Michel Sérié is the founder of InnoLifters, helping companies to integrate innovative capabilities into how they operate, so they can better face challenges in a world that expects customer adaptiveness. In his previous role as Global Head of Service Innovation at SAP, Michel’s team was responsible for finding, evaluating and establishing new ways of doing business by improving the Service concept. He started his career at SAP France in 1989 as a financial consultant. After working as a consultant and at Nestlé, he was part of the founding management team of an SAP-owned startup dealing with marketplaces, B2B and Portals, which grew to over 200 employees. Between 2002 - 2006, Michel set up and ran the European Technology Consulting organisation. He graduated with a Bachelor of Science (International Management) from the ESB Business School at the Reutlingen University after combined studies in France and Germany. Born in Paris, he has lived in Italy, Germany, Switzerland and France.