Digital Transformation for Utilities: Customer Service Innovations

October 6, 2015
Hosted by Bonnie D. Graham

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Episode Description

The buzz: Power up! With a projected 10-billion world population by 2050, the demand for electricity, natural gas, and water will double or triple. Energy and water consumption will soar as vehicles and transit go electric. The digital economy needs clean, dependable, affordable power, but disruptive de-carbonization, deregulation and decentralization could have dire consequences for the utilities hierarchy and its customers. Will utilities business models, based on $ trillions of plants and grids, collapse or survive new market players like Google and Tesla? Can customer service innovations save the day? The experts speak. Michael Shanko, CMS Energy: “The most dangerous phrase in the language is, ‘We’ve always done it this way’” (Grace Hopper). Jill Feblowitz, IDC: “The future ain't what it used to be" (Yogi Berra). James McClelland, SAP: “Digital transformation requires a healthy dose of paranoia.” Join us for Digital Transformation for Utilities: Customer Service Innovations.

Digital Industries: Changing The Game, Presented by SAP

Digital Industries: Changing The Game, Presented by SAP

Tuesday at 9 AM Pacific Time on VoiceAmerica Business Channel

Game-changing technology strategies are transformational, exciting and disruptive for a reason. They shake up your status quo. They get you thinking about new ways to scale, compete and grow. They move you in amazing new directions.

Join host Bonnie D. Graham as she invites you to take an additional coffee break with game-changers for our special series on how the world`s digitization is impacting YOUR industry, on Digital Industries: Changing The Game.

Learn how you can become a digital leader who takes your company across the finish line as you look ahead to the next wave of industry-specific digital solutions.

Digital Industries: Changing The Game, presented by SAP, can be heard live Tuesdays at 9 AM Pacific Time / 12 PM Eastern Time on the VoiceAmerica Business Channel.

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Bonnie D. Graham

Bonnie D. Graham

Bonnie D. Graham has been producing and hosting live talk radio since 1998. She is the creator, producer and host of more than 25 weekly business thought leadership talk series presented by SAP under the banner of Coffee Break with Game-Changers Radio, which debuted in 2011. In a uniquely lively, unscripted roundtable discussion format, Game-Changers offers a broad range of expert business and technology insights to a global business audience.

SAP helps companies of all sizes and industries run better. From back office to boardroom, warehouse to storefront, desktop to mobile device, SAP empowers people and organizations to work together more efficiently and use business insight more effectively to stay ahead of the competition. We do this by extending the availability of software across on-premise installations, on-demand deployments, and mobile devices.

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Episode Directory

November 2016

October 2016

August 2016

Pradeep Amladi

Pradeep Amladi is the Vice President of Marketing for Energy, Natural Resources and Discrete Manufacturing Industries at SAP. Prior to SAP, he was with i2 Technologies, Epiphany, Hewlett Packard and startups. Pradeep’s work experience includes engineering, business development, product management and marketing. He holds graduate degrees in engineering and management. View Guest page

Episode Listing:

Heather Ashton


Heather Ashton is a Research Manager at IDC Manufacturing Insights. Heather leads the Service Innovation and Connected Products Strategies Service, where she focuses on how manufacturers are applying transformational technology like IoT to aftermarket service in their efforts to increase customer centricity. Automotive is one of the key industries that Heather's research covers. Heather has enjoyed working as an industry analyst for nearly two decades, and she is an active participant and speaker at industry events. She contributes regularly to the IDC Community blog: https://idc-community.com/manufacturing/manufacturing-value-chain/obd_ii_offers_way_for_older_cars_to_become_connected. View Guest page

Episode Listing:

Joe Barkai


Joe Barkai is an independent industry analyst and consultant whose experience spans product development, product management, and technical and business consulting in industries that include automotive, industrial equipment, high tech and medical equipment. Joe’s consulting practice focuses on methods, processes and information technology tools to improve operations and decision-making capabilities in all product lifecycle phases: innovation, design and engineering, manufacturing, after-sales service, and end-of-life. Current activities include the industrial Internet of Things (IIoT), connected cars, telematics and PLM. Previously, Joe was vice president of research at IDC, covering discrete manufacturing industries and leading global practices in product lifecycle management (PLM), service lifecycle management (SLM), and connected cars. Joe blogs at http://JoeBarkai.com. Additionally, he serves on the board of the Society of Automotive Engineers. View Guest page

Episode Listing:

Alfred Becker


Alfred Becker focuses on paper and packaging within SAP for over 10 years as a Product Manager of Mill Products industry. He drives the future of the SAP solution portfolio for paper and packaging, and he defines the partner strategy for this industry. Alfred drives co-innovation with strategic customers and industry organizations for SAP to be able to offer comprehensive solutions and best practices. In 1998 Alfred achieved Graduation as a Pharmaceutical Engineer in Heidelberg, Germany. View Guest page

Episode Listing:

Johan Bergh



Johan Bergh assumed the leadership of DigitalRoute in December 2013, having previously served as the company´s Chief Operating Officer. He has been a well-known and highly respected leader in the IT industry for over two decades, with a focus on the telecom industry. Most recently he has served as Divisional Managing Director of Logica Sverige AB, where his achievements included building Logica´s Utilities & Telecoms division into one of the company´s most consistently profitable units. Before Logica, Johan held the position of Vice President with Atos Origin Nordic business. Prior to that, he spent eleven years in senior roles with Ericsson. View Guest page

Episode Listing:

Dan Berthiaume


Dan Berthiaume joined Chain Store Age as the senior technology editor in April 2013. He has broad experience covering business, high tech, government, education, and general interest. He also has experience ghostwriting and editing nonfiction business books, and is an award-winning fiction author who has been published in several literary journals. He graduated from the University of Massachusetts with a Bachelor's degree in English. View Guest page

Episode Listing:

Patrice Cappello


Patrice Cappello is SAP’s North America Industry Lead for the Professional Services Industry. She brings more than 20 years of operational software and business development experience to the professional services industry practice, helping customers across the globe on their digital transformation journey. Patrice has experience applying technology to profoundly improve business performance within multiple industry verticals including Professional Services, Government Contracting, Civilian Agencies, Transportation, and Manufacturing. Starting her software career in 1990 with Epicor (formerly Platinum Software), Patrice then worked for several business software companies including Computron, Evolve Software and finally Deltek Corporation as the Vice President of Sales for their ProServ Business Unit. She joined SAP in 2011, and hails from the site of the original tea party — Boston, MA. View Guest page

Episode Listing:

Nancy Casey


Nancy Casey leads the Customer Centric Merchandising and Marketing business solution area at SAP. Nancy manages strategy and development of software solutions which enable retailers to understand their customers and effectively drive beautiful customer experiences. Nancy has been at SAP for over 10 years. She has more than 20 years of experience in the retail, consumer and software industries. Prior to SAP, Nancy has held executive positions in numerous companies including Deloitte Consulting, Saks Fifth Avenue and several Silicon Valley startups. Nancy has her MBA from The Wharton School, and obtained her BA from Cornell University. View Guest page

Episode Listing:

Brian Cederborg


With 28 years combined industry and consulting experience, Brian Cederborg specializes in driving retail and wholesale transformation programs and is formerly Capgemini’s Canadian Retail Community of Practice Leader. He is IS-Retail and Project Management Professional (PMP) certified and received his MBA in Consumer Insight and Finance from the University of Texas at Austin, where he graduated top in his class. View Guest page

Episode Listing:

Jason Coffman


Jason Coffman, Deloitte Consulting – Manufacturing Principal, is based in Deloitte’s Detroit office focused mainly on Automotive OEMs and Tier 1 Suppliers. Jason has market eminence as a thought leader in Sales and Marketing (Vehicle, Parts, and Service) and business transformation through large scale Digital and IT enabled programs. He has published the following articles in 2015: Autonomous Cars and Automotive Manufacturing and Producing Electric Vehicles in an Evolving Market. Jason also serves on the executive board of Junior Achievement of Southeastern Michigan. View Guest page

Episode Listing:

Edward Cone

Edward Cone, Deputy Director of Thought Leadership and Technology Practice Lead at Oxford Economics, oversees global research programs and is responsible for the Thought Leadership group’s social media and multimedia programs. His areas of expertise include cloud computing, the Internet of Things, the impact of technology on business performance, and healthcare organizations. Ed joined the firm in 2012 after over two decades as a business and technology journalist based in New York, Paris, and North Carolina, including stints as an editor and senior writer at Ziff Davis magazines (CIO Insight, Baseline, InteractiveWeek), a contributing editor at Wired, and a staff writer at Forbes. An early adopter of social media, his case study on the use of the internet in presidential campaigns and corporate marketing won a national editors’ award for excellence. Ed has contributed to a magazines and papers on topics from restaurants to rock climbing. He has a BA from Haverford College. View Guest page

Episode Listing:

Rick Costanzo



As EVP and General Manager of SAP Telco Industry and Mobility Solutions, Rick Costanzo leads an integrated global team of sales, services, enablement, and solutions management experts across the SAP portfolio for the telecommunications industry and mobile solutions. In cooperation with product development, he has driven the launch of a fully integrated SAP Mobile Platform, created a seamless Mobile Secure experience, and simplified the partner-first model. Rick honed his understanding of mobile solutions and telecommunications over 20 years in senior management roles, including network services, operations, marketing, and sales at BlackBerry and AT&T. Joining RIM in 1999, Rick built BlackBerry’s business in Europe and later in Latin America from the ground up, achieving triple digit billion dollar revenue growth during his time with the company. Most recently, Rick was EVP of Global Sales and Regional Marketing at BlackBerry. He speaks Italian, Spanish, French, and English. View Guest page

Episode Listing:

Penny Crosman



Penny Crosman is Editor in Chief of Bank Technology News and Technology Editor of American Banker. She directs the development of news and feature stories on technology topics. Recent coverage has focused on cybersecurity, identity theft, fintech startups, Big Data, cloud computing, social media and wearable banking. Penny also frequently moderates conference panels and webcasts. She has held senior editorial roles at Bank Systems & Technology, Wall Street & Technology, Intelligent Enterprise and Network Magazine, among other titles. View Guest page

Episode Listing:

Davor Ebling



Davor Ebling is a Global Director, SAP Omnichannel Banking Solutions, specifically focusing on SAP’s Mobile Banking, Mobile Money and Mobile Payments offerings. As part of his responsibilities, Davor is driving the strategy and roadmap for the SAP’s Mobile offerings for the Global Banking Industry Business Unit. He has more than 15 years of mobile experience, and more than 9 years of banking experience. Prior to joining SAP, Davor was a Vice President of Mobile, e-Commerce and Payments Strategy for JPMorgan Chase & Co. He also held a similar role at Wells Fargo & Co., and among other achievements related to mobile and online banking, he was also instrumental in launching the first Wells Fargo’s iPhone app in 2007. Davor holds an MBA degree in Investment Banking from the Mason School of Business (USA). View Guest page

Episode Listing:

Nick Evans



Nick Evans has spent his entire career to date in the agricultural industry. Following graduation in agriculture from Aberystwyth University, Nick joined ICI plc in their fertilisers division in a sales and marketing capacity. After 5 years spent with ICI in Warwickshire and Latterly Billingham, he joined what was then Capital Bank, now Lloyds Banking Group, as the Managing Director of NFU Mutual Finance. After 12 years he left the Bank in 2000 as Director of Agriculture in order to set up First4Farming Limited (F4F) with some of the leading players in the agricultural inputs sector. Since 2000, F4F has expanded domestically through organic growth, acquisition and geographically to become the leading specialist IT integration and solution provider the agricultural and animal health supply network. View Guest page

Episode Listing:

Jill Feblowitz

Jill Feblowitz is a nationally recognized thought leader in the application of information technology to the business problems of the energy industry. As an analyst, her understanding of the needs of the industry is grounded over 25 years of experience working as an analyst consultant and in the field. Jill has consulted professionals in the energy industry – working with all levels from field workers, traders and engineers to C-Level executives – representing Information Technology and lines of business. As Vice President for IDC Energy Insights, Ms. Feblowitz manages a group of analysts that provide research-based advisory and consulting services that will enable energy executives in oil and gas and utilities to maximize the business value of their technology investments and minimize technology risk through accurate planning. View Guest page

Episode Listing:

Holger Fritzinger


Holger Fritzinger is currently Vice President in SAP’s Mobile Solution Management. His focus areas are the Apple/SAP Partnership, Mobile Strategy, and the role of Mobile in Digital Transformation. Holger also focuses on the roll out of SAP Fiori, where he was closely involved in large customer engagements. Previously he was responsible for the Customer Solution Adoption Applications, focusing on adoption of new SAP solutions, including HANA for Retail and Mobile apps for Retail Execution. As the head of the Tech Industry Business Unit he defined SAP’s approach for key topics like Outsourced Manufacturing, Solution Selling, and Analytics with Business Objects. Before joining the High Tech IBU, Holger worked as Program Director for SAP Consulting and successfully managed several large global SAP Implementations. Holger has 20+ years of SAP experience in a variety of roles, based in Walldorf and Palo Alto. View Guest page

Episode Listing:

Christina Giraud


Christina Giraud is a technology and business evangelist, a Chief Solution Expert at SAP and the Global Lead for Big Data in Telecom. She works with Fortune 500 customers, partners and colleagues across the globe to innovate and drive new value and digital transformation, using her curious mind and leading technology innovations including big, fast, smart data. Christina and her customers jointly figure out how to do things that have never been done before, creating thought leadership, strong differentiation, and ultimate business success. Christina brings extensive international experience in the ICT domain from the telecom and multimedia industry including established organizations as well as startups. She holds a Master of Science in Electrical Engineering from the Royal Institute of Technology in Stockholm. View Guest page

Episode Listing:

Tilman Goettke

Tilman Goettke takes care of communication and strategy for the Energy and Natural Resources Sector at SAP SE, currently focusing on the impact of digital transformation on the Chemicals, Oil & Gas, Utilities, Mill & Mining industries. Tilman has been with SAP for 15 years in multiple roles, including sales and presales to the banking industry, field enablement, solution marketing, and solution management. Before SAP, he worked in IT consulting and software development. Tilman holds university diplomas in computer science and business administration. View Guest page

Episode Listing:

Jeff Goldberg


Jeff Goldberg is a Managing Director in Accenture’s Retail North America business and a member of the Global Retail Leadership team. Jeff has direct responsibility for some of Accenture’s most significant client relationships. Jeff is also responsible for leading Accenture’s retail and fashion partner ecosystem focused on developing, maintaining and extending relationships with strategic and emerging technology partners, directing associated investments and managing retail-centric industry analysts. Building on Jeff’s leadership and involvement in significant SAP-centric accounts in North America, he is also responsible for defining and leading Accenture’s Global Retail and Fashion SAP collaboration program. Jeff joined Accenture in 1991 after earning both Bachelor of Science and Master of Science degrees in Computer Science from Northern Illinois University. When not supporting his clients, Jeff enjoys traveling and is an avid wildlife photographer. View Guest page

Episode Listing:

Adrianna Gregory

Adrianna Gregory, Associate Editor for the Technology Practice, supports global research programs for the Thought Leadership group at Oxford Economics. Since joining the firm in 2013, she has developed and coordinated projects on subjects including cloud computing, advanced manufacturing, open-source software, and strategic workforce development. Based in New York, Adrianna is involved in all aspects of research, reporting, and analysis. She also develops social and multimedia deliverables for Thought Leadership programs, managing social media research hubs for global clients; producing interactive infographics, animated videos, and slideshows; and exploring ways to expand the team’s multimedia deliverables. Adrianna graduated from The University of Georgia with degrees in Comparative Literature and Russian. While in school, she edited several research and literary journals. View Guest page

Episode Listing:

Terri Haney


Terri Haney is a Strategic Business Management Consultant with SAP, with deep telecommunications industry experience. Terri’s rare combination of strategic business acumen with technical proficiency, enables her to comprehend not just how a solution works, but why it is needed in the first place. Her specialties include IFRS, merging corporate business practices and applications, mergers and acquisitions and quality management to name a few. In addition, Terri’s leadership experience includes a 14-year stint as a Professor at the University of Phoenix in Dallas, Texas, teaching business management, organizational behavior, and quality management. View Guest page

Episode Listing:

Daniel Haudenschild

Daniel Haudenschild, Partner - Financial Service Advisory at EY, Zürich area, Switzerland, leads the performance improvement division for EY’s Financial Services Advisory in Europe, the Middle East, India and Africa, as well as EY’s SAP practice for financial services in the region. His responsibilities include providing guidance, motivation and strategies to senior stakeholders and teams. With a background in advisory, Daniel works with the largest global financial organizations to understand business challenges and seek opportunities to add value through practical deployment of technology and cloud applications. Daniel’s past advisory experience includes delivering systems enabled transformation at the Big 4 firms. He also has worked for some of the world’s leading financial institutions, including Barclays, Morgan Stanley, Deutsche Bank, Zurich Insurance Group, Swiss Re and others. View Guest page

Episode Listing:

Rob Hetherington


Rob Hetherington is Global Head of Financial Services Industry Unit for SAP, responsible for SAP´s end-to-end footprint & ambition in FSI, which today covers more than 19,700 existing banking, insurance and capital market clients worldwide. Rob has spent the majority of his career in the Financial Services sector, as a banker and as a consultant. He has held senior roles in a 17-year career at Accenture, where he was a Managing Partner and led the firm's FS consulting business in Europe, Africa and Latin America; and at Capgemini as a Senior Vice President in the Financial Services consulting business, and a member of the global FS consulting operating committee. He has worked internationally. His bank clients have included Barclays, HSBC, RBS, Deutsche Bank and JP Morgan, and insurer clients Aviva, Prudential, Axa and ZFS. He has advised senior client executives on a range of strategic topics. He started his career as a corporate banker and corporate financier. View Guest page

Episode Listing:

Valerie Jalufka


Valerie Jalufka is a Managing Director in Accenture’s Energy Industry Group focused on designing and delivering business transformation programs for Energy companies. Valerie brings deep experience in Upstream, Energy Trading, Project Management, Change Management, and Outsourcing. Valerie is responsible for Accenture's industry template solutions for Upstream Independents and Accenture's North America Hydrocarbon and Commercial Accounting practice. View Guest page

Episode Listing:

Rob Jekielek



Rob Jekielek is Vice President of Consulting at Reputation Institute, leading the New York City office, as well as Financial Service and Healthcare Practices. Rob is responsible for developing and leading corporate brand and reputation strategy projects for senior executives at some of the largest and best known companies in the world. He brings extensive experience implementing solutions for companies with varied business models across a number of industries, including Healthcare, Pharmaceuticals, Banking, Insurance, Energy/Utilities, Beverage, and Consumer Packaged Goods. View Guest page

Episode Listing:

Ari Kaplan


Ari Kaplan, the principal of Ari Kaplan Advisors, is a leading legal industry analyst, an inaugural Fastcase 50 honoree, and a finalist for ILTA's 2015 Thought Leader of the Year award. His most recent book, Reinventing Professional Services: Building Your Business in the Digital Marketplace, was released in Japanese; and Thomson Reuters is publishing the second edition of The Opportunity Maker: Strategies for Inspiring Your Legal Career Through Creative Networking and Business Development in 2016. He is the principal researcher for a variety of widely distributed benchmarking reports and has been the keynote speaker for events in Australia, Canada, the United Kingdom, and throughout the U.S. Kaplan is also the founder of the Lawcountability® business development platform and iPhone app, a finalist for ILTA’s 2015 Innovative Solution Provider of the Year award, and a two-time Ironman triathlon finisher. View Guest page

Episode Listing:

E.J. Kenney


E. J. Kenney leads the Consumer Products industry and Agribusiness sector for SAP. As Global Head for consumer industries, he is responsible for the strategic growth plans and solution portfolio for Consumer Products, including the food, beverage, home and personal care, fashion and consumer durables segments, as well as the Agribusiness sector across industries. In his 28 years of business leadership, he has developed and implemented innovative transformational strategies to drive business outcomes for global companies. Prior to SAP, E. J. was a supply chain executive with a leading consumer products manufacturer where he directed supply chain processes, specified and implemented information technologies, and developed strategic and capacity plans to support major capital expansions and acquisitions. E.J. earned a B.S. in Industrial Engineering from Lehigh University, and is certified in production and inventory management through the American Production Inventory Control Society. View Guest page

Episode Listing:

Carmen Krueger



Carmen Krueger currently serves as the General Manager of the Cloud line of business for SAP NS2 (SAP National Security and Services). Carmen is responsible for the stand up and operation of the SAP NS2 U.S. Federal Secure Cloud. Prior to this position, Carmen served as Vice President of Sales, leading the U.S. Federal Sales team across the Federal government, Aerospace, and Defense markets. Since joining SAP, Carmen has had a unique career, holding both sales and strategy positions. She started in 2005 as an Industry Principal developing the overall industry strategy and solution direction for the Federal government market. Next, she led a team of Solution Principals focused on the rollout of new solutions and products. In 2008, Carmen moved into a direct sales role. Carmen began her software career at Siebel Systems and prior to that served in the United States Navy JAG Corps. Carmen holds a J.D. from the UCLA School of Law and a B.S. in political science from Arizona State University. She is admitted to practice law in the State of Arizona. View Guest page

Episode Listing:

Sanjay Kumar


Sanjay Kumar currently leads the global telecom practice at Hortonworks, helping service providers leverage Hadoop for data at rest and NiFi for data in motion to transform their data assets into a force of business growth and competitive differentiation. He is a telecom industry veteran with extensive experience in the strategy and execution of next generation data-centric industry solutions for enhancing customer experience, real-time target marketing, optimizing network operations and the delivery of new digital services for service providers and network operators. View Guest page

Episode Listing:

Regina Kunkle


Regina Kunkle is responsible for State & Local/Higher Education at SAP, part of the US Public Sector area. She is dedicated to helping governments transform to respond to changing regulations and citizen needs, streamline and simplify processes, and share vital information across agencies for enhanced decision making and performance. Prior to SAP, Regina was the Vice President of State & Local Government and Education at NetApp. In this role she led a team that more than doubled revenue and averaged 30% year over year growth. Prior to NetApp, Regina was with Sun Microsystems serving in a range of roles focused on the government, commercial and entertainment industries. Prior to Sun, Regina practiced law at Bryan Cave in Washington, D.C., focusing on software licensing issues. Regina holds a BS in Computer Science from the University of Maryland College Park, an MBA in Management from Loyola College, and a Law Degree (JD) from George Washington University. View Guest page

Episode Listing:

Matt Laukaitis


Matt Laukaitis is the managing director of SAP’s Retail industry practice in the U.S, responsible for the division’s strategy, business operations, and sales performance. Since joining SAP in 2004, he has been a leader in SAP’s U.S. retail organization, and a hands-on strategic partner helping customers solve their most critical retail business challenges. Recently, he applied his sales management expertise and leadership capabilities as chief operating officer, overseeing the implementation of retail sales strategies, and go-to-market operations in the U.S. Prior, as vice president of sales, Matt developed and coached a team of professionals to become trusted advisors for leading and noteworthy retailers in North America. Prior to SAP, Matt worked at IONA Technologies, Netfish (acquired by IONA Technologies), RR Donnelley, and Apple, where he served in sales and sales leadership positions. He began his career as a manufacturing applications engineer with Ballagh & Thrall, Inc. View Guest page

Episode Listing:

Stephane Lauzon


Stephane Lauzon is the Director for Upstream Oil and Gas for SAP’s Oil and Gas Industry Business Unit, based in Houston, Texas. In this role, he has global responsibility for solution management and go-to-market for the Upstream segment. Previously, Stephane worked for Honeywell where he served in global services roles. View Guest page

Episode Listing:

Laurence Leyden


Laurence Leyden, General Manager for Financial Services in EMEA at SAP. Laurence is responsible for all elements of Banking, Insurance and Capital Markets. A veteran of 15 years at SAP he previously headed the global transformation team, ran the global pre-sales organisation, and lead the EMEA Value Engineering and Core Banking teams. Laurence specialises in understanding real customer needs and how SAP and partners help drive transformation across organisations. Increasingly this involves reviewing business models and aligning to the benefits that true digitisation enables. He is heavily engaged in looking at the changes facing Banks and promoting the role of innovation and looking at how SAP views ‘the bank of the future’ He is regularly quoted in the financial press and speaks on behalf of SAP at various industry summits and events as well as with the analyst community. View Guest page

Episode Listing:

Catherine Lynch


Catherine Lynch, SAP, Senior Director Industry Cloud Marketing, is a content marketing specialist with a particular focus on the global Professional Services and Media industries. She has a wide international experience of working with enterprise application vendors in global roles and is active on social media networks. She creates thought leadership content including videos, blogs, customer testimonials to promote industry solutions from SAP. Prior to joining SAP, Catherine had 10 years of experience of outbound solution marketing in EMEA roles including analyst relations, press and other media briefings, public speaking at conferences and customer facing events, sales and partner enablement, product positioning and product launches. Before joining SAP, she was European Product Marketing Director at TIBCO Software with a focus on Business Process Management. View Guest page

Episode Listing:

Didier Magnien


Didier Magnien, IT Director at Sappi & Chairman of SAP Forest Products Advisory Council, is the global IT Director at Sappi, and has been with the company almost 30 years. Didier has worked extensively in all areas of automation, enterprise resource planning, supply chain management, IT management, change management and business intelligence. He was elected chairman of the SAP Forest Products Advisory Council, an association of SAP customers out of industries such as forest, wood, paper, and packaging business with the aim to drive innovation, and define best practices for SAP solutions. Didier holds a degree of Université Pierre et Marie Curie in Paris, France. Press release talking about how SAPPI is embracing Digital Transformation (Didier is quoted). http://www.virtual-strategy.com/2015/10/21/newsbyte-forest-products-leaders-rely-sap-digital-transformation#axzz3pIJuG900. View Guest page

Episode Listing:

Mitrankur Majumdar


Mitrankur (Mit) Majumdar is Vice President, Regional Head – Services, Americas at Infosys. He specializes in business transformation through IT and processes. Mit is a business leader for Publishing and Information services, Travel and Hospitality, Professional services, Internet Services, Construction/ Real Estate, and Education practices at Infosys. He has over 20 years of experience in consulting and outsourcing, including incubating and growing market share in media and communications, telecom, wireless, cable and satellite industry segments. Mit serves as an advisory board member of Information Systems at the Naveen Jindal School of Management. Mit holds a bachelor of engineering degree in Electronics and Telecommunication, an MBA from The McCombs School of Business, University of Texas, and has done executive education on Global Leadership from Graduate School of Business, Stanford. View Guest page

Episode Listing:

Matt Marcotte


Matt Marcotte, founder of M2 Collaborative, is an accomplished leader with over 26 years of experience in multiple aspects of the retail business. His early experience included a varied buying career at May Department Stores and a VP role at Gap, Inc., where Matt played a significant role in its major brand reinvention project. At Apple, Matt led the North American stores organization, successfully scaling the culture and business during explosive growth of the most respected retailer in the world. As the EVP of the Direct to Consumer business at Tory Burch, Matt focused on the employee, customer and retail growth strategy for the fast emerging luxury brand. Matt leverages his diverse experience with some of the best brands and companies in the world to shape perspective on how the employee and customer is evolving and how retail companies need to proactively address this evolution in order to build and scale a business, drive profitable growth while also staying true to the brand. View Guest page

Episode Listing:

David Matusoff


David Matusoff is Executive Director of the Management and Performance Hub (MPH) for the State of Indiana. He has expertise in public sector, policy, start-ups and organizational transformation. MPH is the leading organization nationally helping state government transform through utilizing data, analytics, BI and consulting to improve efficiencies and effectiveness and develop data informed decision making to improve policy outcomes. David developed a transformation plan for MPH to create a return on investment for MPH by developing new revenue streams through leveraging the data platform and driving efficient outcomes for MPH partners. Previous roles include President of Drund, a technology start-up; a Principal in Whiteboard, a technology consulting firm; and a US Business Development and Sales Director for Accenture’s Public-Service practice. He also served as a lobbyist and consultant for The Ohio Supercomputer. View Guest page

Episode Listing:

Lauren McCallum



Lauren McCallum is a Solution Manager in the Chemical/AgroChemical Industry Business Group at SAP and also a part-time farmer, running a small livestock farm in Southeast Pennsylvania with her husband. Born and raised in the Midwest, Lauren is delighted to find her software career converging with her farming interests. She has worked for a number of software companies prior to joining SAP, including companies focusing on the collection and analysis of scientific data and development of database tools. View Guest page

Episode Listing:

Shawn P. McCarthy



Shawn P. McCarthy is research director at IDC Government Insights, where he manages a large technology research program and advisory service and produces several government IT spending forecasts – for both government and commercial clients. Prior to joining IDC, Mr. McCarthy served as program manager for Government & Education within IDC's Vertical Industry Research Group. Before that he served as a group product manager for four years at Lycos, the Internet search engine. In the 1990s he was senior editor at Government Computer News and he still writes the Internaut column for GCN. Shawn is the author of three books, has written several technology articles for The Washington Post, and has a Masters degree from The George Washington University, a Bachelor’s degree from St. Bonaventure University and a certificate in project management for IT programs. View Guest page

Episode Listing:

James McClelland

James McClelland is the Senior Global Director of SAP Utilities & Energy Industry Marketing. He was previously Regional CRM Sales Manager of North American Strategic Accounts at Oracle Corporation, and Senior Director of Solution Selling at Siebel Systems before it was acquired. Prior to 2000, James held management and executive positions with SAP Utilities in Asia Pacific and the Americas. Mr. McClelland has worked in the utilities industry for over 25 years managing industry applications and creating business strategy for utilities deregulation. He is a graduate of the University of Toronto, Canada, holds a degree in Business & Commerce, and currently resides in Dallas, Texas. View Guest page

Episode Listing:

James McClelland


James McClelland is the Senior Global Director of SAP Utilities & Energy Industry Marketing. James has held numerous executive positions with SAP Utilities in Asia Pacific and the Americas. He has over 25 years of experience creating business strategy for the utilities industry. James is a graduate of the University of Toronto, Canada. He holds a degree in Business & Commerce, and resides in Dallas, Texas. View Guest page

Episode Listing:

Liz McGowan



Liz McGowan, in her current role as Cloud Strategy Lead for SAP’s Global Public Services Industries, serves as an enabler to help public services organizations move to the Cloud. She works closely with SAP’s customers and partners, as well as the internal organization, to align industry capabilities, deployment models, and the platform. An 18-year veteran of SAP, Liz most recently led SAP’s global public sector technology and innovation product strategy and roadmap, and was responsible for SAP’s Open Government solution. Liz has been active in information technology for over 20 years, with expertise in implementation and project management in public sector, energy, and technology. Prior to joining SAP in 1996, she was a tax specialist with Arthur Andersen & Company. Liz, a resident of Ottawa, is a Chartered Professional Accountant and holds a Master of Science in Biological Sciences. She was educated at Queen’s University and Brock University in Canada. View Guest page

Episode Listing:

Andreas Meider


Andreas Meider is a Principal Business Consultant at SAP, with 16-plus years of experience working with SAP solutions. Andreas has extensive experience in the Service Provider industry, including a strong background in Telecommunications. At T-Systems, Deutsche Telekom’s corporate customer arm, Andreas served as senior manager of energy process and IT services, helping multinational corporations with their global infrastructure. In his current role at SAP, Andreas works together with customers and SAP experts to solve the IFRS challenge for the Telco industry. View Guest page

Episode Listing:

Sean Molloy


Sean Molloy is Industry Solution Principal for the Industrial Machinery & Components, Automotive, and Mill Products industries at itelligence, Inc. With over 25 years of manufacturing industry experience, Sean is responsible for industry thought leadership which, he and many talented professionals collaborate to create industry solutions for manufacturers and bring them to market. Additionally, he is responsible for creating personalized digital transformation roadmaps for Industrial equipment OEM’s and manufacturing organizations that employ & operate machines in their production facilities. Sean has been a speaker at many industry events and has published on Manufacturing.net and in Contract Manufacturing & Packaging Magazine. Sean blogs at: http://itelligencegroup.com/us/author/seanmolloy. View Guest page

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Francesco Nagari

Francesco Nagari is a partner in the UK member firm of Deloitte. He is currently based in Hong Kong, where he continues as the firm’s global IFRS insurance lead partner. Francesco is an expert on insurance reporting issues under International Financial Reporting Standards (IFRS) and on how insurance businesses can transition their investors’ communications to IFRS from other accounting bases. He gained this experience over 23 years of work as auditor, interim finance executive and business advisor to some of the largest insurance organizations in the world. Several industry and government bodies called him to advise their stakeholders on the impact of IFRS on their insurance markets. Francesco is the author of several articles and publications on financial reporting in the insurance sector and in 2009 launched Deloitte’s global webcast series on the ongoing reform of insurance accounting regulations and their impact on the insurance industry. View Guest page

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Chris Niven


Chris Niven is Research Director for IDC Energy Insights, responsible for thought leadership in the application of information and communications technology to oil and gas. Chris brings over 20 years of experience in IT in the context of oil and gas. He has advised super-majors, majors, independents national oil companies and oil field services companies on IT strategy, assessment and planning. Chris' knowledge of industry processes and systems also runs deep, touching well life cycle management, real-time operations, land/lease, capital project management and technical data management. Chris currently leads the Worldwide Oil and Gas IT Strategies practice. View Guest page

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David Parrish


David Parrish is SAP’s Senior Global Marketing Director for the Industrial Machinery & Components industry. Before joining SAP, David held various product and industry marketing positions with J.D. Edwards, PeopleSoft, and QAD going back to 1999. Prior to J.D. Edwards, Dave held transportation, warehouse, manufacturing, purchasing, and materials management roles in the industrial, automotive, and medical device sectors. Dave has a B.S. in Advertising from the University of Illinois-Urbana, an MBA in Transportation Management from the University of Colorado-Boulder, and a Certification in Production and Inventory Management (CPIM) from the American Production and Inventory Control Society (APICS). View Guest page

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Pietro Pieretti


Pietro Pieretti is a Managing Director at Accenture and is the Global Technology lead for the Consumer Goods & Service Industry. He has 20-plus years of professional experience in partnering with multinational clients. He leads the Accenture Technology Consumer Goods global team to develop and promote the Consumer Goods Technology Agenda in the industry. He works with Consumer Goods large global organizations to structure transformation programs delivering value at the intersection of business and technology. By integrating digital technology and transforming the core back-end enterprise solutions, Pietro’s primary focus is on defining and delivering the roadmaps to transform industry leading organizations to become truly “real-time digital enterprises”. Pietro has a degree in Business and Administration from the Bocconi University of Milan. View Guest page

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Steve Pitstick



Steve Pitstick is the owner/operator of Steve Pitstick Farms, which just completed its 40th year in production agriculture – a milestone considered “above average” when ranked by age. Steve comes from a long line of farmers from both parents dating back many generations. He has always been focused on maximizing grain yields and has used technology the last twenty years to enhance those gains. Beginning in 2013, Steve started consulting with startup companies focused on using data to better agriculture. View Guest page

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Bill Powell


Bill Powell, a 17-year data and analytics professional, is the director of enterprise architecture for Automotive Resources International (ARI). A passionate analytics advocate, Bill has presented in over 7 countries on how organizations that intertwine analytics with core business functions can create efficiencies, a culture of innovation, and turn customers into raving fans. He is responsible for developing and evolving ARI’s global IT system architecture to support the business strategy. Bill started at ARI in 1991 as an ASE certified technician in the operational segment and transitioned to IT in 1998 where his team was responsible for expanding ARI’s business intelligence solutions. He was promoted to manager, and subsequently, the director of Information Management with expanded responsibilities for ARI’s global database platforms and its data integration services. Bill holds a BS degree in Computing and Security Technology, summa cum laude, from Drexel University. View Guest page

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Susan Rafizadeh

Susan Rafizadeh is Director Global Marketing for Life Sciences Industries at SAP. In her role, she creates publications on innovation topics in the Life Sciences industry covering pharma, medical devices and biotech. Before joining SAP, she led the Customer Relations team at TechniData, a company offering IT solutions for sustainability. She has more than 15 years experiences in marketing and communications in various roles including journalism, being an analyst in an economics institute, and content creation for specialized conferences covering various industries. In her spare time, Susan enjoys the bright side of life with delicious food and dancing to all different kinds of music. View Guest page

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Stuart Ravens


Stuart Ravens has worked in research and analysis for the past 20 years, and is a recognized thought leader in utility technology markets. He has written extensively on utility innovations and the digital transformation of the utility industry, with a particular emphasis on the use and adoption of technology and services. In addition to his syndicated research, he has also helped advise utilities, IT vendors, and service providers on a number of custom projects. Prior to Navigant, Ravens worked for Ovum where he advised many utilities, technology companies, and service providers on many different assignments covering the utilities ICT space. Before Ovum, Ravens’s career was based in financial and professional services organisations including EY, McKinsey and Eversheds. He has a Bachelor’s degree in geology and Master’s in information science. View Guest page

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Peter Reynolds


Peter Reynolds is an Industry Analyst with ARC Advisory Group, a global research and advisory firm based in Boston USA. Peter performs research into and consults with clients on emerging practices and technology areas such as process optimization, asset performance, and operational analytics. He brings more than 25 years of professional experience as an Oil & Gas Industry Analyst and in prior roles served as manager of plant automation and IT in the downstream oil refining and petroleum product marketing for Canada's largest oil refinery. He is a distinguished thought leader, strategist, and speaker, with an extensive history of practical experience engineering and operating Refinery Hydro-processing projects. Peter has also published several whitepapers related to technological transformation in process industries operations business and the enabling technology and frequently speaks at technical conferences throughout North America and the EMEA region. View Guest page

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John Roach


John Roach is the advanced analytics and predictive sciences practice director for KSM Consulting. John’s team provides clients with insight by transforming data and technology into strategic assets to better understand their clients, make data-driven decisions, and access actionable information in real time. John’s skillset includes an impressive ability to break down highly complex technical problems to their most fundamental level. His technical background as an engineer and software developer, combined with his experience in finance, project management, and strategic consulting offers a unique perspective of how businesses are best served by technology—operationally and financially. John earned a Bachelor of Science degree in Mechanical Engineering and a Bachelor of Arts degree in Spanish from Oklahoma State University. John also holds a Masters degree in mechanical engineering from Purdue University and an MBA from Indiana University. View Guest page

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Jacqueline Robinson


Jacqueline Robinson is the Training Lead for DTE Energy’s billing system replacement project. Her previous role was the Digital Channel Strategy Manager in the Customer Service organization which included launching a new website and a proactive outbound customer communication program. Before joining the customer service organization, she worked in various roles in IT including managing the self-service channels, the customer billing system, implementing a new customer communication platform and a customer relationship management system. She has been with DTE for nine years. She is a Community Facilitator for the Utilities SIG for Americas’ SAP Users’ Group (ASUG). Jacqueline holds a bachelor’s degree in aerospace engineering from the University of Michigan and a master’s degree in engineering management from Rensselaer Polytechnic Institute. View Guest page

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Pat Saporito

Pat Saporito is a senior director in the Global Center of Excellence for Analytics, where she helps customers improve their business performance. Prior to SAP she led Teradata’s Insurance & Healthcare Consulting Team and was Director, META Group’s Insurance Research Service. She has over 20 years in analytics, data warehousing and information mgmt. Pat is on the faculty of the International Institute for Analytics, co-founded by Tom Davenport. She speaks frequently at industry conferences and is a regular contributor to Best Review Technology Insights column as well as SAP Decision Factor Blog. Pat holds the Chartered Property Casualty Underwriter designation. She is the author of the books “Applied Insurance Analytics" (Pearson, plc/FT Press) and "Applied Insurance Analytics: A Framework for Driving More Value from Data, Technologies & Tools" (Pearson/FT Press). Both are available on Amazon in print and electronic versions. View Guest page

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Otto Schell


As a Member of the Board of Directors of the SAP German Speaking User Group (DSAG), Otto Schell leads the Resorts Business Process and Industries Solution, Globalization and Innovation (Transformation / Industry 4.0). He also is main contact to international SAP User Groups. Within the DSAG community he foster discussions on IoT, Industry 4.0 to aware and adopt Digital Transformation opportunities. Within GM, Otto Schell is the Global SAP Business Architect and SAP CCoE Lead. The position owns and integrates the SAP Enterprise Architecture approach on design, deployment, operation and continuous improvement of GMs SAP business process landscape. Furthermore ensure the alignment across GM business process requirements, standardizes products, services and content based on a common “meta-model” towards GM business process vision and to enable real time scenarios. View Guest page

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Ahmed Shaaban


Ahmed Shaaban is a founding member of Fulcrum Global Technologies and leads the team in strategic business development activities. Through his leadership, Fulcrum became a recognized market leader in commercial enterprise and cloud solutions serving the mainstream supply chain of Fortune 500 companies for global legal and professional services firms. His organization’s solutions helped pioneer the development of several of today’s most strategic enterprise innovations in industry-specific rapid deployment solutions using in-memory computing, mobile analytics, internet commerce models designed to develop and leverage brands, high speed imaging, security and encryption for enterprise markets and electronic payments in the cloud. Ahmed is a major contributor to the development of Chicago’s incubation environment for high technology companies in the New Millennium. He completed his B.S. in Biomedical Engineering at Boston University and his MBA at Loyola University of Chicago. View Guest page

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Michael Shanko

Michael Shanko is a dynamic and diverse leader with over 15 years of experience in the utility sector. Michael has led several successful game-changing initiatives bringing innovation, automation and enhanced productivity across multiple verticals. Michael holds a Bachelors degree in management information systems, and possesses 20 years of IT and IT leadership experience. He currently leads Technology Strategy and Technology Management for Consumers Energy, Jackson, MI. Consumers Energy, focused on safe, excellent operations and providing an exceptional customer experience to every customer, every time, is currently deploying smart metering and smart grid technologies to further enhance the customer experience. View Guest page

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Jerry Silva


Jerry Silva is the Research Director for IDC Financial Insights’ Global Banking research practice focusing on technology transformation in banking worldwide. Jerry draws upon 30 years of experience in the financial services industry to cover a variety of topics, from infrastructure, to customer channels, to IT staffing and governance. His work for both institutions and vendors gives Jerry a broad perspective in technology strategies. Prior to joining IDC, Jerry ran his own technology consulting company assisting vendors and banking institutions with the development and deployment of technology solutions. His background includes almost 20 years running technology shops and transformational projects for a number of large banks in the U.S. Jerry’s research has been cited by publications like the Wall Street Journal, the Financial Times, and the Economist, as well as presented through industry conferences globally. His research can be found at IDC-FI.com. View Guest page

Episode Listing:

E.Y. Snowden



E.Y. Snowden joined RBM Technologies as President and CEO in early 2014, after arranging growth equity financing for the company. Over his 30 years as President or CEO of APC/Sprint Spectrum, BCGI, Raging Mobile, Tatara Systems and RBM Technologies, his teams have launched the first PCS and first GSM network in the Americas; set a world record for wireless network launch speed; won the JD Power award; brought text messaging to America; created the IP network core for the world’s largest femtocell deployment; designed award winning mobile retail stores; powered visual merchandising in a majority of North American mobile retail stores. E.Y.’s expertise in SaaS services, mobile and retail technologies is helping to advance the leadership of RBM Technologies’ Visual Merchandising Manager, the premier SaaS visual merchandising solution for major retailers, providing a collaborative hub as the single source of truth to drive precision store execution of dynamic merchandising campaigns. View Guest page

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Larry Stolle


Larry Stolle is the Senior Global Director of Automotive Marketing at SAP. He is responsible for marketing the entire solution portfolio, spanning the Automotive OEM, the Automotive Supplier and Automotive Sales and Service organizations including automotive retail and importer business. Larry joined SAP in 2006 and has more than 45 years of experience at automotive dealerships, automotive manufacturers and importers, and IT systems integrators. He has extensive knowledge of the automotive business with special focus on automotive retailing across the globe. He has never stopped being a “car guy”! View Guest page

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Robert Thiele


Robert Thiele is senior director at OpenText and in charge of OpenText's portfolio of SAP solutions in the Americas since 2014. This portfolio is sold and supported by SAP as SAP Solution Extensions. Since 2007 Robert Thiele has been working closely with SAP and SAP customers especially in the areas of digital customer engagement and commerce, omnichannel communications, warehousing and logistics, and billing, and various industry solutions including utilities. He has 20+ years of experience in international enterprise IT markets, business development, marketing and channel sales. Prior to joining OpenText (StreamServe) in 2004, Robert held various management positions in marketing, strategic alliances and business development in CRM, business process integration, and SAP hosting companies. View Guest page

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Don Trotta



Don Trotta joined SAP in 2009 as the Global Head of Financial Services Industry responsible for SAP’s Banking and Insurance solutions globally. In 2012 he was named Senior Vice President and Global Head of Banking Industry Development. In his more than 25 years in financial services, Don has held Chief Information Officer and Chief Technology Officer roles for top-tier global financial institutions including Barclays, Citigroup, and Chase Manhattan. For five years prior to Barclays, Don was the Chief Technology Officer for Citibank North America. He also founded and chaired the Citibank’s Global Operations and Technology Council which governed Citibank’s technology and operations activities globally. In 2007 he was nominated for CIO of the year in the FT Bankers Award. He currently serves as Vice Chairman of the Board for The Banking Industry Architecture Network, BIAN. Don received a master’s degree in technology management and computer science from NYU Polytechnic University of NY. View Guest page

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Justin van der Lande


Justin van der Lande is a Principle Analyst at Analysys Mason and heads up the Analytics and Customer Experience practices. His current role provides research into big data, self-service analytics, cloud-based delivery and the use cases that telcos are finding for the technology. Justin has 25 years of experience in telecom software systems, and has been with Analysys Mason for past last 5 years, delivering projects and research with operators and vendors. He has worked for leading vendors as VP of Marketing and product marketing that include; NCR/Teradata, Micromuse and Telcordia. He also provided consultancy for the TM Forum, an industry association of 700+ vendors and operators for OSS/BSS, where he headed the programme that defined interface standards for OSS/BSS systems. Justin holds a BSc in Computer and Management Sciences from the University of Wales. View Guest page

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Likhit Wagle



Likhit Wagle is a Partner and the Global Industry Leader for Banking and Financial Markets within IBM’s Global Business Services. With over 15 years of experience in the field of strategic consulting, including Value Based Management and Mergers and Acquisitions, Likhit’s extensive experience of leading complex engagements has addressed the development and implementation of value creation strategies, new business models, performance management, organisational change, and decision support systems. Likhit’s blue chip client base includes NCB, China Construction Bank, Standard Bank of South Africa and Itau. In addition, he oversees teams that work extensively with global banks such as Bank Of America, JPMC, Citigroup, Santander, Lloyds Banking Group and RBS. Prior to this role, Likhit led IBM’s Banking and Financial Markets team in North East Europe. He has also led the M&A practice at PwC and has extensive corporate finance experience. View Guest page

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Matt White



Matt White is North America editor at Finextra, a leading London-based newswire and information source for the worldwide financial technology community. After a stint in West Africa as a newspaper reporter, in 2006 Matt joined Finextra where he has worked as a reporter and editor, covering all forms of financial technology, from mobile banking to algorithmic trading. In 2014 Matt became Finextra’s North America editor, covering developments on Wall Street and in Silicon Valley. View Guest page

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Svend Wittern

Svend Wittern is the Head of SAP Strategy & Business Development for the Energy & Natural Resources industries. In this role, he drives initiatives that define the business of the future. His current focus is Digital Transformation, which is a strategic topic of highest priority for most SAP customers. Svend has worked in the software industry for 18 years, most of them at SAP. View Guest page

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Jerry Wolfe


Jerry Wolfe serves as the CEO of Vivanda, a spin-off of McCormick’s (MKC) popular portable food personalization services platform – FlavorPrint®. He is the former CIO and Vice President of Connected Commerce at McCormick and Company Inc., where he was focused on incubating global growth strategy associated with the connected consumer. During his 15-year tenure with MKC, Jerry served as the CIO while leading various large scale business transformation initiatives, developing global operating strategy and establishing the supply chain function. He has worked in the CPG Industry for more than 30 years, including several years as a Partner in the Ernst and Young Management Consulting Practice. Earlier in his career, Jerry was a member of the core team that founded Manugistics, an early supply chain management software pioneer, where he was one of the original solution developers. He holds a Bachelor of Arts in Economics and Political Science from Dickinson College. View Guest page

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