Andrew John of Johns Refrigeration knows it takes outstanding customer service to build a successful business. Since 1970 Johns Refrigeration has been providing a holistic approach to HVAC repairs, maintenance and installations. Andrew and the rest of the Johns Refrigeration team understand the value of creating and maintaining customer relationships along with comfortable, healthy and energy-efficient environments. Understanding customer needs and delivering solutions is what drives the team at Johns Refrigeration. Not only are technicians the most highly trained in the industry, they are taught communication skills that go beyond on-the-job training. Andrew’s goal is to make his team the best in the business from the office staff to the technicians and sales teams. He brings communication training experts to help his team understand how they can be better at understanding and communicating with customers – and as a team. If a team can communicate effectively, Andrew believes they can also communicate with customers. Johns Refrigeration is in the business of building longstanding employee and customer relationships and creating healthy environments. Andrew John’s first experience in the HVAC industry started almost from birth. His first trip to check a rooftop HVAC unit was when he was in a baby carrier. When he received his driver’s license at the age of 16, he became a service technician. In the last 24 years he has been a service and maintenance technician, installer, manager and customer service representative. Today he is the voice of Johns Refrigeration as a member of the Gilbert Chamber of Commerce, the Better Business Bureau and as an HVAC instructor for SRP and APS. Johns Refrigeration was named 2013 Gilbert Chamber of Commerce Family Business of the Year and 2013 Winner of the Quality Home Comfort Award by ContractingBusiness.com.