Kay Sever has shown thousands of managers and employees how to improve results by identifying, valuing and capturing lost opportunities and removing the organizational barriers that prevent sustainable change. When barrier removal is overlooked in process improvement work, there is little chance for success and the credibility of the management team suffers. A balanced focus is required to reap the benefits of process changes for years to come. Kay graduated from Purdue University’s Krannert School of Management and is president of OptimiZ Consulting LLC. Kay is certified in quality improvement and is a Certified Management Consultant. Only 1% of all consultants are awarded this certification, which is earned through client testimonials, ethical practices, and a working knowledge of consulting processes that maximize client value. Kay wrote, Building An Opportunity Culture, that addresses the barriers that prevent companies from meeting expectations with process improvement work.