Amaze Every Customer. Every Time
September 3, 2014
Hosted by Chris Ruisi
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Join Chris and his guest Shep Hyken as they explore the five tactical areas of customer amazement: leadership, culture, one-on-one, competitive edge, and community. They will discuss some of Shep’s 52 Amazement Tools–like ”Ask the extra question” and ”Focus on the customer, not the money”–are simple, clear, useful for almost anybody, and supported with compelling research and stories. In addition, they will discuss Shep’s practical and proven approaches regarding: the difference between satisfied customers and loyal customers; the best customer service companies and why; what companies can do to deliver better customer service; simple customer service strategies and how to get employees engaged in a customer service program by creating “service awareness.” If you have customers and want to keep them and get even more, you want to listen in to this show.
Step Up and Play Big
Archives Available on VoiceAmerica Business Channel
The Step Up and Play Big Radio Show with Chris Ruisi will focus on sharing practical concepts and tools addressing leadership, business and entrepreneurship that you can use to become exceptional, raise your personal success bar, and Step Up and Play Big.
Far too many people accept “average” as their personal standard either out of fear, lack of effort, or as a result of a misconception that it is too hard to go beyond average. Our goal is to have you see the possibilities and recognize that exceeding average is not as hard as you may think. People give up far too early and allow themselves to become victims of their circumstances when they can actually be the master of them. We’ll show you how to create your own plan by answering your questions, showcasing expert guests and presenting some great tips.
Chris Ruisi is a nationally recognized executive coach, leadership expert, professional speaker, and author who challenges business leaders to Step Up and Play Big. Drawing on his 35 plus years as a senior level executive on the corporate front lines, Chris helps his clients to discover how to find and use the full measure of their capabilities. Chris combines his detailed insights and real life experiences and creates humorous, inspiring, informative and entertaining speaking programs.
His method incorporates his own proven expertise on how organizations and decision making work in order to help others build solutions. Through enlightening, positive and interactive sessions, Chris works with his clients to cultivate their vision, set goals, prioritize their strategies and then execute a targeted solutions-based plan.
Throughout his corporate career, Chris has received acclaim as a decisive, respected and effective leader, among both superiors and colleagues alike. He has been recognized for his abilities as a rational problem-solver who is able to keep cool, and promote a calm sense of solution-finding among others, through the challenges faced by a major public company in the financial sector. He has also been acknowledged as the kind of leader who has the unique ability to drive individuals to top performance levels.
- 9/24/2014: Challenge Chris - If You Can Listen Now
- 9/17/2014: Selecting Winners Listen Now
- 9/10/2014: Special Encore Presentation: Innovate to Thrive Listen Now
- 9/3/2014: Amaze Every Customer. Every Time Listen Now
Born and raised in Israel, Chad came to the United States determined to capture the American dream. In 1991, that dream came true when Chad started his own company CB Software Systems. Chad is a cyber-strategist. He helps his clients leverage the web to transform their businesses success by increasing their global reach, strengthening their thought leadership and dramatically increasing their revenues. He devotes much of his time to writing, coaching, consulting, speaking, heading his company, and pursuing its vision and is also the co-author with Dr. Alan Weiss of their book, Million Dollar Web Presence. He also enjoys his latest passion as a grandfather to two wonderful, (and of course, brilliant), grandchildren. Having also been a professional guitarist, his grandchildren think he is the coolest guitarist in the world. View Guest page
Robert F. Brands
Robert F. Brands is President and Founder of Brands & Company, LLC. and www.innovationcoach.com . Brands recently authored “"Robert's Rules of Innovation ®” with Martin Kleinman; The imperatives to Create & Sustain “NEW” in Business, published by Wiley Publishing. Brands’ hands-on experience in bringing innovation to market spans decades, and includes the creation and improvement of product development processes and company culture. He has delivered on his pledge to bring “at least one new product per year to market”. Most recently Brands served as President for the Americas of the Lindal Group, innovator and leader in aerosol valves. Before he was Managing Director of the Personal Care Division of Rexam Plastics representing about $1B in sales, with 25 sites worldwide. Under Brands’ stewardship he delivered consistent double-digit profitable growth. Brands grew up in The Netherland and earned a B.S. in Business Administration from HTS Eindhoven, before immigrating to the U.S. View Guest page
In 1997 Patrick Bryant co-founded Go To Team, a video production services company with offices in LA, Chicago, Atlanta, Orlando, Charlotte, Raleigh, Nashville and Charleston. Go To Team specializes in providing high quality video footage to television networks and national corporate clients. In the past ten years Go To Team’s productions have aired on every major network including NBC News, Fox Sports, MTV, the History Channel just to name a few. He has built the company into one of the top 5 largest video crew company’s in the US. Always an entrepreneur, Bryant started his first company at 16. His early opened his eyes to the world of small business. He serves as Chairman of Goodwill Industries and on the Executive Committee of the Charleston Metro Regional Chamber of Commerce. Throughout all of his business ventures Bryant still focuses on the talented people that make it all happen. He strives to find ways to build strong organizations around the most talented creative people. View Guest page
For over two decades Shawn Casemore has been helping organizations and associations improve their leadership and operational effectiveness. His experience includes working with organizations such as Pepsi Co, CN Rail and Spectra Energy, as well as associations like the Chartered Professional Accountants, Canadian Produce Marketing Association, the Association of Manufacturing Excellence and the Institute of Supply Management to name a few. As a recognized speaker and writer, Shawn’s articles have been published in both print and online in several industry publications including “The Globe and Mail”, “CFO Magazine” and “Target Online.” His speaking engagements include dozens of keynotes and concurrent sessions annually for associations and organizations internationally. View Guest page
Bob Danzig has had a varied and exciting life’s journey. He has Survived a childhood in foster care. His first job as teenager was as an office boy at a local newspaper: The Albany, N.Y. Times Union. He became Publisher 19 years later. With newspapers and publishing in his DNA he eventually became the nationwide CEO of All Hearst Newspapers, 7 years later leading of 6,000 employee/colleagues. Under his leadership, Hearst newspapers grew from a company of big city, afternoon field, heavily unionized group of publications, largely, money losers ---to a profit powerhouse---where cash flow grew 100 fold on “his watch”. He led the company in the acquisition of some $2 billion in new businesses. He has authored 9 nonfiction inspirational books and became professional speaker who eventually was elected to The Speakers Hall of Fame. At age 80 he created 5 movie treatments and 1 reality TV show and he is working on another! View Guest page
As the straight-talking host of Food Network’s Restaurant Stakeout, owner of a successful restaurant empire, luxury home developer and dedicated family man - Willie Degel is never living life in the slow lane. He’s a successful restaurateur and TV personality but the serial entrepreneur knows what it’s like to come from humble beginnings. Starting out as a paperboy, Willie worked his way up the success ladder and opened Uncle Jack’s Steakhouse and Jack’s Shack restaurants – and he runs a tight ship. His no-nonsense advice, coaching tips and recommendations on how to turn businesses around has made him a popular Food Network fixture. He believes in giving people a chance and for Willie, the customer is always king, but most of the time, he’s always right. View Guest page
Pierre Dulaine was born in Jaffa, Palestine. After his family relocated, he grew up as a teenager in the UK. Pierre began dancing at age 14. In 1972 he ended up in New York City. He started his dance partnership with Yvonne Marceau in 1976 winning four World Championships in show-dancing and performing in Tommy Tune’s “Grand Hotel” on Broadway for 2½ years. The New York Times dubbed Pierre a “Dancer and Teacher Extraordinaire.” He is best known for sharing the gift of dance with 30 reluctant students in a NYC public school and then, over 20 years, with over 410,000 children in 31 cities around the world. In 2005 Mad Hot Ballroom, the hit documentary and in 2006 Take the Lead, with Antonio Banderas portraying Pierre and his Dancing Classrooms work with children were released. His greatest triumph would be when he returned to Jaffa, to teach Jewish and Palestinian children how to “dance with the enemy.” This journey was chronicled in the new documentary film, Dancing in Jaffa. View Guest page
Scott Eblin is a former Fortune 500 executive, with a leadership development client list that includes some of the world’s best known private and public sector organizations. He is the author of a previous book The Next Level , is an honors graduate of Davidson College and holds a master’s degree in public administration from Harvard University. He has a certificate in leadership coaching from Georgetown University and is a member of the faculty for that program. Scott also holds the designation of Professional Certified Coach from the International Coach Federation. He is a registered yoga teacher. He has appeared on ABC News. View Guest page
Chris Efessiou is an entrepreneur, business leader, speaker, mentor, father, and author of the highly acclaimed book “CDO: Chief Daddy Officer.” In the past 20 years Chris has founded, developed, and managed multiple successful enterprises—all the while being a committed single parent. Chris is committed to inspiring working parents to attain success at work and at home. Chris clearly defines the fundamentals of solid leadership critical in both arenas, and provides advice on how to transfer business skills to parenthood and personal relationships. Chris is a visiting professor and guest lecturer at numerous academic institutions. A business advocate, Chris is a member of the Management Committee of the Small Business Council of the US Chamber of Commerce; an advisor/director on charitable, corporate and academic boards. He is a sought after keynote speaker on topics related to Leadership, Entrepreneurship, and Using Business Skills for Personal Relationships. View Guest page
After 26 years of highly decorated service, Mr. Erfurth is now honorably retired from the Miami-Dade Police Department. In 1997 he was assigned as Commander of The Tactical Narcotics Team. This unit became the most productive unit, and was recognized nationally as one of the top units in the country. As its leader he was responsible for the supervision of 130 officers. Mr. Erfurth worked significant cases in undercover narcotics, and in infiltrating the Mafia, completing his career as the Commander of a Multi-Agency Violent Crime Task Force. In 2013, Mr. Erfurth produced the film Heroes Behind The Badge – Sacrifice & Survival, the follow up to the award winning 2012 film Heroes Behind The Badge. Mr. Erfurth is the President and a Director of “Modern City Entertainment". His duties include investor relations, establishing the Company’s organizational and financial structure, strategic and production planning and developing and producing the Company’s slate of movies and TV shows. View Guest page
Henry Evans is the founder and Managing Partner for Dynamic Results, LLC, and has over 10,000 hours of experience coaching leaders. In 2014, he co-authored Step Up, Lead in Six Moments that Matter with Dr. Colm Foster. He is the author of a previous book Winning with Accountability (over 100,000 copies in print), a five time CEO, and a former Chairman for Vistage, the world's largest organization of CEOs. During school Henry worked on a commercial fishing boat, as a waiter, an intern at a NYC television station, a truck driver and as a rent collector for landlords. Henry has traveled all over the world. Henry has done volunteer work with the Big Brothers Big Sisters Program. He also mentored at-risk youth, served on the Foundation Board for Presbyterian Healthcare. Born and raised in New York City, and currently resides in the bay area of San Francisco. In 1997 he formulated his personal mission statement: “My goal is to leave every person and situation better than I found them.” View Guest page
Colleen Francis is driven by a passion for sales - and results. A successful sales leader for over 20 years, she understands the challenges of selling in today's market. Clients note her frank, no-nonsense approach to solving problems and addressing opportunities – an approach that deliver sales results. Colleen works with business and sales leaders to design, implement and hone their sales teams to seize market opportunities. Whether designing strategy to target a new market or working with a team to improve their productivity, Colleen's results have attracted clients such as Merck, Abbott, Merrill Lynch, and over 1,000 other leading organizations. Colleen is author of popular sales books including the recent "Nonstop Sales Boom". She is a Certified Sales Professional (C.S.P.) and an inductee into the Speaking Hall of Fame. Sales and Marketing Magazine has called Colleen and Engage Selling: one of the top 5 most effective sales training organizations in the market today! View Guest page
Colonel Greg D. Gadson
Colonel Greg D. Gadson, a Chesapeake, Va., native, is garrison commander of Fort Belvoir, Va. Col. Gadson oversees the daily operations of the post, where over 50,000 military personnel and employees provide support, command and control for 140 commands and agencies for the Department of Defense. He was commissioned as a 2nd lieutenant of Field Artillery in 1989 from West Point. He has served in every major conflict including Operations Desert Shield/Storm in Kuwait; Operation Joint Forge in Bosnia-Herzegovina; Operation Enduring Freedom in Afghanistan and Operation Iraqi Freedom. His awards include the Legion of Merit; 3 Bronze Stars; a Purple Heart; the Meritorious Service Medal and the Army Commendation Medal. He is a graduate of Command & General Staff College at Fort Leavenworth, Kansas; holds masters degrees in Information Systems from Webster University; and in Policy Management from Georgetown University. He holds an honorary Doctorate of Laws from Webster University. View Guest page
Codi Gill is a 15 year sales veteran and philanthropic entrepreneur. She has worked in both the private and public sector, in regional, national, and international markets, and has achieved recognition in the top 5% of each sales organization she has worked for in her career. Beyond her sales experience, Codi is also involved in multiple nonprofit initiatives, with a primary focus on supporting families who are battling all forms of pediatric cancer, and advancing pediatric cancer research initiatives. Recently, Codi and two partners started a new nonprofit called Jersey Shore Miles of Smiles. This organization was developed to support community initiatives, disaster relief, families in need, awareness for illnesses and causes that impact our communities. In her spare time, you can find Codi participating in activities with her six children, out to dinner with her amazing husband, or walking her two dogs at the local dog park and dog beach. View Guest page
Ron Hamilton is Founder and Chief Consultant of Practical Human Resources Solutions, a management-consulting firm that provides services in areas such as cutting edge Human Resources practices, HR policy/handbook development, training and leadership development, organization development, compensation/benefits and the development of strategic staffing processes. Prior to starting his consulting practice, Ron served in Senior Management capacities at CoreStates Financial in New Jersey and Philadelphia. His clients range from Fortune 100 companies to “start ups” in a variety of industries. Ron earned his M.S. in Organizational Dynamics from the University of Pennsylvania. He is an Associate Professor at Webster University teaching graduate courses in Management and Human Resources and is an author and speaker on a variety of HR and management subjects. View Guest page
Pat Healey is President & CEO of the Viking Yacht Company, based in New Gretna, NJ. Founded in 1964 by his father, Bill and uncle, Bob, Pat’s boating career began at 14 sweeping floors and emptying trash cans at the plant. Surrounded by talented Viking shipwrights, he learned the business from the keel up. Summers were spent on the docks, in the bilges and in the factory learning every facet of yacht manufacturing. After attending St. Joseph College, Pat joined the sales department where he focused on boat shows and yacht production. An accomplished blue-water fisherman and tournament contender, he brought these experiences to the design table and his eye for detail and performance quickly proved to be the right combination to take the lead in the highly competitive yacht market. Under his tutelage Viking has become the # 1 luxury convertible sport fishing yacht builder in the world with an impressive fleet ranging from 42 to 92 feet, and future orders extending to 2015 and beyond. View Guest page
Bill Healey is a founding member of Kluger Healey, LLC, a law firm which provides a comprehensive range of management-side employment law services. He has been designated by the Supreme Court of New Jersey as a Certified Civil Trial Attorney (a distinction limited to less than 2% of the lawyers in New Jersey). He counsels and represents businesses in a broad range of employment law and commercial matters, and has been successful in all phases of civil practice in New Jersey, New York and Pennsylvania. He received his law degree from Rutgers School of Law-Camden, and his Bachelor of Arts degree from Rutgers College. He is admitted to practice in New Jersey, New York, and Pennsylvania, as well as the United States District Court for the District of New Jersey, the Southern, Eastern and Western Districts of New York, the Eastern District of Pennsylvania, and the United States Court of Appeals (Second and Third Circuits). View Guest page
Bob Hewes is a Senior Partner at Camden Consulting Group with oversight for leadership development, coaching and knowledge management. A skilled strategist, facilitator and coach, Bob designs and architects executive coaching and leadership development services customized to the unique needs of his clients. Bob has coached in a wide variety of industries and business areas including financial services, life sciences, biotechnology, retail, insurance, professional services, high-technology and information technology. Before Camden, Bob was Managing Director and Partner of Strategic Decisions Group. Throughout his career, Bob has worked on and led strategic consulting engagements for numerous clients across various industries to enhance business strategies, improve tangible operating results and increase his client’s capabilities. View Guest page
David Houle is a futurist, thinker and speaker. Houle is consistently ranked as one of the top futurists and futurist keynote speakers on the major search engines and in the world today. In the last three years he has delivered keynotes on six continents and twelve countries. He is often called “the CEOs’ Futurist” having spoken to or advised 2,500+ CEOs and business owners in the past seven years. Houle is a successful author of five books. His first book, the influential and highly acclaimed “The Shift Age” was published in 2008. His fourth book, “Entering the Shift Age” was published by Sourcebooks in January 2013 and reached #1 best seller in the category of Business Planning and Forecasting. He published the already influential short eBook “Is Privacy Dead? The Future of Privacy in the Digital Age” in November 2013 View Guest page
Kevin Hourigan - An adept entrepreneur , Kevin Hourigan has led his web design and web development firm through the brink of the dot-com meltdown in early 2000’s to today’s high-energy, high-performance digital marketing agency known today as Bayshore Solutions. By continually applying lessons and successes in Website Design, Web Development, Search Engine Optimization, Social Media and Interactive Marketing to today’s business dynamics, Kevin has piloted Bayshore Solutions to earn an impressive roster of clients and help those companies grow significantly. As a sought-after technology and marketing advisor to organizations, Kevin Hourigan has shared case-stories and digital marketing growth strategies for businesses at a variety of local and national conferences. He has been or is actively involved with The CEO Council of Tampa Bay, YPO, The Lowry Park Zoo, The Tampa Bay Technology Forum, American Marketing Association, and Tampa Bay Professional Alliance. View Guest page
Shep Hyken is a customer experience expert and the Chief Amazement Officer of Shepard Presentations .He is a New York Times and Wall Street Journal bestselling author and has been inducted into the National Speakers Association Hall of Fame for lifetime achievement in the speaking profession. Shep works with companies and organizations who want to build loyal relationships with their customers and employees. View Guest page
John Jazylo is a Senior Partner of Leadership Capital Group in the firm’s New York office. He is a key member of the firm’s IT, Financial Services, and Board & CEO Practice areas. He has recruited CEO’s, CIO’s and other senior leaders for many global industry leaders, like Ford Motor Company, General Motors, Cooper Industries, AIG, and JPMorgan Chase to name a few. He also has assisted private equity and VC firms in identifying and recruiting senior executives for their portfolio companies. Previously, John served as an Executive Vice President of one of the largest retained executive search firms and was previously President, Managing Director and Founder of JVJ Associates, an HR consulting and executive search firm. Prior to this, John led NYNEX Development Company as its President and CEO. He holds a degree in Economics and is a graduate of Brown University Graduate School of Banking. He has completed Advanced Courses at Harvard and is a professional certified leadership coach. View Guest page
Maj. Gen. James E. Livingston, USMC (Ret.)
Major General Livingston is a native of Towns, Georgia. He was commissioned a Second Lieutenant in the United States Marine Corps in June 1962, following graduation from Auburn University. He retired on September 1, 1995 following over 33 continuous years on active duty. His last assignment was as the Commander of the Marine Forces Reserve in New Orleans, Louisiana. On May 2, 1968, while serving as the Commanding Officer, Company E, 2d Battalion, 4th Marines, he distinguished himself above and beyond the call of duty in action against enemy forces and earned the Congressional Medal of Honor. He is the author of Noble Warrior: The Story of Maj. Gen. James E. Livingston, USMC (Ret.), Medal of Honor. He earned a master’s degree in Management from Webster University. General Livingston currently resides in Mount Pleasant, South Carolina. View Guest page
New Jersey native, Adam Lowy founded Move For Hunger in the summer of 2009. Move For Hunger is a non-profit organization that works with the relocation industry to support the efforts of local food banks.When people move, they throw out a lot of “stuff” when they move. Unfortunately, some of this “stuff” is food that could be delivered to a family in need rather than thrown away. What started with Adam's family's small moving company has grown to work with over 600 relocation companies and 4,000 real estate professionals in 48 states. Together, they have collected over 3.4 million lbs. of food for food banks across the nation – enough to feed over three million people. Adam proudly represents the New York City Hub of the World Economic Forum’s Global Shapers Community. In 2014, he was honored among Forbes 30 Under 30. Adam appeared on MSNBC and was a guest on Meghan McCain’s new show “Raisin’ McCain” in 2013. View Guest page
Stephan Lowy, CEO of Lowy’s Moving Services, has more than 30 years of experience directing his office and industrial relocation company. Stephan has led his company through survival, turnaround and growth modes. Stephan’s additional accomplishments include, Chief Executive officer of Halo Network Management a computer network company, Partner OFW LLC, a real estate development company managing 250K sqft portfolio, Partner Rebounds Basketball, largest basketball training facility in NJ, Grad Moments, a company which produces the new personal image diplomas and certificates of achievement, Turf Trainers LLC an indoor turf sport facility. Stephan holds a BS degree in Public Administration from the University of Arizona. He is member of the Foundation Board at Jersey Shore Medical Center, as well as the Boards of Directors for Ladacin Networks, The Holocaust, Genocide & Human Rights Center at Brookdale Community College. View Guest page
Allan Miham’s signature work Bold Moves® is a strategic system for catapulting high-energy leaders into lives of great contribution. His company, Bold Moves Enterprises, Inc. is an international human performance development firm providing top level coaching and consulting in leadership, performance and team development.
From his early work with US Olympians, to coaching senior executives in over fifteen industries and working with top performing teams to achieve significant results, he has enjoyed being one of the top performance coaches in America.
Allan is the author of two Amazon top bestsellers, Bold Moves - Jump to Outstanding Self-Managed Action published in 2007 and his other Amazon #1 bestseller, Who Are You … When You Are BIG? that he wrote along with Kimberly Roush and was published earlier in 2014. And, we are also going to talk about Allan’s newest book which will be released next year entitled “Out of the Question – How Curious Leaders Win” View Guest page
Like most entrepreneurs, Jim Muehlhausen has an eclectic background ranging from CPA, franchisee, attorney, business owner, consultant, franchisor, public speaker, university professor, and book author. While still attending the Indiana University School of Law, he became the youngest franchisee in Meineke Discount Muffler history (1987-1991). To help business owners share best practices and stop learning from the “School of Hard Knocks,” he wrote the well regarded book The 51 Fatal Business Errors and How to Avoid Them. In 2009, he founded the Business Model Institute which is devoted to the innovation and study of business models.
Jim writes several articles for the Institute each year as well as contributing to publications such as Inc., The Small Business Report, Entrepreneur, BusinessWeek, and various business journals. He also speaks to associations, groups of business owners, and corporations about business model assessment and innovation. View Guest page
When Josh Opperman's love life took a turn for the worse, he found a way to turn it into an opportunity. Nine years ago, Opperman returned to the apartment to find that his fiancée moved out. In lieu of a note, all that she left was the engagement ring. When he tried to sell the ring he'd spent most his life savings on, he found that he could only get a third of the original price. “The offer was staggeringly low," Opperman says on his website. This led him to create an online jewelry auction site called "I Do … Now I Don't." The site connects buyers with people who want to sell their rings. His company was one of Business News Daily’s 10 Best Businesses of the Year. His story has been featured in the Huffington Post, CNN, as well as The Today Show. Josh was Entrepreneur Magazine’s Emerging Entrepreneur of 2013. He is now married to "the real love of his life," is a new father, and runs a successful business. View Guest page
Dr. Janice Presser
Dr. Janice Presser is a behavioral scientist, and CEO of The Gabriel Institute, based in Philadelphia. She has long been a thought leader in talent science and team analytics, and is the author of six books, including the new @DrJanice: Thoughts & Tweets on Leadership, Teamwork & Teamability®. Dr. Presser's current writing explores the theoretical and physical elements of teaming, and the profound impact of teaming analytics on the structure, development, and leadership of teams. he tweets as @DrJanice, networks on LinkedIn, blogs at @DrJanice, and contributes to the conversation on Twitter, LinkedIn, Quora, and in other social media. She is a member of Switch and Shift’s ‘League of Extraordinary Thinkers,’ and a contributing member of Constellation Research’s Orbits group. Her speaking engagements include keynotes, seminars, workshops and webcasts, on topics including innovation, entrepreneurship, leadership, teamwork, and team management. View Guest page
Stephen Reed, CPA, PSA, CGMA is the managing director of the Cowan, Gunteski & Co Monmouth County, NJ office and the shareholder-in-charge of the Manufacturing & Distribution Services Group. He provides comprehensive services that include all facets of accounting, tax, audit and management consulting, especially financial statement analysis and reporting, cost segregation studies, profitability enhancement and business succession planning. Mr. Reed has extensive experience working with manufacturers, distributors, other industrial and service companies of varying sizes, ownership structures and industries. His industry knowledge and practical experience help business owners achieve their goals. Mr. Reed has been a keynote speaker for numerous businesses, professional and civic organizations. A cum laude graduate of Rowan University, Mr. Reed has been honored as “Citizen of the Year” on three different occasions by various organizations. He was also named “Business Person of the Year” by the New Jersey Future Business Leaders of America. View Guest page
Ted Rubin is a leading Social Marketing Strategist, Keynote Speaker, Brand Evangelist, and Acting CMO of Brand Innovators. Many in the social media world know Ted for his enthusiastic, energetic and undeniably personal connection to people. Ted is the most followed CMO on Twitter according to Social Media Marketing Magazine; one of the most interesting CMOs on Twitter according to Say Media, #13 on Forbes Top 50 Social Media Power Influencers, 2013, and number #2 on the Leadtail August 2013 list of Top 25 People Most Mentioned by digital marketers. Collective Bias Co-Founder John Andrews commented "Ted, you were the vision, heartbeat and soul of Collective Bias, thank you for building a great company. You built amazing relationships with the blogger community, clients and employees: you drove epic growth. ROR is the basis of his philosophy…It’s All About Relationships! His book, Return on Relationship was released January 29, 2013. View Guest page
Chris Ruisi is a nationally recognized executive coach, leadership expert, professional speaker, and author who challenges business leaders to Step Up and Play Big. Chris combines his detailed insights and real life experiences and create humorous, inspiring, informative and entertaining speaking programs. His method incorporates his own proven expertise on how organizations and decision - making work in order to help others build solutions. Throughout his corporate career, Chris has received acclaim as a decisive, respected and effective leader, among both superiors and colleagues alike. He has been recognized for his abilities as a rational problem-solver who is able to keep cool, and promote a calm sense of solution-finding among others, through the challenges faced by a major public company in the financial sector. He has also been acknowledged as the kind of leader who has the unique ability to drive individuals to top performance levels. View Guest page
Chris Ruisi is a nationally recognized executive coach, leadership expert, professional speaker, and author who challenges business leaders to Step Up and Play Big. Chris combines his detailed insights and real life experiences and create humorous, inspiring, informative and entertaining speaking programs.
His method incorporates his own proven expertise on how organizations and decision - making work in order to help others build solutions. Throughout his corporate career, Chris has received acclaim as a decisive, respected and effective leader, among both superiors and colleagues alike.
He has been recognized for his abilities as a rational problem-solver who is able to keep cool, and promote a calm sense of solution-finding among others, through the challenges faced by a major public company in the financial sector. He has also been acknowledged as the kind of leader who has the unique ability to drive individuals to top performance levels. View Guest page
Bill Schley is an award-winning branding expert, author, speaker and a life-long entrepreneur. He is President and Co-Founder of BrandTeamSix and is known for creating the Dominant Selling Idea at some of the world's most successful companies. He began his career as a writer at legendary Ted Bates Advertising Agency in New York where he won an Effie Award for sales effective advertising. In addition to The UnStoppables, his fourth book, he is the author of Why Johnny Can't Brand which won the award for "Top 5 Marketing Books of the Year" by Strategy+Business Magazine, and The Micro-Script Rules. He was appeared on CNBC's Street Signs, CNN Money Online and numerous syndicated radio programs. View Guest page
Bill Schley is an award-winning branding expert, author, speaker and a life-long entrepreneur. He is President and Co-Founder of BrandTeamSix and is known for creating the Dominant Selling Idea at some of the world's most successful companies. He began his career as a writer at legendary Ted Bates Advertising Agency in New York where he won an Effie Award for sales effective advertising.
In addition to The UnStoppables, his fourth book, he is the author of Why Johnny Can't Brand which won the award for "Top 5 Marketing Books of the Year" by Strategy+Business Magazine, and The Micro-Script Rules. He was appeared on CNBC's Street Signs, CNN Money Online and numerous syndicated radio programs. View Guest page
Tom Searcy, an expert in sales strategy, works with thousands of executives around the world each year through his workshops and keynote speaking. Through his company Hunt Big Sales, Searcy has helped clients accelerate the growth of their businesses and land more than $6 billion in deals. Searcy is the co-author of Whale Hunting: How to Land Big Sales and Transform Your Company and author of RFPs Suck! How to Master the RFP System Once and for All to Win Big Business. Searcy’s newest book, How to Close a Deal Like Warren Buffett: Lessons from the World’s Greatest Dealmaker, was released in late 2012. More of Searcy’s wisdom can be accessed through his online columns for Forbes, Inc. and CBS MoneyWatch. View Guest page
Margaret Seidler works with leaders and organizations to raise awareness and increase performance using Polarity Thinking, a set of principles and a mapping method which foster “both/and” thinking for better, more sustainable results. Her interest in helping other professionals become more effective leaders began in the early 1990s, when she recognized the need to improve her own leadership skills. She is author of Power Surge, A Conduit for Enlightened Leadership, published in 2008 by Human Resource Development (HRD) Press, Amherst, Massachusetts. Relying on Margaret’s personal experience, Power Surge demonstrates how well-intentioned people can make poor decisions when letting their greatest strengths become undermining weaknesses. Her education includes a BA in Psychology and Master in Public Administration from the University of South Carolina. In 2009, Margaret became one of only eighteen certified Polarity Management® Masters across the United States and Canada. View Guest page
Jim Serger graduated from the University of Cincinnati; Delta Tau Delta Fraternity member. He served four years in the U.S. Navy. While in the Navy, he lived in Japan for four years and served on board the USS Independence (CV-62). Jim backpacked throughout Asia numerous times; climbed Mt. Fuji, and is an avid sports fan. Jim worked at a little convenience store for six years in high school and college and in the packaged ice industry for 18 years after the Navy. In 2012 Jim rode a bicycle from Indiana to Florida for cancer. Jim currently is a operations manager with G2 Secure Staff at the Indianapolis Airport. Jim’s first book was Go the Distance(2011), second book 2000 Miles on Wisdom (2015). He and his loving wife Tarla of 15 years, have an adorable ten year old daughter, Maggie. The Serger family lives in Carmel, Indiana. View Guest page
Peter Shankman is a Dad, husband, entrepreneur, and angel investor. He’s a world traveler by design and necessity. He’s an Ironman Triathlete, a NASA Advisor, a Dell Entrepreneur-in-Residence, a board member, advisory board member, TEDx speaker, and cat father, who blames ADHD for most of his success. Peter is best known for founding Help A Reporter Out (HARO), the social media website that redefined how journalism and PR works by connecting millions of sources with hundreds of thousands of journalists around the world each day, for free. HARO was acquired by Vocus in 2010. Peter recently launched Shankman|Honig, a new consultancy designed to reinvent customer service, at www.shankmanhonig.com. Peter has been described as redefining the art of networking and can show listeners how to merge their creativity and adventure to help their companies. View Guest page
Andrew J. Sherman
Andrew J. Sherman is a Partner in the Washington, D.C. office of Jones Day, with over 2,700 attorneys worldwide. Mr. Sherman is a recognized international authority on the legal and strategic issues affecting small and growing companies. He is also an Adjunct Professor in the MBA program at the University of Maryland and Georgetown University where he has taught courses on business growth, capital formation and entrepreneurship for over twenty-three years and won numerous teaching awards at both schools. Mr. Sherman is the author of twenty-six books on the legal and strategic aspects of business growth and capital formation. He has spent years navigating the freeways and back roads of life. The author of 17 business strategy books, Road Rules is the first of his published works to share his life experiences with others. With wit and enthusiasm he provides his perspective on the lessons he has learned along the way. You will never view your morning commute the same View Guest page
Mike is the Founder, President and CEO of Sprouse Marketing Group, an enterprise that provides businesses with deep expertise in all facets of marketing, and helps clients boost sales, build their brands, and grow sustainably. The company’s core businesses include e-commerce consulting, traffic & Search Engine Optimization (SEO) growth, branding & creative design and marketing strategy. Previously, Mike was the Chief Marketing Officer for one of the largest, privately-owned internet marketing companies in the world, Epic Media Group. He published a book, “The Greatness Gap”, which details personal strategies to maximize one’s professional career. Mike was also the Senior Vice President of Marketing at Playboy, the youngest senior executive in the company's history at the time. He attended the University of Notre Dame, graduated with honors with a degree in Accounting. Mike grew up in Fairfield, CT, lives with his wife, daughter and two dogs in Chicago. View Guest page
Adam Witty is the Founder and CEO of Advantage Media Group. Since 2005, Witty has helped authors grow their credibility, influence and business by supporting them with the tools to write, publish, market and sell their book. He is an in-demand speaker, teacher and a frequent guest on the acclaimed Extreme Entrepreneurship Tour. Witty has been featured in the Wall Street Journal, Investors Business Daily, Young Money Magazine, on ABC and Fox and was selected as one of Inc. Magazine 30 Under 30 for “America’s coolest young entrepreneurs” in 2011. He is the author of multiple books, including 21 Ways to Build Your Business with a Book. Witty serves on the Board of Directors of Banco MicroCapital and Youth Entrepreneurship South Carolina. He is also a member of the Council on Small Business for the US Chamber of Commerce. Witty is a proud alumnus of Clemson University. View Guest page
After nearly two decades in politics, public relations and marketing, Misty Young risked everything to buy the Squeeze In, a little “hippie restaurant” nestled in the High Sierra in historic downtown Truckee, California. Throwing herself in with reckless abandon, working days, nights, weekends and holidays, Misty made it her mission to understand the business from top to bottom. She served guests, cooked omelet’s, washed dishes, cleaned bathrooms, mopped floors, paid vendors, prepared payroll and tax returns. During her dramatic growth phase, Misty’s emphasis changed dramatically from focusing on processes -- to focusing on people. She developed a comprehensive training program designed to assure every single guest was being served as if by an owner of the company. Misty’s best selling book, “From Rags to Restaurants: The Secret Recipe to Success” and has launched her personal brand, The Restaurant Lady, as a resource to independent restaurant owners. View Guest page