Ted Coiné is one of the most influential business leaders on Twitter, with a following of over fifty thousand. He is founder of Twitter’s #leadbiz community, which is a forum that attracts some of the top minds in business leadership and innovation. Ted is author of Five-Star Customer Service and Spoil ’Em Rotten! Prior to writing his first book, Ted was founder and CEO of Coiné Language School, a B2B company he brought from his living room to a $10 million valuation in four years by focusing relentlessly on customer service. Ted served at the helm of the Twenty-First Century Business blog, a popular resource, focused on leadership, culture, customer service, and the effect of Social Media on the business world – the same themes that inform his next book, Catalyst.