Frank Niemann, Principal Consultant, Software Markets, PAC (Pierre Audoin Consultants) Germany, has been working in the SITS industry for 15 years and joined the PAC team in January 2010. Frank leads PAC’s SITSI® software research for Germany, Austria and Switzerland. Previously, he was Managing Editor at IT magazine Computerwoche with a specialization in business applications. His areas of expertise are application software; infrastructure software and tools: BI, CRM, ERP, SCM; service-oriented architecture (SOA); enterprise content management/DMS portals; and software solutions for the SMB sector. Previously, Frank served as Managing Editor at Computerwoche (IDG Business Media), specializing in business applications, content management, and BI in Munich, Germany; and as Editor at Gateway magazine (Heise Verlag), specializing in network operating systems and network management in Munich.