Digital Transformation for Utilities: Customer Service Innovations

October 6, 2015
Hosted by Bonnie D. Graham

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Episode Description

The buzz: Power up! With a projected 10-billion world population by 2050, the demand for electricity, natural gas, and water will double or triple. Energy and water consumption will soar as vehicles and transit go electric. The digital economy needs clean, dependable, affordable power, but disruptive de-carbonization, deregulation and decentralization could have dire consequences for the utilities hierarchy and its customers. Will utilities business models, based on $ trillions of plants and grids, collapse or survive new market players like Google and Tesla? Can customer service innovations save the day? The experts speak. Michael Shanko, CMS Energy: “The most dangerous phrase in the language is, ‘We’ve always done it this way’” (Grace Hopper). Jill Feblowitz, IDC: “The future ain't what it used to be" (Yogi Berra). James McClelland, SAP: “Digital transformation requires a healthy dose of paranoia.” Join us for Digital Transformation for Utilities: Customer Service Innovations.

Digital Industries: Changing The Game, Presented by SAP

Tuesday at 9 AM Pacific Time on VoiceAmerica Business Channel

Game-changing technology strategies are transformational, exciting and disruptive for a reason. They shake up your status quo. They get you thinking about new ways to scale, compete and grow. They move you in amazing new directions.

Join host Bonnie D. Graham as she invites you to take an additional coffee break with game-changers for our special series on how the world`s digitization is impacting YOUR industry, on Digital Industries: Changing The Game.

Learn how you can become a digital leader who takes your company across the finish line as you look ahead to the next wave of industry-specific digital solutions.

Digital Industries: Changing The Game, presented by SAP, can be heard live Tuesdays at 9 AM Pacific Time / 12 PM Eastern Time on the VoiceAmerica Business Channel.

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Bonnie D. Graham

Bonnie D. Graham has been producing and hosting live talk radio since 1998. In 2011, working at the enterprise software leader SAP, she successfully created, produced and hosted the weekly “Coffee Break with Game-Changers” business thought leadership roundtable radio series. Over the next eight years, she developed 45 additional series that attracted millions of listeners around the world. Since becoming an independent broadcaster in 2019, she has also been engaged by other global enterprises to develop and host their radio and podcast series. What powers Bonnie’s passion for radio? She “loves speaking with smart people!”

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