; simple customer service strategies and how to get employees engaged in a customer service program by creating “service awareness.” If you have customers and want to keep them and get even more, you want to listen in to this show.

Step Up and Play Big

Archives Available on VoiceAmerica Business Channel

The Step Up and Play Big Radio Show with Chris Ruisi will focus on sharing practical concepts and tools addressing leadership, business and entrepreneurship that you can use to become exceptional, raise your personal success bar, and Step Up and Play Big.

Far too many people accept “average” as their personal standard either out of fear, lack of effort, or as a result of a misconception that it is too hard to go beyond average. Our goal is to have you see the possibilities and recognize that exceeding average is not as hard as you may think. People give up far too early and allow themselves to become victims of their circumstances when they can actually be the master of them. We’ll show you how to create your own plan by answering your questions, showcasing expert guests and presenting some great tips.

Chris Ruisi

Chris Ruisi is a nationally recognized executive coach, leadership expert, professional speaker, and author who challenges business leaders to Step Up and Play Big. Drawing on his 35 plus years as a senior level executive on the corporate front lines, Chris helps his clients to discover how to find and use the full measure of their capabilities. Chris combines his detailed insights and real life experiences and creates humorous, inspiring, informative and entertaining speaking programs.

His method incorporates his own proven expertise on how organizations and decision making work in order to help others build solutions. Through enlightening, positive and interactive sessions, Chris works with his clients to cultivate their vision, set goals, prioritize their strategies and then execute a targeted solutions-based plan.

Throughout his corporate career, Chris has received acclaim as a decisive, respected and effective leader, among both superiors and colleagues alike. He has been recognized for his abilities as a rational problem-solver who is able to keep cool, and promote a calm sense of solution-finding among others, through the challenges faced by a major public company in the financial sector. He has also been acknowledged as the kind of leader who has the unique ability to drive individuals to top performance levels.

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