AI and the Conversational Era: Connecting People to Technology
January 17, 2017
Hosted by Bonnie D. Graham
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The buzz: “Can we talk? (Joan Rivers). 2016 was a pivotal year for Global 2000 companies to align practical AI applications and embrace intelligent, conversational technology. As enterprise tech space gurus sang the praises of conversational AI’s potential, enterprises were listening with open ears, minds, and checkbooks. How can YOU take AI off the bench, make it a star player in your portfolio, avoid fouls, and lead your organization into this new era? The experts speak. Robin Kearon, Kore: “This mission is too important for me to allow you to jeopardize it” (HAL, 2001: A Space Odyssey, 1968 science fiction film). Frank Diana, TCS: “Conversation as an interface is the best way for machines to interact with us using the human tool we already know exceptionally well – language” (Kris Hammond). Uddhav Gupta, SAP: “Digital creates the new demand and dimension for global leadership mind-set” (Pearl Zhu). Join us for AI and the Conversational Era: Connecting People to Technology.
Partnerships: Changing the Game for Digital Transformation
Tuesday at 9 AM Pacific Time on VoiceAmerica Business Channel
Game-changing technology strategies are transformational, exciting and disruptive for a reason. They shake up your status quo. They get you thinking about new ways to scale, compete and grow. They move you in amazing new directions.
Join host Bonnie D. Graham as she invites you to take an additional Coffee Break with Game-Changers for our special series on Partnerships: Changing the Game for Digital Transformation. We’ll explore the fundamentals of how partner solutions play a critical role in a company’s digital transformation, the implications of this transformation, and how moving into the digital world impacts an organization’s bottom line and its customer relationships.
Learn how you can become the savvy Leader who takes your company across the finish line as you look ahead to the next wave of business innovation. Partnerships: Changing the Game for Digital Transformation, presented by SAP, heard live Tuesdays on the VoiceAmerica Business Channel.
Bonnie D. Graham
Bonnie D. Graham has been producing and hosting live talk radio since 1998. She is the creator, producer and host of more than 25 weekly business thought leadership talk series presented by SAP under the banner of Coffee Break with Game-Changers Radio, which debuted in 2011. In a uniquely lively, unscripted roundtable discussion format, Game-Changers offers a broad range of expert business and technology insights to a global business audience.
SAP helps companies of all sizes and industries run better. From back office to boardroom, warehouse to storefront, desktop to mobile device, SAP empowers people and organizations to work together more efficiently and use business insight more effectively to stay ahead of the competition. We do this by extending the availability of software across on-premise installations, on-demand deployments, and mobile devices.
Anna Aquilina, Global Operations Director of Cybersecurity at EY, has extensive experience in security at both strategic and operational levels across different environments and organisations. Before EY, she worked in the national security and law enforcement sphere within the British and Australian governments for 15 years, specialising in organised crime/counter-terrorism; intelligence & operations, policing, operational effectiveness, strategy and organisational change. Previously, she worked in management consulting with McKinsey & Company. Since joining EY in 2013, Anna has worked on cyber transformation and implementation with clients across EMEIA, helping them understand the new threat and risk environment, and the maturity and activities required. She has run Board level workshops on how to understand the threat landscape and how the Board can establish an appropriate risk appetite. Anna focuses on Cyber Threat Intelligence and Cybersecurity analytics. View Guest page
Peter Aynsley-Hartwell is the chief technology officer for Utopia where he oversees the development of solutions using existing and new technology. The solutions created are aimed to enable you to achieve and improve your operations through the use of optimized and dynamic data. Peter has over 35 years of experience as an operator and consultant across multiple industries. Throughout his career not only has he implemented over 15 SAP projects, he has also seen firsthand what works and what does not work for organizations who want to manage their data effectively and efficiently. Peter is known for his specialization in maintenance and supply chain operations while using SAP to enable best practices in these areas. He strongly believes that accurate asset data forms the basis of what is needed to ensure you get the most out of the assets you have in your organization. View Guest page
Tobias A. Bloch
Tobias A. Bloch is Vice President Sales, North America for Accenture. After graduating from University with Masters and Bachelors of Engineering degrees, Tobias took a consulting position within Andersen Consulting’s SAP practice (which later rebranded as Accenture). From 1998 to the end of 2010, SAP ERP consulting work provided him with the opportunity to develop critical skills in sales, mission critical delivery, client relationship and business operations. At the end of 2010, Tobias officially transitioned his HCM consulting/practice lead responsibilities and took on a challenging role within Accenture Software for HCM. In this capacity, he runs all North American operations for a business unit that focuses on selling add-on software to enhance business results for customers running on the SAP ERP HCM and SuccessFactors platform. View Guest page
Richard Cebula is a Director in PwC's SAP Advisory practice with 20 years of experience in providing assurance and consulting services to clients. He specializes in business process improvement assessments and implementations for clients in an SAP environment. He leads PwC’s IFRS/Convergence SAP practice, and has been extensively involved in assisting clients to address and transform their financial operations around the new Lease Accounting standard. His experiences include project management; solution architecture, SAP implementation planning through deployment; business process improvement and standardization; merger and integration related activities; security and controls related compliance activities. Richard is a frequent contributor to PwC’s thought leadership around SAP and Finance Transformation related topics. He is also an active speaker at various SAP conferences on Finance subjects and leasing-related convergence topics. Richard is a CPA in the State of New Jersey. View Guest page
Camilla Dahlen is head of ISV, Cloud and Platform Partnerships for North America at SAP. She believes in the intersection of technology, customer success and high performance teams. Camilla is an accomplished senior executive sales and general management leader and has been consistent throughout her career building, developing and growing high performance teams that deliver profitable revenue growth across a wide range of technology solutions and routes to market. Diversity is an extremely important topic to Camilla and that means incorporating a myriad of viewpoints, backgrounds, skills and life experiences across the teams she manages and interacts with. She strongly believes that opportunity lies in unlocking and assembling the unique perspectives across multiple talented and skilled individuals. Camilla brings over 20 years of sales experience and keen business sense to the vision and direction of SAP’s ISV, Cloud and Platform partnerships. View Guest page
Frank Diana currently leads efforts to define and enable the evolution of business (Enterprise of 2020) for TCS Global Consulting. Prior to joining TCS, he was Executive Vice President of enherent Corp., leading a business analytics growth initiative focused on leveraging advanced forms of analytics to deliver business outcomes. For Aelera Corporation, where he served as Chief Product Officer, he managed the development of a market facing social computing and advanced analytics platform. He served as CEO of Traxian, Inc., a Silicon Valley software start-up focused on B2B enablement of small and mid-sized businesses, and as Chief Technology Officer of Fujitsu Consulting, where he developed the company’s extended enterprise vision, serving as the face to the market and analyst community. Frank began his career at AT&T, holding senior roles including CIO for the company’s international financial operation. He holds a Bachelor of Science degree in computer science from Rider College. View Guest page
Although his official title is Chief Customer Officer with Freudenberg IT (FIT), Kevin Diaz might as well be called Chief Trust Evangelist. That’s because to hear him describe it, trust is key to every aspect of his responsibilities—everything from nurturing and maintaining professional relationships with customers and colleagues to developing and delivering customized, mission-critical IT solutions to organizations around the world. View Guest page
Brian Eble is the IT Director at EY for the Legal, Risk Management and Talent portfolios within the Core Business Services (CBS) IT Service Delivery Team. He is responsible for the global delivery of EY programs being built to support the Talent and Risk Management agendas. He also has a significant focus on the long term strategies and opportunities for technology to enable the Legal, Talent and Risk Management strategy and roadmap. Brian began his career as a management consultant with PwC and IBM focusing on global finance and HR transformations for several Fortune 500 companies. He joined EY in 2012 from Abbott Laboratories where he held a variety of roles, most recently HRIS Solutions Director. With over 20 years in the IT profession, Brian has an extensive global experience around business transformation and in technology. View Guest page
Dean Fitt is a member of SAP’s Global Enterprise Asset Management (EAM) solutions team focusing on asset information management. Dean is based at SAP HQ in Walldorf, Germany. Dean joined SAP in 1998 as a Plant Maintenance (PM) Consultant with SAP Africa, before moving to Germany in 2001. Dean joined SAP from a competitor ERP vendor where he worked as a Maintenance Consultant implementing their maintenance management system. Dean started his career as Mechanical Engineer in the power generation industry in South Africa. Dean has written articles, white papers and presented all over the world at various conferences ranging from events such as SAP-Centric EAM, Best Practices for Oil&Gas and Utilities events on topics from maintenance budgeting, asset information management, S/4 HANA, enterprise asset management, and more. View Guest page
Andreas Gloege, Director, Quality Assurance Solutions, SAP, is focused on the strategy and best practices around testing and quality assurance. He has been with SAP America since October 2007. He worked with Mercury Interactive and HP Software from 1995 - 2007 and has held several senior technical positions in Europe and the Americas. As part of his roles with Mercury Interactive and HP Software, Andreas worked closely with SAP AG in Walldorf, Germany and SAP America on the Technical aspects of integrating Mercury and HP solutions with SAP Applications. View Guest page
Sergei Gorloff is the President and CEO of Petrosoft, a leading end-to-end retail technology company, located in Pittsburgh, Pennsylvania. As a believer in technology, Sergei created a software solution that provided a real-time enterprise-level IoT and cloud architecture into the hands of independents and has since expanded Petrosoft’s solutions for the Retail and Petroleum Industries to include back office, foodservice, loss prevention and point-of-sale. Sergei was awarded the EY Entrepreneur of the Year 2016 Award in the technology software category in the Western Pennsylvania and West Virginia program. The award recognizes outstanding entrepreneurs who demonstrate excellence and extraordinary success in such areas as innovation, financial performance, and personal commitment to their businesses and communities. Sergei brings his over 26 years of industry experience and keen business sense to the vision and direction of Petrosoft’s operations, solutions and services. View Guest page
Pete Graham, Director, Finance Solutions and Mobility at SAP, leads the global activities on IFRS (International Financial Reporting Standards) accounting change such as revenue recognition, and mobility for Finance Solutions. He also covers in-memory and cloud solutions such as SAP Simple Finance. He often helps customers understand the latest information about SAP solutions and how SAP solutions can make their companies run better. Pete also works with SAP colleagues and Partners to bring new solutions to market. He has more than 15 years of experience in the enterprise software industry in a variety of product and operational roles. View Guest page
Michael Gray is currently a Sr. Director, Global Partner Manager at SAP. Michael is part of a team who manages a portfolio of 3rd party products which enhance and extend the SAP portfolio and are sold and supported by SAP. Michael has spent the last 16 years at SAP working with Data Quality, Information Management, Business Intelligence and most recently focused on Content Management and Digital Business Process Improvement with OpenText and DocuSign. Working daily with customers, partners and internal teams, Michael helps to align customers’ requirements and partners’ portfolios with SAP’s strategy including S/4HANA, SAP SuccessFactors, SAP Ariba, SAP Fieldglass and SAP Hybris. View Guest page
A seasoned executive, Uddhav Gupta has held a variety of leadership roles at SAP ranging from product management to sales and operations. Uddhav currently serves as Global Vice President, SAP Platform-as-a-Service, where he is responsible for driving adoption and revenue for SAP HANA Cloud Platform. Uddhav holds a Master’s degree in Computer Science from the University of San Francisco and a Bachelor’s degree in Engineering from the University of Mumbai. View Guest page
Scott Harrison has been in the enterprise software, outsourcing, and Platform as a Service business for 25 years. Scott is currently Sr. Director America’s leading the SAP Partner Edge build Program helping ISV’s build, deploy and monetize cloud solutions on SAP technology’s. Previously Scott led direct and indirect Sales & Channels organizations at SAP, ADP, Ceridian and Gartner helping achieve revenue results. View Guest page
As Director of Product Management, Scott Johnson leads Fortify’s product vision & strategy for the market’s leading AppSec offerings. He is responsible for both on-premise and SaaS based solutions covering SAST, DAST, RASP and IAST. Under his direction, Fortify was once again designated as the Gartner Magic Quadrant leader in Application Security Testing in 2017. Scott offers a unique blend of enterprise and start-up experience with prior product management and leadership roles at IBM ISS where he led award winning endpoint and network security portfolios. Scott also co-founded, Ho-Chunk, Inc., helping raise $8m to create a $250m diversified holding company for the Winnebago Indian Tribe of Nebraska. He holds a Bachelor’s degree from the University of Nebraska and M.B.A. in Entrepreneurship from the University of Iowa. Scott was elected M.B.A. class president, is co-founder of the TAG Product Management Society, and serves as a mentor for cyber security incubator, Cyberlaunch. View Guest page
Robin Kearon works on strategic relationships that grow Kore’s business. He has 25 years of experience in practice management and business development. He’s served as a leading SAP partner, led North American operations at a publicly traded IT services company, and created a global delivery and reseller ecosystem for a leading software firm. View Guest page
Toni M. Lastella
Toni M. Lastella, ERP Solutions, Managing Director at Protiviti, Inc., is a member of Protiviti's Technology Consulting practice focusing on business and team development within the ERP Solutions group. Her experience includes internal audit and IT consulting in multiple industries including Manufacturing, Pharmaceutical, Consumer Products and Retail. Toni has developed strategies and project methodologies for solutions including SAP Security Optimization, SAP Configurable Controls Optimization, and implementation of the GRC Tools suite (Access Control and Process Control). View Guest page
Keng Lim is the founder, chairman, and chief executive officer of NextLabs. As CEO he is responsible for the vision, leadership, strategic direction and successful growth of the company and its employees. IDG Demo recognized him with a Lifetime Achievement Award for his significant contribution to the advancement of technology. Mr. Lim is credited for his contributions to Web & SOA technologies, ecommerce, SaaS, and information security software. Mr. Lim is a proven entrepreneur with a distinguished executive management career in Silicon Valley. Over the last 20 years, he has built successful internet and software companies, including Approach Software, Kiva Software, Netscape, Escalate, and Sygate Technologies. Mr. Lim holds a bachelor's degree in Computer Science and Civil Engineering from Ohio Northern University, and a master's degree from the Massachusetts Institute of Technology (MIT). He holds over 50 approved and pending patents in the internet and information security areas. View Guest page
Kevin McCollom is Global Solution Owner for SAP GRCS. He and his team are responsible for market requirements roll-in and solution go-to-market. In close collaboration with SAP GRC Product Development, he and his team are also globally responsible for general management of all SAP GRCS solution aspects including solution strategy and roadmap. Mr. McCollom has held this role since 2011 and has been part of the SAP GRC management team since 2007. Kevin has over 30 years of Enterprise software experience and has been with SAP since 1996. During that time, Kevin has held several strategic positions. He is also the former CEO and co-founder of Revenue Analytics Incorporated, a Michigan-based consulting firm specializing in strategic planning and consulting to health-care institutions. He holds his degree in Information Technology, Summa Cum Laude, from Walsh University. View Guest page
Paul Medaille, a Senior Director at SAP, has worked for SAP for nearly 18 years doing training, consulting, and product and solution management. He is well known for his many conference sessions, articles, and webcasts, and has contributed to three SAP Press books. Paul holds a degree in Mathematics from the University of California at Davis. He lives in Eugene, Oregon and has two retired racing greyhounds. View Guest page
Prior to his founding of Zalaris, Hans-Petter Mellerud was a partner with Accenture, where he was responsible for business development in the company’s Nordic Outsourcing Unit. He also held a director position with Accenture in which he establishing their Stavanger-based Accounting Shared Services Unit, integrating accounting operations for large oil companies. Prior to Accenture, Hans-Petter’s leadership positions focused on outsourcing-related business needs and issues as a managing director and consultant with companies in Germany and Switzerland. His educational background includes an MBA from IMD, Lausanne, Switzerland, and a Bachelor of Science, magna cum laude, as well as a Master of Science, cum laude, in Computer Science from The University of Tulsa, USA. View Guest page
Imran Mia is the practice lead for Nakisa’s Center of Excellence group. He is a results-oriented finance and accounting professional with over 12 years of experience in corporate accounting and specializes in IFRS and US GAAP. Imran has helped develop best practices to enable organizations to plan, transition, and comply with financial regulations. He is a subject matter expert on the new lease and revenue recognition standards, and has been closely involved with the development of SAP Lease Administration by Nakisa by helping ensure compliance with ASC842 and IFRS16. View Guest page
With 20+ years of strategic HR, talent management and HCM cloud technology consulting experience, Jim Newman founded HRIZONS to help clients realize their human capital potential. He is the President and CEO, thought leader and visionary who has shaped HRIZONS’ Solutions and Services offerings for SAP SuccessFactors and SAP Cloud Platform. View Guest page
Owen Pettiford works for BackOffice Associates as the Lead for their Digital Transformation Practice. Owen is an experienced SAP professional who has been working with many clients over the past 10+ years to help them get the most out of their SAP systems. Recently he has focused on moving clients to S/4HANA and how best to extend SAP using SAP Cloud Platform. Owen is an SAP Mentor, actively blogging on SAP Community Network people.sap.com/owen.pettiford3. View Guest page
Roger Quinlan is Senior Vice President of the SAP Global Partner Managed Cloud and Cloud BPO organization, a group that helps develop new channels to market for delivery of SAP solutions in the cloud. Over the course of his 20-year career at SAP, he has been responsible for global strategic services partners and has held leading roles in sales, services, and delivery operations. Roger serves as the Executive Sponsor for SAP’s Community Outreach program, directing SAP’s charitable giving and volunteer activities for Silicon Valley. He has also been a Board Member of The Tech Museum of Innovation since 2008, where he focuses on developing corporate relationships and The Tech Challenge. He is in his third term as Board Secretary. He remains on the Bellarmine College Preparatory Alumni Board and serves on the Diocesan Finance Council for the Roman Catholic Bishop of San Jose. View Guest page
Mark Register is the Senior Vice President of Business Development and Channels, DocuSign, Inc. His team drives strategic growth opportunities with key business partners including some of the world’s largest ISV’s, global and regional System Integrators and Solution Providers. Mark has more than 25 years of experience in the IT industry with his most recent role before DocuSign as vice president of Global Software Business Partners for IBM. There he worked with more than 8,000 IBM business partners to create value for customers around IBM’s software and solutions. He also served as vice president of Information & Analytics for IBM growth markets and global vice president of Marketing for Information Management and Analytics. Mark joined IBM in 2005 through the acquisition of Ascential Software. Mark graduated from Curtin University of Technology in Perth Western Australia and attended Auckland University of Technology. View Guest page
Sana Salam is the president and founder of Sodales Solutions. Sana previously worked as a turnaround project manager where she revived derailed IT projects that suffered from complexity. During her consulting career, she consistently earned top performance ranking and was routinely selected as the “Consultant of Choice” by top-tier corporate clients. Her inspiration behind Sodales was to help enterprises simplify their business by humanizing the meaning of technology. She loves to help her customers using an educational approach. By using a mix of services and products approach, she successfully launched Sodales without any external investments or loans. Sana works closely with the SAP field, solution management, co-innovation lab and SAP Cloud Platform COE groups. She is the go-to person to educate customers on SAP CP and has been involved in SAP Cloud Platform roadshows to drive SAP Cloud Platform adoption. She is an active member of SAP Partner Advisory Council for Innovation. View Guest page
Justin Somaini heads the SAP Global Security (SGS) unit in the board area of Products & Innovation. With more than 17 years of information security experience, he is responsible for SAP’s overall security strategy, ensuring that SAP and our customers have a consistent and convenient security experience and establishing SAP as a recognized and trusted leader in the industry. In his role Justin develops, implements, and manages SAP’s overall policies, standards, and guidelines in accordance with the SAP Security Strategy as well as ongoing SAP security initiatives to meet the emerging international IT and cyber security environments and data protection and privacy laws worldwide. Before joining SAP in 2015, Justin was Chief Trust Officer at Box, the world's leading enterprise software platform for content collaboration. Justin holds a Bachelor's of Science degree in Management Information Systems from Drexel University, Philadelphia. View Guest page
Susan Stapleton, Vice President of the Customer Advisory office, joined Greenlight in 2010 with over 15 years of related industry experience. Susan has published numerous best practices for implementations and has been personally involved in over 160 customer implementations of Governance Risk and Compliance Solutions. She was also instrumental in driving the successful launching of the Virsa Systems portfolio of products which were acquired by SAP in 2006. View Guest page
Damien Suggs has been in the IT Security Field in various capacities for over seventeen years working in environments such as telecommunications, the public sector, healthcare, and retail. He has extensive experience in PCI compliance, NIST and HIPAA regulations, and EHNAC regulatory compliance. Damien spearheaded the effort to ramp up HIPAA regulatory compliance for AT&T when the HITECH act was enacted as part of the American Recovery and Reinvestment Act of 2009 that brought AT&T, a backbone carrier of sensitive personally identifiable information, into scope for HIPAA requirements. Damien is the immediate past president of the Metro-Atlanta ISSA chapter. During his eight-year relationship with the Metro-Atlanta ISSA chapter, he assisted the chapter to grow in roles such as Director of Membership, Director of Training, Conference Chair and Chapter Secretary. Damien holds twenty IT security certifications including the CISSP, SANS GPEN, MSCE, CCNA, CCNA, and CCNE. View Guest page