John R. West
With 18 years of global management consulting experience, John is currently a member of the AmAsia3 Consortium. He works with organizations to objectively assess needs for improvement in leadership, strategic planning, customer focus and overall organization results. He uses his expertise to help implement agreed upon improvement solutions. His specialties include continuous improvement, customer satisfaction, improvement teams, measurement systems, and workshop facilitation. He has worked with Buckman Laboratories, MashreqBank (UAE), and US VP Gore's National Performance Review Committee. Other clients have included Swissair, AB Electrolux (Italy), KPMG Peat Marwick, Memphis City Schools, and the Dubai Port Authority. Prior to consulting, John was Assistant to the COO at FedEx where he planned, organized, and controlled the corporate-wide quality improvement process that won it the USA Malcolm Baldrige National Quality Award.